1-800-PACK-RAT, LLC

Savana J 

on BBB

3 months ago

Order LDM-RET-******* I am devastated and in tears with my recent interaction with PackRat. As a single mother, relocating from ***** to *********, I was referred to your company by my realtor. At the time of booking, I was unaware of my new address but knew it would be in ***********, ** and was informed that my belongings could be stored in ******** until I provided an address for delivery. Today, when I called to give the address, I was told that an additional $2,700 would be required to transport my items to *********. T... read more

Lisa T 

on BBB

3 months ago

This was the worse business *** ever had to deal with! 1st I paid for a slot 8am to 12am which they were late on May 9th and the driver kept calling me ******** even when I said my name was ****. I call pack rat to get and ETA time and the lady put me on hold only to not really put me on hold and started talking about it not her problem that I pick the time and on top of that I didnt pick the 1045 to 2:45slot I had 8am to 12 . Now here is the kicker on Saturday I had another slot 8am to 12 well they get to me at 230 but the ... read more

Linda H. 

on BBB

3 months ago

I never imagined I would be writing a review like this but through all my pain and grief I could no longer keep this to myself. My husband and I were both retirees planning an out of state move for months. Our moving date was set for January 13, 2025 with Pack Rat Moving and Storage. But on January 10, just three days before we were supposed to move, the unthinkable happened. My husband of ************************************* the midst of my heartbreak and grief I reached out to Pack Rat Movers and Storage to cancel the mov... read more

Lisa H 

on BBB

3 months ago

Called April 1 to arrange a container for a move from ************* to ********. Explained in detail that I lived in a rural area. They confirmed no problem, sent me a contract. Container scheduled to be delivered April 25. Wasnt charged as expected on April 15 so I called. Reassured all was fine. Called 3 more times to verify the order was ok but no CSR did more than look at the screen in front of them that said "scheduled.' All was not fine!Container never arrived! I called multiple times on April 25 and was told 'It's on ... read more

Scott M 

on BBB

3 months ago

Outstanding Experience with 1-800-PACK-RAT Highly Recommended!We recently used 1-800-PACK-RAT for a major move from ******** to *********** just for our home, but for our entire business, including all equipment and inventory. From start to finish, the process was incredibly smooth, easy, and absolutely painless.Every single person we interacted withfrom the friendly and efficient customer service ***** to the knowledgeable sales team, to the professional drivers and truck operatorswas a pleasure to work with. Their team wen... read more

Betsy M 

on BBB

3 months ago

******** customer service. Endless loop of lies.They are very good at taking your order and terrible at delivering the product. Waiting for home storage container and no one can give me information. One CSR told me they would deliver between 11p and 3a. Really? In the middle of night? Yes she was adamant that they deliver 24 hours. Still don't have the container or any information. I will cancel if i can ever talk to someone!!! 

Elizabeth B 

on BBB

3 months ago

******, was professional, friendly and called to let us know when to expect delivery and pick up. He was right on time! I have used Pack Rat twice this year and have been very pleased with the service. Very reasonable priced. 

Martin P 

on BBB

4 months ago

PackRat gave us a competitive quote. Then they appeared on schedule the day of the box dropoff. They called before, and kept up that pattern of alerting us at critical stages. A terrific guy put the box in our driveway, taking care not to harm an overhanging branch. They picked up the pod exactly on schedule and on the other end, they called a day early to see if we were ready to receive it. We were, and were delighted for that timing. At every stage, the people we dealt with knew (and liked) their jobs, and did them well. T... read more

John R 

on BBB

4 months ago

On Tuesday, I called PackRat to deliver the container to my new address. ****** said they did not deliver to my new address in **********, ** but would have someone call me back the next day, Wednesday, because she thought they could deliver it closer so I could pick up my property. I told ****** I had, among other things, a heavy piano and needed it delivered to my property. No one called on Wednesday. I called back on Thursday after not receiving a call on Wednesday and this time talked with *****. She reiterated to me the... read more