1-800-Flowers

Melissa M. 

on BBB

4 years ago

1800 flowers count your days . ????????????I will never ever order from them again. There customer service is horrible. I ordered flowers for my there website and I used ***** Pay when I did this it automatically filled in recipient information with my informal and would not let me change it. It would only allow me to pay for the order. I completed the order and immediately called prior to ever receiving a confirmation email that my order was received and explained what happens and the agent said she would be able to update ... read more

Alexander D. 

on BBB

4 years ago

Ordered flowers to arrive on Valentine’s Day, didn’t show up, when they did arrive days after they were dying. Requested a refund and they gave me a coupon. 

Tammy D 

on BBB

4 years ago

I ordered a flower arrangement for a friends birthday. It looked like the driver dumped it and shoved it back in. Then 3 days later they wilted and died without even opening. I called and they sent a replacement. They were out of what I wanted so we settled on 12 tulips in a purple vase. She got two vases with 6 in each and again they were not arranged at all. My guess is they won't open and will wilt. Tried getting a refund with no luck. Don't buy from 1800flowers. Waste of money. 

ConradM 

on BBB

4 years ago

I ordered two floral arrangements for Valentine's Day February 14th 2021. The two dozen red roses arrangement for my wife was delivered to our home on Saturday February 13th. When I lifted the box from 1-800-Flowers I heard a jingling sound. Then, when I opened up the box to give to my wife the flowers I saw that the vase was broken. The vase was wrapped in bubblewrap and completely shattered into many large and small pieces. I looked at the outside of the box that the flowers came in and it was undamaged. There was not a de... read more

Lisa L 

on BBB

4 years ago

Run-Around Ordered bouquet of flowers online as a gift for my mother on Valentine’s Day. Ordered on Feb. 10th. Received a ph message saying that the bouquet was not available to be delivered in the area where mother lives—-but they still charged me $81; Called rep on Feb. 11 to get refund and he offered me another option for bouquet. I spoke with rep on phone for about 20 minutes deciding on another bouquet. I wanted flowers delivered on Feb 12. Mother never received flowers on 12th. So I had to call and speak to another rep... read more

Andrea R 

on BBB

4 years ago

If I could give them 0 stars, I would. Ordered a bouquet of flowers on 2/8/21 to be delivered to my mom on 2/17/21. On 2/17/21, I received an email from 1800Flowers that my order was being put together by a local florist, and I would receive another email once it was delivered. At 12:54pm EST I received a 2nd email from 1800Flowers that said my order had been delivered. It was not delivered to my mom's address. Called 1800Flowers customer service and was told that the florist had until 8pm EST to deliver the bouquet. Of cour... read more

John Vaughan JR 

on BBB

4 years ago

I ordered flowers on 2-09-21 for a friend. Was guaranteed delivery on 2-13-2021. Order was delivered in the afternoon of 2-15-2021. I called 1 800 Flowers to complain and the first to calls ended by them when I voiced a complaint. The third time I was on hold in between supervisors for almost an hour and was told there was nothing they could do. Do not order flowers from this company. They will not do what they say. They also charge a ridiculous delivery fee of 60%. Go somewhere else. **** ******* 

J Andres 

on BBB

4 years ago

Please stay away from this company. Ordered flowers on 2.15.2021 It was supposed to be a surprise to me but it was completely ruined. The company sent a email to my boyfriend saying the flowers were delivered but they weren't. The company told me to check with my neighbors or outside the home but they didn't realize I have cameras and noone came to my house or were on my street around the time it says delivered . If I could give this company 0 stars I would . The flowers never showed and the company did nothing to rectify th... read more

peter i 

on BBB

4 years ago

Absolutely awful. They took my order and of course my money and said 3 days for delivery to UK. I thought well, OK. Then 3 days later someone with a barely intelligible accent called to tell us it would be another 3 days. Three more days later still nothing has arrived. So I tried to get customer service. Got the automatic thing which eventually told me to wait and I'd be in touch with someone in 17 seconds. Needless to say, nobody ever got on. Just discovered that they pay some pseudo-consumer sites to report good ratings f... read more