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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Worst customer service imaginable, charged me more than the quote. Was late picking up the pod and told I was a liar and I lost money because they were late. Rude once they got there and refused to credit my account, the most unprofessional business I have ever dealt with
Business response:
We sincerely apologize for any miscommunications that occurred. It is never our intention to provide erroneous quotes, and we apologize for the added stress this caused Mr. ******* A team member has provided the appropriate compensation but has been unable to reach ***** to discuss the situation. We hope to speak with him soon.
We did not expect to need storage on our move, but it was great to be able to have it accessible on the back of our drive. From the first call to delivery to pickup they made the process simple and affordable. We were most impressed with the driver ( same guy for delivery and pick up, I forgot his name which bothers me since he was above and beyond!). He maneuvered the truck around our protected oaks and was a great representation of the company If we ever are in need of storage they will be our first and only call.
Business response:
Comments like these make our day! We are so pleased to hear our team could make Marla's move a bit easier. We hope to work with her again in the future.
We had an inter-state move with some months of storage. It all went according to plan. Everybody on the phone and the drivers were very friendly and very efficient . It was easy to to organize , easy to pay and easy to execute. They would communicate in advance and they would come on the time planned. We didn't have any problems at all. I am very pleased with the whole move.
Business response:
We appreciate our customers positive feedback and comments for our team. We are thrilled everything went as planned!
They were true to every word. From the very beginning, with my price $$ "out the door." It never varied. All the representatives and drivers were the most courteous, friendly and helpful. I was leery at first, but they put my mind at ease. They understand that moving can be very stressful. PACK-RAT gets a perfect '10' from me. Along with two thumbs up, a bow, a hat tip and a 12-gun salute.
Business response:
Thank you, Richard, for the great feedback! We are pleased to hear we could help make your move a bit easier. We hope to work with you again in the future.
These guys are amazing. Just completed my move from ** to **, 4 containers in all. They were very flexible in my changing dates, and adding containers. Highly recommend. They were the best price around too.
Business response:
We appreciate **** letting us know how great his experience was. We will be sure to pass his comments along to the rest of our team!
Exceptional service! Each step flowed perfectly for our long distance move! Highly recommend!
Business response:
******,we so appreciate the time you took to leave your review - and for trusting 1-800-PACK-RAT with your stuff! It's great to know that we were able to provide you with a great experience, and we look forward to assisting you again in the future.
We utilized Pack-Rat for two different cross country moves, and I am so glad we did. Their level of expertise, professionalism, and customer services was unmatched. From the initial contact for scheduling the empty container, up through their picking up the empty container once it was unloaded was so smooth and painless. Thank you team Pack-Rat!
Business response:
We are thrilled to know that our team could make Leylas move easier. We appreciate her sharing this feedback with us!
Every point of contact, I talked to a professional person who was knowledgeable and helpful. They all went above and beyond to help my long distance move.
Business response:
We are so happy to see that our customer enjoyed their ********************** experience.Comments like these make our day!
Excellent planning, coordination, and communication. I recommend anyone who plans to move, to choose Pack-Rat. The price was also affordable. The great plus was to have the help from the persons to arrive and pack the container. My person was a great packer. Container was delivered as promised to be uploaded and picked up as well. The delivered of the container was also well done, including the help to download my belongings. All the steps were executed on time. I am very pleased. Best wishes!
Business response:
We appreciate ******* taking the time to leave such positive feedback for our team. We are thrilled we could make her experience a great one!
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,308 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open tomorrow at 8:00 a.m.
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