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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Very affordable and easy to use! I highly recommend *** Rat to anyone
From start to finish, this experience was very positive! Pick up and deliveries were confirmed and on time. The website was easy to navigate but there were a few times I had to call and the weight was lengthy, but there is a callback feature. Overall I was very satisfied and would recommend to anyone looking for this type of service!
Business response:
We are thrilled to hear that **** had a positive experience! Our team works hard to provide the best support possible, and we are overjoyed **** had a great experience with our service and our website. We greatly appreciate her patience during our peak season with our hold times. We hope to work with her again in the future.
Extremely frustrated with Pack-Rats pickup process. My container was delivered in ***** on 06/28, and I had scheduled pickup for 07/01. However, they claim they tried to call me on 07/01 and, because I didnt answer, they skipped the pickup entirely now rescheduling it for 07/08, a full week later.This delay is unacceptable. My property management has a strict 72-hour rule, and Im now at serious risk of being fined or penalized due to this unnecessary delay. At no point during my scheduling conversations was I told that I nee... read more
Delivery was on time and container placed in small area perfectly. All our items were delivered safely with no breakage.
If I could give a negative star review I would. My mom is in remission from cancer and had to move back to ****** from *****. Long story short, they screwed up the delivery date TWICE. Was supposed to be delivered June 27, then pushed to July 2, now it's July 3rd. She's hired movers to unload the pods and will lose her deposit now because of the late notice second reschedule. Calling them is a joke. Wait on hold, ask for a supervisor then disconnected. My mom doesn't need or deserve this stress. Shame on your company for suc... read more
Extremely Disorganized Experience Moving Made Easy Is a Joke My move with 1-800-PACK-RAT is still ongoing, but the experience so far has been incredibly frustrating. Their slogan is Moving Made Easy, but this has been anything but ******* began with the company inputting the wrong phone number into their system, which caused delays on the delivery day. After spending a long time on hold, the number was corrected and the first unit was dropped off. The driver was unhappy when I asked him to reposition the unit and said he was... read more
I ordered a pod from 1-800-pack-rat on 6/16/2025.They confirmed out delivery date of 6/30 via email.They also confirmed via an email reminder the friday ********* was confimed via 3 seperate **** that our delivery date was confirmed for 6/30.We were also given a delivery window on 6/30.The container never showed up and 1-800-pack-rat told us that we now had no delivery date and couldn't tell us where the container was or when it would be delivered.We had to to stay home from work for 2 days to wait for this container to be d... read more
I used this company, paid extra for my 16ft container to be delivered on a specific date. They had the container 2 weeks before the move. I drove 28hrs to find out my container never left the origin location. That's just the beginning, they also managed to miss the next delivery date with no communication of it. I called back and was told the driver was running a day behind. Rescheduled again for 2 days later. Just to find out after confirming that morning it would be delivered my container was put on a hold and that was nev... read more
I used 1-800-PACK-RAT for a move and was very disappointed to find out that my final price was increased due to a fuel surcharge. At no point during the booking or scheduling process was I told that my rate could change based on gas prices. When I contacted customer service, they told me this policy was mentioned in the terms and conditions, which I dont recall ever receiving or being ******** feels deceptive to bury price changes in fine print and not clearly communicate something as important as potential cost increasesesp... read more
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,308 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open tomorrow at 8:00 a.m.
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