This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
We had a great experience from ordering to delivery to pickup. I will definitely use them again and we highly recommend them.
Business response:
We appreciate our customer taking the time to leave a great rating and review for our team! We are so glad to hear we could assist her with her recent move.
My experience with 1-800-Pack-Rat was excellent. Our move was a very stressful time, and we had to be out of our home by a certain date or lose a large amount of money. PackRat went above and beyond to make it happen. I am so grateful to them. Every driver we had was friendly & put the container where they were supposed to. The customer service people were all super nice and helpful. I was very happy with this company!
Business response:
We are thrilled to hear our customer had such a great experience! We appreciate ************ taking the time to leave a rating and review for our team.
I used zippy shell for my move which is a part of 1800 packrat. I am incredibly disappointed in the lack of transparency regarding additional fees. I was told by my initial sales rep that my grand total move was going to be 3k all-in. I was NOT ONCE made aware of additional charges for an elevator and a long haul (no feet were listed as what is considered a long haul). After the movers finished loading I was then hit with two $75 charges. It is absolutely ridiculous to charge for an elevator as you would assume that it would... read more
Business response:
We sincerely apologize for any miscommunications and billing issues our customer experienced. A team member has spoken with ************** and processed the appropriate compensation. We appreciate ****** taking the time to leave feedback and for speaking with us regarding her experience.
One of the worse companies to deal with. I will never use them again and I will let my friends and family know as well. Long hold times on the phone (>1 hour), **************** people lack the ability to answer simple questions. My wife had to spell our name 5 times!! I order a container, was told by their driver that all I had to do was contact them and they would pick it up within a week.. Not true. Have to wait at least 2 weeks for pickup. So now I have an empty container sitting in my driveway. VERY bad website as well. ... read more
Business response:
We apologize for the pick-up delays and customer service issues our customer encountered. A team member has attempted to reach **************** to discuss his experience and to confirm an earlier pick-up date. We hope to speak with him soon.
This company is a scam, fraud, worst experience I have EVER had in one of the most stressful times. First they delivered the container no problem, then called the night before to tell me they wont be picking it up because their truck is broken. Yes beware in the state of **** they have ONE truck. So my stuff was supposed to be delivered 5 days late. They just called to tell me my stuff still has not moved and now the forklift operator is broken. I will now supposedly get my stuff 12 days late. Can you imagine? Family of 6 wi... read more
Business response:
We are truly sorry for the unexpected rescheduling and delays that occurred during our customer's move. A team member has contacted the local facility and ensured the delivery has been scheduled. We are in contact with ************ and will follow up with her once her container has been delivered.
Pack Rat movers were excellent to deal with. They were exactly on time at each step of our move. Our goods arrived in perfect condition. The price was very reasonable and exactly as quoted. A great company to do business with.
Business response:
Thank you for the kind words, ***! We are so glad to hear you had a great experience,and we will be sure to share your feedback with the rest of our team!
They couldn't get my container on the set date that was set up upon initial rental day and called the day before to inform me it couldn't get picked up until possibly 2 Days later. Then refused to refund me as they said I used it as storage even though I had to unload it and rent a **Haul to get my stuff moved. Thn turned and charged me for an additional month's worth for storage because they said it didn't get picked up until 2 days after the original pickup date and refused to refund me when this was on them. They changed ... read more
Business response:
We apologize for the pick-up rescheduling and the problems this caused our customer. We can confirm that the pick-up fee was waived, and a team member has attempted to reach out to **************** to discuss this in further detail. We hope to speak with her soon.
We did a two stage local move too an interm address and 1 month later too the final address. We were charged a fuel charge for delivery of containers, which we weren't told about and are being charged an additional amount for each container for final pick-up, were told by sales person there is no charge for final pick-up. When we got the containerws at final destination and unpacked them we found quite a ffew broke and damaged items, ******** ***** , pictures, figurines and pottery. They had been wrapped in bubble wrap and c... read more
Business response:
We apologize for our customers experience. We can confirm a claims form was sent to ****************** as soon as we received his complaint. Once we receive his claim information and supporting document, we will begin the claim process. Should the customer have any questions or concerns regarding this matter we encourage the customer to contact the claim department directly at ************** or *********************************
To Whom It May ******* Re: My moving experience with Zippy Move Date: 5/16/2024 I had no issues with my first move with the company. For my second move, I relocated from a two-bedroom townhouse to a two-bedroom condo. To minimize costs, I packed my house and placed all the boxes in my garage for easy loading.However, at the end of the move, their tablet didn't work, so I couldn't see or agree to the itemized bill. I was charged $1789 for a job that should have cost at most $800. This seemed excessive, especially considering ... read more
Business response:
******, we deeply apologize for the issues you experienced during your move. Thank you for taking the time to speak with a member of our Team so that we could discuss the events that transpired during your move and provide adequate compensation for your experience. Please let us know if there is anything further that we can do to assist
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,308 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com