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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Pack Rat Kc was there on the days they said they would be. They delivered the pod to one house and after a few months when we were ready to move they came and got it and relocated it to our new home in the country. They told me of the fees when I first called and were upfront through the entire process of what the costs would be. I would recommend them to others!
Business response:
Greetings, ******, We are grateful and appreciate the time you took to leave your review. We are so happy that you enjoyed your experience with our team. We truly value your recommendation and are confident we can continue to provide excellent service in the future.
Cancelled my move less than 24 hours before it because they couldn't get any movers. This appointment was set up month+ ago. Got numerous responses from numerous people that "logistics" would call with updates. Shockingly never received that call from the 3 people who promised it. The best they can do? Two days. They can't get movers sooner for an appointment they cancelled by email less then 24 hours ahead of time. An appointment they convinced me to book just a few days before closing instead a week+ prior. They should be ... read more
Business response:
****, Unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as your quote or order number, we will immediately look into this and follow up with you. Thank you!
DO NOT USE THIS COMPANY! I moved (or TRIED) to Arizona in November 2022. As of today, I still Have not received my unit! After calling on Dec 2nd, I was told it would arrive Dec 17th. On Dec 14th I received a billing email which prompted me to call their main line (only phone # you will ever find) and during the call discovered my unit NEVER left the east coast!! 12 days in!!! NO ONE FROM PACKRAT EVER CALLED TO LET ME KNOW!! After lots of yelling and talking to multiple customer service people, I was told it was leaving for ... read more
Business response:
We are deeply sorry for the delays and the added stress and hardship this has caused our customer. It is always our goal to provide a seamless move, and we regret this wasn't the case for Ms. ******and her family. A team member has reached out and will continue to provide updates during this process.
BEWARE!!!! They withheld my last 2 shipping containers until I agreed to pay them substantially more per mile than the first half of my move. Also, I paid for insurance for an entire year and only 1 container out of 4 had damaged items. When I submitted the claim, they held it for over 90 days. When I would ask for updates, they kept telling me that it was in the legal department for review. Finally, they denied any responsibility with no recourse to have my damaged items reimbursed. Do not trust them, do not buy the insuran... read more
I decided to go with Zippy everything went okay until I tried to get them to come 2 days later then everything went to hell the operator said there might be a fee so I told him to call me what the fee was well he never called and all he had to do was be honest and saying we don't know when we will be at your door I have begged them to come to my house and 2 or 3 supervisors said they would be here but there all liars they want to come when they want ,so tonight I called and cancelled and this so called supervisor said he did... read more
We had a great experience with Pack Rat, moving from ** to **. Only one small hiccup on the Virginia end which they remedied (brought the unit facing the opposite direction desired). On the ** end, things went completely smoothly. The inter-state transfer was on schedule, the delivery was on time, facing the right direction, and conveniently placed on our driveway. This was all due to the thoughtfulness of the drop-off driver, because we were not there on the day of delivery. VERY much appreciated. Pick up was on time. I had... read more
Business response:
*******, We are so pleased to hear that we could help make your move easier!
1-800-Pack-Rat was a good choice for our move from ** to **. The 16' container was perfect for our move, their size estimator was very helpful. Our new home has a very steep drive up a mountain-side, we knew we didn't want to drive a moving truck ourselves, the Packrat driver did a good job negotiating up and down both times. All the drivers in **and ** were very friendly and courteous, as were the customer service people when I called. I would use 1-800-Pack-Rat again and would recommend it to others. The website could use ... read more
We had a great experience with 1-800-PACK-RAT! Our sales person, ********, was amazing. She was so helpful in getting us scheduled during our very stressful move. Only issue we had is that we underestimated how much space we needed and had 2 16’ container completely full with leftover items from our 4 bedroom house to go in our vehicles. I would highly recommend using them and will definitely use them again if we move.
Pack Rat arranged a storage container shipped to our driveway without any issue. When we requested the container to be picked up, because the schedule of the driver not available for immediate pick up. The operator on the phone requested us to be on the "No payment" list so that we didn't get charge for the days we were waiting for the driver to come pick up the container. The service was very smooth and we had a great experience.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,317 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open tomorrow at 9:30 a.m.
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