1-800-PACK-RAT, LLC

Kelsey H 

on BBB

a year ago

Process was seamless. From the first customer service rep to the final pickup, I couldn't have asked for a better process. The rates were fair, direct and inclusive. Any time we had a question, they were helpful and patient. Drop off and pick up were excellent. They can maneuver in some rather awkward spaces. The link for helpers really allowed us to focus on other tasks without stressing ourselves out. We did a long distance move and this was such a great experience. I'm not hiring anyone else but these folks even if it's j... read more

Hoyt D 

on BBB

a year ago

Excellent customer service. Highly recommend and I would certainly use them again. 

Lisa H 

on BBB

a year ago

Packrats was superb- I dealt with only professionals in the sales department, billing, and the drivers both on drop-off, storage, and pick-up. Packrats blows the competition away in their service and their prices- HIGHLY RECOMMEND! 

Jobea T 

on BBB

a year ago

From the initial phone call and explanation of services to the delivery and drop off - we could not be more pleased. The communication from start to finish was exceptional and all contents were delivered across the country in a timely manner and narry a scratch! Would HIGHLY recommend this service to anyone needing to get goods w/o driving it themselves! 

Sage E 

on BBB

a year ago

I was highly disappointed with my service from Zippy Shell/1-800-PACKRAT. I had a long-distance move and I did a lot of research into different companies for my move. I decided to use this company because I was able to choose the pick up and drop off date of my container. When it came time for them to pick up my container after I had filled it they were a no-call/no-show. My container was originally supposed to be picked up on Tuesday, June 25th and then delivered to my destination location on July 6th. I chose that Tuesday ... read more

Nick B 

on BBB

a year ago

Absolutely avoid them at all costs. Completely incompetent. I have slept on an air mattress for a month and counting because this company simply cant complete their services. 

Kellen M 

on BBB

a year ago

Sadly, I had a very negative experience with Pack Rat for my move from ******** to *******. The problems began when they were **three days late** dropping off the shipping container at my Michigan home. This meant we had less than 24 hours to load an entire house worth of items into the container, which was incredibly stressful. Then, they contacted me to tell me they couldn't guarantee that the container would arrive in ******* before July 25th, despite originally committing to a delivery date of July 16th. This would have ... read more

Marianna Q 

on BBB

a year ago

My $5000 couch completely RUINED, pooped on and gnawed at by RATS as evident by the RAT FECESit was covered in. Its clear my things were not protected from the elements. Not one part of the service has been as described or as I agreed to it. This company caused many headaches starting with the day of the move on June 28th. I was forced to pay for movers, which were scheduled to arrive between 8am-12pm, they did not arrive until after 5pm. Based on the apartment, they should have had a 3 man crew, they only had two, and were ... read more

Marianna Q 

on BBB

a year ago

Absolute worst moving company I've ever dealt with! DO NOT RECOMMEND!!! They may be cheaper, but the savings are not worth the headaches and stress they cause!! They have no tracking system. No logistical planning. No way of telling you when you will actually receive your things after they pick them up. They hook you with a low moving cost and say you'll get your things in 8-10 business days. The reps they have doing the sales are super helpful and friendly but the reps they have handling the service updates are useless! We ... read more