1-800-Flowers

Claudine M 

on BBB

4 years ago

Last year, I enrolled in 1-800-Flowers Passport Membership Program as I planned to order flowers for a number of occasions. I was not impressed with my first two orders as the arrangements were much smaller in person than they appeared online. (For example, if I ordered the XL bouquet, the delivery looked like the medium. Anyone can count the number of blooms in an arrangement.) I called to cancel the Passport Membership because I was being ripped off. They canceled it. This year, on April 10th, I was charged $32.09 for the ... read more

Suzanne G 

on BBB

4 years ago

When they get a local store to send the flowers, the local flower shops send much smaller arrangements for the same price they are paid by the vendor and hope the person getting the flowers doesn't notice or know the difference. Who is going to complain to the person who sent the flowers anyway that they are not that great or are very small arrangements? Nobody that's who and the local shops know this. This is a horrible way to do business. I had to send flowers to myself to see how different they came from what I ordered an... read more

Jeff D 

on BBB

4 years ago

The customer service is substandard to say the least. I placed an order and needed to cancel due to several reasons. I was on the phone for an hour and twenty minutes and they could not cancel. I called nine minutes after the confirmation email. It will take far too long and they have wasted too much time already. Just don't use them 

Joshua C 

on BBB

4 years ago

I purchased two orders as gifts. I spent $ 175.00 for two large orders to be delivered. The first one was the Elegant blush Bouquet. I just received pictures and it is anything but elegant. It is pitiful, dying flowers and only 3 total roses. 3 Roses in a Large bouquet for 80 dollars? It is absolutely nothing like the picture of what I ordered, the flowers are not even the correct color. I am so ashamed that my name is on this as a gift it is an absolute embarrassment, and will be letting others to never use you. I am alread... read more

Rhyss E. 

on BBB

4 years ago

I have been a customer for years with this company. And today is absolutely the last day. I ordered a same day delivery “get well soon” gift for my wife early in the morning (6am) local time. I had a confirmation that my order would be delivered the same day by 8pm. I followed up at 7pm and my order had not yet been delivered and got another confirmation that my order would be delivered by 8pm. I once again followed up at 8pm only to be told that they tried to reach me all day and could only get through to voicemail. They al... read more

Linda M 

on BBB

4 years ago

Horrible customer service, and inexcusable reasoning why a bouquet of flowers could not be delivered to a FUNERAL on time, on the day specified! Then, tried to reroute the delivery to the family’s home of the deceased, and STILL didn’t deliver! I requested a full refund, and now they still want to try to make it right?? I don’t think so! I’m very agitated and frustrated, as well as embarrassed since I specifically talked to someone who said the order was confirmed, and the flowers would be to the specified funeral home, on 4... read more

Dawn G 

on BBB

4 years ago

Web site claims 20% on site flowers and gifts. Order arrangement and balloon for daughter's birthday. Could not find promo code area to fill in. Placed order and then called to explain about requesting discount. I was told that offer expired. I asked why it was on web site if it had expired. Even my confirmation stated there was a 20% discount. After lengthy discussion with rep was told I would get discount. Then she comes back on line to say it has expired again. Attempting to cancel order took forever with repeated on hold... read more

Steve T 

on BBB

4 years ago

This company has terrible customer service. After screwing up my order - was never delivered - I was offered a 50% refund through an online chat. I insisted on a full refund as they’ve already ruined the occasion. The chat “person” finally agreed to give a 100% full refund, noted it would take 7-10 business days for a refund to hit my account and then immediately dropped the chat - just exited, dropped it, wiped hands of it and left. I found that very rude and called customer service to speak with a live person. After descri... read more

Joe S 

on BBB

4 years ago

This is the 3rd time you have lost or misplaced an order. I see you have bought up or merged with all your competition so no wonder your service is terrible. I will never use you again but I doubt anyone cares or a human being will actually know. What a shame.