This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Every aspect of our experience with 1-800-PACK-RAT WAS A+, from the initial inquiry to our final unloading. Communication with their team of professionals was transparent, easy, and gave me confidence that made the move from ********* CA to ******* a lot more stress free. Do keep in mind that their offices operate on East Coast hours. Thank you Pack-Rat!
Business response:
Thank you for taking the time to leave this feedback. We are so glad to hear about your moving and customer service experience! We are excited to share this feedback with our team!
Horrible service, my partner and i were moving from ** to **. We requested an 8 foot pod for a total quote of $3425. Was told wed be charged $320.96 upon delivery to NY and rest when it reaches AZ hub. I was charged $320.96, plus an additional *****, and then just yesterday was charged the full $3425. We were told it was $3425 TOTAL no extra fees or tax. Yet, here i am being charged an extra $346.19 in hidden fee's and all of a sudden the billing office is closed and arent returning my phone calls. I have left a voicemail re... read more
Business response:
We are very sorry for the frustration and any miscommunications that occurred. A team member has contacted Mr. **** to discuss the charges. We appreciate him taking the time to share feedback with our team.
I had an excellent experience. Every person I encountered was caring and professional and my containers were dropped off, picked up and delivered on time. There was no damage to any of my possessions. Im a happy customer!
Business response:
We are so happy to hear that our customer had a smooth and stress-free experience. Our team works hard to provide the highest quality service, and we are thrilled we could help. We look forward to working with ******** again in the future.
Buyer beware! You may receive impossible promises from the ***** sales team, move coordinators and retention ************** the end of the day, everything worked out for us only due to the EXCELLENT boots on the ground service folks at the *****, ** and **********, ** facilities. Im not saying to not use Pack-Rat - just double check the information you receive.Oh, and dont believe them when they tell you they will call you back - especially after they have your money - and you can bet theyre on time when its time to charge y... read more
Business response:
We apologize for the poor communication and the frustration this caused our customer. A team member spoke with Ms. **** to discuss the issues in greater detail and to provide compensation. We appreciate the valuable feedback as we are always working to improve our services.
We moved from ****** to *************; our container was overweight but they were able to pick it up and hold it for us in ************* without incident nor additional cost. But the best part, and the scariest, was when we called to schedule the delivery to the house we had purchased in *************, about two hours further away from the original estimated zip code. The agent was unable to schedule our delivery and even to her the notes on the system seemed strange (telling her to refer us to another moving company - say w... read more
Business response:
We are so glad to hear that our team was able to help work out our customers move. We appreciate the positive feedback and will be sure to share with the rest of our team
Pack Rat was the easiest part of my move from ******** to **********. The pack Rat people were so easy to work with even when I had to make changes. The drivers were great on both the drop off and pick up. I tipped the drop off driver because he was so good at placing the containers on my very steep driveway and making the containers level with blocks even in the rain. love these guys!
Business response:
We are thrilled to hear that Ms. ****** had a smooth and easy move! Our team works hard to provide the best support possible, and we are overjoyed ******* had a great experience. We hope to work with her again in the future.
I highly recommend 1800packrat for moves. I did a long distance move and it was smooth and efficient. I also saved a ton of money compared to hiring movers and a box truck.
Business response:
*******,We are thrilled to hear about your experience. Thank you so much for taking the time to write this and for letting us know how were doing! We cant wait to share with our team
WOULD THINK TWICE BEFORE USING AGAIN. **************** is terrible with wait times up to two hours. Took almost three days to finally pick up after originally scheduled. Only good part was the incredible woman driver who did my move. Good enough that I even gave her a tip. *** *****
Business response:
******, thank you for taking the time to share your experience with us. We deeply apologize for any miscommunications that you may have experienced. We hope that one day you may allow us opportunity to provide a different experience
Terrible company! A container was delivered to my home after hurricane ******. I insured the container to cover the box and my contents. I was storing my furniture so that we could replace drywall etc after water intrusion. After loaded, hurricane ****** was threatening, so I called to have the container picked up and moved to their storage lot. I was told the lot was full. The next day, I called again and explained that I was concerned not only with my furniture but the container floating. The girl said we have no room and ... read more
Business response:
1-800-PACK-RAT/Zippy Shell apologizes for our customers experience. The ***************** has received the complaint regarding our customers claim. We can confirm this was a valid denial. If Ms. ***** has any further questions or would like to discuss this in further detail, she can reach out to us at ************** or email **********************************
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,387 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 10:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com