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1-800-PACK-RAT, LLC

3.2

About this business

Location details

11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States

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WeekdayScheduleStatus
MonClosed
Tue8:00 a.m. to 10:00 p.m.
Wed8:00 a.m. to 10:00 p.m.
Thu8:00 a.m. to 10:00 p.m.
Fri8:00 a.m. to 10:00 p.m.
Sat8:00 a.m. to 10:00 p.m.
Sun9:30 a.m. to 6:30 p.m.
3.21,387 reviews
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Valerie C's profile image
Valerie C 
3 months ago

Do not use this company! Horrible experience. Scheduled our drop off date 3 weeks in advance. Received emails confirming. Took off work. They just rescheduled it at the warehouse without informing us for two days later, after the weekend we took off. Had nowhere to sleep for two days. Called 10 times over the course of the day. They just kept transferring us and saying that nobody was picking up at the warehouse even though they were open until 10 that night. They acknowledged that it was supposed to be delivered but basical... read more

Business response:

We're truly sorry to hear about your experience. It's our aim to provide reliable and efficient service, and it's clear we fell short in this instance. We take your feedback seriously and will use it to review and improve our communication and scheduling processes. Thank you for bringing this to our attention. 

Jennifer K's profile image
Jennifer K 
3 months ago

I would give this company zero stars if possible. Completely regret using Pack Rat. I moved from ******* to ********** and my container was supposed to arrive in 2 weeks. I called 2 days before the arrival date to confirm that it was on schedule and they said yes it would be delivered on time. Come the day of drop off, they never showed up. I took the day off work, hired movers, and all they could say was that they didn't have a driver and the warehouse would have my container delivered the next day. Absolutely unacceptable ... read more

Jon R's profile image
Jon R 
3 months ago

I dont ever leave reviews but I will for Pack Rat. We initially had another moving company hired and it turned into a disaster. I called Pack Rat and they were extremely helpful and straight forward. Everything went exactly as they promised. We could not be happier! 

Business response:

***, we are grateful and appreciate the time you took to leave your review. It's great to know that we were extremely helpful and straight forward during your move. We hope to continue exceeding your expectations with great service. We look forward to working with you again in the future. 

Abbey S's profile image
Abbey S 
3 months ago

We received our storage container but still expect compensation. We had been waiting over a month for our container from 1-800-Pack-Rat. It contained our bed, wedding photos, wedding dress, furniture, clotheseverything we needed to liveand we had no idea when we would get it. The facility shared a building with ****, and while the **** side had a roof collapse, Pack Rats side wasnt damaged. Still, they gave us no timeline, no plan, and no updatesjust repeated delays. They also hadnt promised us a full refund! They just kept ... read more

Business response:

****** thank you for taking the time to share your feedback. Our team works hard to provide customers with the best support possible, and we apologize that this wasnt your experience. We hope that one day, we will have the opportunity to provide a better, more secure customer service experience. 

liz p's profile image
liz p 
3 months ago

Had people waiting all day for arrival of container that was due at 6:00 p.m. No show. **************** representatives were professional and kind. Don't waste your time and money on this company that can't deliver what they advertise. 

Business response:

***,we apologize for the issues that you experienced, which caused you to cancel your move with us. Thank you for bringing this matter to our attention, so that we can use your experience to better our customer service experience going **********************. 

Chris F's profile image
Chris F 
3 months ago

Paid $2000+ for a long distance move and have been paying $365 per month for a year and my pod doesnt get delivered on time and never even left the original facilty 

C. F.'s profile image
C. F. 
3 months ago

Paid $2000+ for a long distance move and have been paying $365 per month for a year and my pod doesnt get delivered on time and never even left the original facilty 

Business response:

*****, thank you for taking the time to share your feedback. Our team works hard to provide customers with the best support possible, and we apologize that this wasnt your experience. Our billing department has confirmed that your monthly rental has been paused due to the issues at our facility. We are working as quickly as possible to get your unit delivered to your new location, we hope to resolve this for you soon! 

Henry K's profile image
Henry K 
3 months ago

I dont often write reviews, but my experience with 1-800-PACK-RAT was so disappointing that I feel obligated to warn others.I chose 1-800-PACK-RAT because they offered insurance coverage for damages that might occur during transport and storage. I paid extra for this coverage, believing it would offer peace of mind. Unfortunately, when a flatscreen television was damaged during the move, that coverage proved to be worthless.Their first reaction was to blame me claiming the damage must have occurred because of how I packed th... read more

Jaymie V's profile image
Jaymie V 
3 months ago

Fine print scam policies will force you to pay a full month even if you only have the pod for a few days. When you call to ask about refund/prorated charges they will tell you they offer no refunds no matter what. If you push further the supervisor will talk over you and yell at you until youre hung up on. Im sure they will rent it out again as soon as they have it back so theyre getting multiple people to pay for the same pod. Absolutely horrendous customer service. Find any other company to work with. 

Frequently asked questions about 1-800-PACK-RAT, LLC

How is 1-800-PACK-RAT, LLC rated?

1-800-PACK-RAT, LLC has a 3.2 star rating with 1,387 reviews. 

When is 1-800-PACK-RAT, LLC open?

1-800-PACK-RAT, LLC is open now. It will close at 10:00 p.m.  

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