1-800-Flowers

Elizabeth J 

on BBB

4 years ago

Buyer beware! Do not give this company your business! My husband ordered flowers for my birthday. He intended for them to be a surprise. He was so upset when they failed to be delivered. He called and called and call to try to find a resolution. All the customer service reps did was lie and give him the run around. They tried to blame the weather for the flowers not being delivered, which is a bold face lie! We live in sunny Arizona! We don't get snow or rain Phoenix!!!! They refused to give him a refund even when they could... read more

Lou S 

on BBB

4 years ago

This company is horrible, service is horrible and recommend that no one uses it. I ordered flowers for my wife on 1/22/21 for Valentine's Day, for 2/13/21 delivery. I called in the morning of 2/13 to verify delivery and was promised it would be delivered by 8pm. Called later that night after 8pm because no delivery, and was told the order would come on 2/14/21. Called on 2/14/21 to confirm, and was hung up on and no flowers. I called on 2/15/21 and was hung up on again, called back on 2/15/21 to speak to a supervisor, was pu... read more

Jon W 

on BBB

4 years ago

So, in order to get my shipment, I had to go pick it up from the shipper, the customer service promised me it would be delivered on the day it was supposed to be, but after tracking it , I found it was still in another state, after all that the flowers are dieing after day 2. Worse product ever and even worse customer service, they were unhelpful and lied to me about when I would receive my order. After this experience I will never use them again, and I would strongly recommend nobody else use this company. Expensive, very p... read more

Teri C 

on BBB

4 years ago

My husband purchased my Valentines from 1-800-FLOWERS end of January. It was supposed to be delivered on February 13th. Nothing showed up and he called the kept saying by 10pm. On Sunday Valentines Day still no flowers and not return calls from 1-800-FLOWERS. He called 3 times still no answers. Kept saying out on delivery. Before we left for dinner he called .They told him his order was not on the ***** Truck they don't know where. He requested a refund and was told he would get a refund 7-10 days and a email within 48 hours 

Louis C. 

on BBB

4 years ago

paid a premium for delivery on Feb 13, flowers NEVER arrived 

Kate P 

on BBB

4 years ago

Horrible company. Don't waste your money call florist direct horrible middle man just taking your money and time.. Ordered flowers for a birthday. Had it deliver a day before the birthday and they failed to deliver it. Called next day, lied and told me the flowers would deliver that day. Called the 2nd day still no status of delivery or refund. I had to call 4 times to speak to people that were not helpful. Would not give me the florist name to call directly and would not get the issue resolved. On phone with them for over a... read more

Cindy F 

on BBB

4 years ago

Awful company. Please do not put yourself through ordering from 1-800-flowers. I ordered flowers to be delivered the day before Valentine’s Day. Not only were they not delivered on time, but they still didn’t come the next day. The next night I called them and they insisted my flowers were still coming. After several more calls and being placed on hold for forty-five minutes one time (shorter periods other times), they finally cancelled my order. I also purchased a passport subscription and no one seems to be able to cancel ... read more

Chris S 

on BBB

4 years ago

The absolute worst floral experience I've ever had. Where do I begin... On February 9th I made the following order: 1. Purchased their Passport service. This provides a "white glove" treatment for shipping. 2. In the same order, I purchased two dozen roses to be delivered on 2/12. I received an email at 3:30pm EST on 2/12 telling me the flowers wouldn't be delivered until 2/13. That would be fine except they were initially being delivered to a business and that business was going to be closed on 2/13 which meant the flowers ... read more

E. D. 

on BBB

4 years ago

Ordered flowers on 2/12/21 early. Was told delivery would be 13th or 14th by 8PM. I received a phone call, which was unknown number without ID and so I did not answer. A voicemail from someone with an accent saying something about shipping, I am glad they said the call back number 2 times since I could figure it out from either one by itself. I also received a case number. I called the number 2/12/21 about 1 hour later and waited on the phone for 45 minutes or so, it sounded like someone answered and then hung up. I called b... read more