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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Awful. The container was supposed to be delivered between 8am and 5pm. It showed up at 6.10pm. The man who delivered it was clearly in a bad mood and didn't want to be bothered, so, with a cigarette hanging out of the side of his mouth, he said the container would not fit in my driveway. It would have fit, anyone could see that, he just wanted to get home. DISGRACEFUL customer service.
Business response:
We're truly sorry to hear about your experience. We strive to provide timely deliveries and professional service, and it's clear we fell short in this instance. Your feedback is valuable and will be used to improve our service. Thank you for bringing this to our attention.
The staff was incredibly knowledgeable about the services offered. They were easy to communicate with and very friendly, which made the whole experience smooth and enjoyable.
Business response:
We're thrilled to hear that you had a positive experience with our service and team. Your kind words and the overall value we provide are greatly appreciated. We look forward to serving you again in the future.
Service was good, sometimes a little hard to schedule but was using phone not website. That probably would have cut down on waiting. All the drivers were excellent, professional, polite and courteous. Container was a little beat up but served the purpose.
Business response:
**** we greatly apologize for the difficulty with scheduling, it's great to hear about your positive experience with our drivers. It's always our goal to provide efficient and friendly service. Thank you for taking the time to share your feedback. We look forward to serving you again in the future!
I rented a storage container from 1-800-PACK-RAT in August 2023 and paid for their "Container Damage Waiver (Silver Coverage)" with $10,000 protection. After 17 months in their facility, my container arrived with holes in the walls and damaged door seals that had allowed rodents to enter. Despite their advertising of "weatherproof containers," I found rat nests, droppings, and extensive damage to my furniture and belongings. When I filed a claim with documentation showing the container defects, they denied both my initial cl... read more
Business response:
English, thank you for taking the time to bring this issue to our attention. We apologize for the experience you received during your move with us. Our claims department has reached out to discuss the issues that occurred during, and the determination of your claim has been finalized. Please let us know if there is anything further that we can do to assist.
In ******, ** I rented a 16 ft pack-rat container. The whole process from start to finish was very smooth. Everyone I talked to was professional and knowledgeable about how the process worked and their estimates were close to actual cost. Would definitely use their services again and they come highly recommended by me. Thank you pack-rat!
Business response:
Ky,we are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with a great experience. We hope to continue exceeding your expectations with great service. We look forward to working with you again in the future.
I strongly advise anyone considering packrat as a container shipping or storage service to choose another company. I hired them to provide storage containers and transportation of my entire house from ******** to *******. Their communication with me during my long distance move was absolutely horrendous and was further complicated when they had a wall collapse at the building they share with the postal service. We were not provided any details on the extent of damage to their business and we're given the run around on what t... read more
Business response:
*****, we apologize for the unforeseen circumstance with our facility. We are working as efficiently as possible to make sure we provide our customers with accurate updates. Your feedback is greatly appreciated, and we hope to resolve this issue with you soon.
Moving is already stressful, and this business somehow made it 100% WORSE!!! **************** is horrible...basically nonexistent; They overcharged me and getting in touch with someone to help with the discrepancy, because of the horrible service, has been impossible. Their description of the containers state they will fit 3-4 bedroom (furniture) I could barely fit 2 bedrooms and thankfully I didn't have to bring the fridge or dishwasher or any other large appliances they would NEVER fit. Delivery driver was incompetent and ... read more
Business response:
******,thank you for taking the time to share your feedback. Our team works hard to provide customers with the best support possible and we apologize that this wasnt your experience. We hope that one day, we will have the opportunity to provide a better, more secure customer service experience.
I scheduled a container to be dropped off today. Had not received any communication to verify a time this morning, so I called . There was a 90 min hold time but they gave the option for a callback. The callback occurred about 3 hours later, but I was placed on hold for 30 min before I hung up. This is absurd customer service.
Business response:
*******, we're truly sorry to hear about your experience and the long wait time you've encountered. We understand how important your move is and we apologize for any inconvenience caused. We're working diligently to improve our customer service response times. We hope that one day you may allow us opportunity to provide a different experience.
We had no issues with PackRat! Drivers were on time, professional and on the delivery end they even helped unload the smaller container so they could take it back that same day- definitely not in their job description! Sales contact and subsequent customer service contacts were professional and helpful, and gave accurate information. Highly recommend the locations we used (******** and *******).
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,308 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open tomorrow at 8:00 a.m.
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