1-800-Flowers

Amanda S 

on BBB

4 years ago

Ordered Flowers on a Friday that were supposed to be delivered Monday. No one called me, just got an email saying my order has been replaced with a different bouquet. I called customer service, and my original bouquet is no longer available and neither is the replacement. We (me and the customer service rep on the phone) tried ordering 3 more replacement bouquets but every time my customer service rep got finished it was no longer available. We finally found one and ordered it. It was supposed to arrive today. It is now Wedn... read more

Melanie L 

on BBB

4 years ago

For Mother’s Day I ordered flowers and they were delivered dead. My Mom was upset because this happened with them last Mother’s Day also. Same thing, they delivered dead flowers. They would not refund. They would only offer another free delivery and $20 towards another. Naturally neither I nor my mother want that after the previous year as well. So that was a lot of money down the drain. 

Stephanie Jess 

on BBB

4 years ago

Poor quality for a puppy bouquet. In term sending my mom not even flowers for a "refund" not only this poor customer service, on hold over ten minutes at a time, and this company is outsourced in India which makes matters worse. I simply just wanted my mom to get a beautiful bouquet prior to Mother's Day, I'm not looking for free, or a "voucher" and these things aren't happening. I will never be using 1800 flowers again, but with the poor quality and flowers and customer service from TWO reps now so unacceptable and everyone... read more

JS 

on BBB

4 years ago

I ordered a sympathy plant on 5/4 for same day delivery for my close friends family who lost their child to cancer. Received a confirmation that it was delivered and it wasn’t. Called back the next morning and was assured 1800 flowers would go above and beyond at no cost to me to deliver the order on 5/5. It was not delivered. Today I spent about 2 hours on hold waiting for them to answer for me to cancel this order. I asked yesterday and today fir a manager to call me back. That didn’t happen I will never use thus company a... read more

Jayshree P 

on BBB

4 years ago

This is my first time purchase from 1-800-flowers. I ordered a “blooming Gardenia plant” in large size (******) for sympathy for our daughter-in-law’s mom on May 2, that was delivered to her home on May 4, 21. The plant’s picture on their website looks beautiful, fresh, fuller with blooming flowers in a pretty basket. So I ordered it and paid $83.86 in total including delivery. But, the plant that they delivered looks nothing like the original photo. There are only 5-6 flowers with that plant that already look brownish, with... read more

Michelle P 

on BBB

4 years ago

I order flowers for my friend's birthday. Half of the flowers were dying the other half did not Bloom. What an underwhelming birthday message to be sent to someone. I will never use when 100 flowers again. 

Regi B 

on BBB

4 years ago

I wish I could give you below 0 stars. I was on Groupon, and saw a deal to save $30 on my next order from several florists. 1800Flowers.com was one of the retailers. After looking over your selection, I settled on a plant- which i did not see on any other site. I tried to redeem my ******* to order it on your website. Although the site told me the ******* had been applied, my total still came to the full price of the plant box. I called your toll-free number and was connected with a young man, named "Van", in the Philippines... read more

Mandi 

on BBB

4 years ago

Would give 0 stars if allowed... First I never confirmed my payment to them I got to the last page of ordering and it was $20 over that the original price because of some "service fee" so I exited the system and at 11 o'clock that night I get a confirmation email saying my order has been placed! Obviously can't request a refund at 11 at night so I just said fine my mom will like the piece I picked anyways. I get a call on the day my order is supposed to be delivered and the florist can't fulfill it and I'm given the option f... read more

Emily S 

on BBB

4 years ago

Product quality and customer service are non-existent. Ordered $75 dollars worth of flowers and received 75 cents worth of baby's breath. Couldn't get a response from customer service. Such an embarrassing experience. Fortunately this wasn't the only Mother's Day gift I sent.