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11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | Closed | |
Tue | 8:00 a.m. to 10:00 p.m. | |
Wed | 8:00 a.m. to 10:00 p.m. | |
Thu | 8:00 a.m. to 10:00 p.m. | |
Fri | 8:00 a.m. to 10:00 p.m. | |
Sat | 8:00 a.m. to 10:00 p.m. | |
Sun | 9:30 a.m. to 6:30 p.m. |
Surprised at the low rating here, we had an in-state move in ** and they were the most competitively priced. They were also on time and very professional. I didn't need to be there for the container pick *** either. **** quoted a 1000 dollars over their price and UPack didn't offer service in my area.
Business response:
******** we're happy to see your 5-star rating. Thank you for taking the time to share your positive experience with us!
Promised to deliver *** rat on a Wednesday, no show, no phone call, called said would deliver Thursday, no show, no phone call, called said delivery friday, same thing, now it's Saturday it will deliverd, no one calls to let you know what is going on, will it be delivered or not, diffently will not recommend *** rat or use there service again *******, we're disappointed to hear your experience wasn't up to par. We are deeply sorry for the delays and lack of communication. We hope that one day you may allow us opportunity to ... read more
Promised to deliver *** rat on a Wednesday, no show, no phone call, called said would deliver Thursday, no show, no phone call, called said delivery friday, same thing, now it's Saturday it will deliverd, no one calls to let you know what is going on, will it be delivered or not, diffently will not recommend *** rat or use there service again
Business response:
*******, we're disappointed to hear your experience wasn't up to par. We are deeply sorry for the delays and lack of communication. We hope that one day you may allow us opportunity to provide a different experience.
Good experience for me for a local move, dropoffs and pickups were timely and drivers were friendly and accommodating. Representatives I spoke to in the call center were helpful and knowledgeable. I wish pricing was more transparent and you could see detailed charges billedm directly on the website. I did get sent a detailed ledger when I was working with a *** on the phone, but I shouldn't have had to call in to do that. Also I wish the trucks could unload from the side instead of the front. My move was to and from streets ... read more
Business response:
*****, we're so glad that we were able to give you a good experience during your move with us! Thank you for taking the time to give us some feedback. We're always happy to help!
Had a great experience! Moved 4 hours away & rented a 16 ft container, along with two sets of movers. All the employees from the customer service **** to the truck drivers to the movers were excellent. Would recommend!!
Business response:
We're thrilled to hear that your move went smoothly with us. Your feedback about our movers valuable and we're glad your belongings arrived safely. Thank you for choosing our services and for your positive review.
This is going on the seond delay. First, they dont have info on my container being picked up and had to track it down second, because of that it wwas supposed to be delivered 28 June and when i called to verify they said it was in Raleigh and could not be deliveredd till July 11. Now I again called on 10 July to find out its not ready and will be week pf the 22 July, All this after paying almost 400 dollars to get help offloading and then sleeping on an air mattress with no furniture of very important paperwork I had in that... read more
Very affordable and easy to use! I highly recommend *** Rat to anyone
From start to finish, this experience was very positive! Pick up and deliveries were confirmed and on time. The website was easy to navigate but there were a few times I had to call and the weight was lengthy, but there is a callback feature. Overall I was very satisfied and would recommend to anyone looking for this type of service!
Business response:
We are thrilled to hear that **** had a positive experience! Our team works hard to provide the best support possible, and we are overjoyed **** had a great experience with our service and our website. We greatly appreciate her patience during our peak season with our hold times. We hope to work with her again in the future.
Extremely frustrated with Pack-Rats pickup process. My container was delivered in ***** on 06/28, and I had scheduled pickup for 07/01. However, they claim they tried to call me on 07/01 and, because I didnt answer, they skipped the pickup entirely now rescheduling it for 07/08, a full week later.This delay is unacceptable. My property management has a strict 72-hour rule, and Im now at serious risk of being fined or penalized due to this unnecessary delay. At no point during my scheduling conversations was I told that I nee... read more
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,387 reviews.
1-800-PACK-RAT, LLC is open now. It will close at 10:00 p.m.
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