1-800-PACK-RAT, LLC

Nolan L 

on BBB

9 months ago

I strongly advise anyone considering packrat as a container shipping or storage service to choose another company. I hired them to provide storage containers and transportation of my entire house from ******** to *******. Their communication with me during my long distance move was absolutely horrendous and was further complicated when they had a wall collapse at the building they share with the postal service. We were not provided any details on the extent of damage to their business and we're given the run around on what t... read more

Gabriel G 

on BBB

9 months ago

Moving is already stressful, and this business somehow made it 100% WORSE!!! **************** is horrible...basically nonexistent; They overcharged me and getting in touch with someone to help with the discrepancy, because of the horrible service, has been impossible. Their description of the containers state they will fit 3-4 bedroom (furniture) I could barely fit 2 bedrooms and thankfully I didn't have to bring the fridge or dishwasher or any other large appliances they would NEVER fit. Delivery driver was incompetent and ... read more

Richard S 

on BBB

9 months ago

I scheduled a container to be dropped off today. Had not received any communication to verify a time this morning, so I called . There was a 90 min hold time but they gave the option for a callback. The callback occurred about 3 hours later, but I was placed on hold for 30 min before I hung up. This is absurd customer service. 

Lori T 

on BBB

9 months ago

We had no issues with PackRat! Drivers were on time, professional and on the delivery end they even helped unload the smaller container so they could take it back that same day- definitely not in their job description! Sales contact and subsequent customer service contacts were professional and helpful, and gave accurate information. Highly recommend the locations we used (******** and *******). 

Savana J 

on BBB

9 months ago

Order LDM-RET-******* I am devastated and in tears with my recent interaction with PackRat. As a single mother, relocating from ***** to *********, I was referred to your company by my realtor. At the time of booking, I was unaware of my new address but knew it would be in ***********, ** and was informed that my belongings could be stored in ******** until I provided an address for delivery. Today, when I called to give the address, I was told that an additional $2,700 would be required to transport my items to *********. T... read more

Lisa T 

on BBB

9 months ago

This was the worse business *** ever had to deal with! 1st I paid for a slot 8am to 12am which they were late on May 9th and the driver kept calling me ******** even when I said my name was ****. I call pack rat to get and ETA time and the lady put me on hold only to not really put me on hold and started talking about it not her problem that I pick the time and on top of that I didnt pick the 1045 to 2:45slot I had 8am to 12 . Now here is the kicker on Saturday I had another slot 8am to 12 well they get to me at 230 but the ... read more

Linda H. 

on BBB

9 months ago

I never imagined I would be writing a review like this but through all my pain and grief I could no longer keep this to myself. My husband and I were both retirees planning an out of state move for months. Our moving date was set for January 13, 2025 with Pack Rat Moving and Storage. But on January 10, just three days before we were supposed to move, the unthinkable happened. My husband of ************************************* the midst of my heartbreak and grief I reached out to Pack Rat Movers and Storage to cancel the mov... read more

Lisa H 

on BBB

9 months ago

Called April 1 to arrange a container for a move from ************* to ********. Explained in detail that I lived in a rural area. They confirmed no problem, sent me a contract. Container scheduled to be delivered April 25. Wasnt charged as expected on April 15 so I called. Reassured all was fine. Called 3 more times to verify the order was ok but no CSR did more than look at the screen in front of them that said "scheduled.' All was not fine!Container never arrived! I called multiple times on April 25 and was told 'It's on ... read more

Scott M 

on BBB

9 months ago

Outstanding Experience with 1-800-PACK-RAT Highly Recommended!We recently used 1-800-PACK-RAT for a major move from ******** to *********** just for our home, but for our entire business, including all equipment and inventory. From start to finish, the process was incredibly smooth, easy, and absolutely painless.Every single person we interacted withfrom the friendly and efficient customer service ***** to the knowledgeable sales team, to the professional drivers and truck operatorswas a pleasure to work with. Their team wen... read more