1-800-Flowers

Paula A. 

on BBB

4 years ago

I never go to this length to share a poor experience with a business. I feel compelled to share this as I really think this is a scam operation. I ordered a large floral arrangement for Mother's day. It never arrived so I called and understanding it's a busy weekend I was comfortable with a later delivery. It never arrived and each time I contacted them about the order, I was told "it was out for delivery." This was a lie. I proceeded to call and they offered to send again which I agreed to and that order was never delivered... read more

Kyle J. 

on BBB

4 years ago

I ordered flowers for mothers day. I ordered them the prior week and they stated they didn't have delivery "for mothers day Sunday" so they were going to ship them the Friday prior. They never did. Never followed up with me. Found out they didnt send them because we asked my fiances mother if she liked her flowers and she said she never received any. How embarrassing. I went online to see my order was "pending a scheduled delivery". I chatted with them online THREE times before they resolved it. The first time I asked for a ... read more

Catherine S 

on BBB

4 years ago

flowers sent to me by my son were drooped and didn't look right on Mother's Day so on Tuesday I phoned them and they said I would receive new ones on Thursday but they never came so Thursday I did a chat for about 20 minutes and the gave me a order number and said they would come on Friday. Friday evening I tried chatted with them again waisting about a half hour and they said could not find order # previous person gave me. The person on the chat went on and on for about 20 minutes saying for the 3rd time they would resend a... read more

Jason D 

on BBB

4 years ago

Very poor experience. I ordered flowers for my mom for Mother's Day. The arrangement (with vase) arrived a day late, dry and upside-down in the box they were delivered in. My mom reported the situation to 1-800-flowers and was told that a replacement arrangement would be sent in two days. The replacement arrangement never arrived. I have ordered flowers regularly for my mom for over 20 years and this was the worst delivery experience I have had with at least a half-dozen different services I have used over the years. I will ... read more

Heather E 

on BBB

4 years ago

I have ordered from 1 800 flowers a lot over the years and have never had a problem. Until this Mother's Day, I ordered like normal six days before Mother's Day and chose a delivery date of Friday May 9th. Well...my mother in law just received her flowers today which is May 14! I call their customer service twice and the first time they promised me I'll go get there they may 12th because there was a system error and that is why they were not delivered on the original delivery date. So so on May 12th I waited for my mother-in... read more

KMH 

on BBB

4 years ago

I ordered a mother's day gift for my mother in-law several days in advance, to be delivered on Friday, May 7. On the date of delivery, I received a voicemail from 1-800 Flowers informing me that the "address was invalid" so the item couldn't be delivered; The item was not invalid, but OK, these things happen. They requested I call them back to resolve the issue, so I did... At least 14 times. I was "on hold" every single time for an excess of 20 minutes. On two occasions, I requested a call back. Their call center is open 24... read more

Caleb H. 

on BBB

4 years ago

Ordered before Mothers Day. Ordered 3 medium bouquets. First off, medium means SMALL with 1800flowers. One of the 3 was never delivered. I chatted customer service and was guaranteed that they would be delivered on 5/12/2021. Guaranteed! 3 days after mothers day. I am now on hold on 5/13 as they haven't even shipped. Not worth an $80 "medium" bouquet. Support local. 1800Flowers is trash. 

Tim T 

on BBB

4 years ago

I would make this 1 star if I could. Ordered flowers and thought "Yep, she's going to be totally happy". Got an email stating "Your flowers have been delivered". No flowers here...... call representative who spoke broken english, has dog barking in the background and can't seem to locate the flowers. Spent more than hour on the phone with 1800 flowers for a refund. Morale of the story. The one job 1800 flowers has ---- to deliver flowers FAILED. I will NEVER EVER do business with them again --- EVER!!!!! 

Pamela 

on BBB

4 years ago

I ordered flowers to be delivered May 7th for Mother’s Day. I get an email stating they will be delivered 5/13. I called and was told they would be delivered Mother’s Day. I again called on mother’s Day to confirm. I waited to 5/13 because at this point I just let it go. But on the 13th I check the status of my order and it states the flowers will be delivered 5/14. I called on 5/13 to get my money back. I wasn’t going to get a full refund. She then said if I want a full refund I would have to talk to a supervisor and she hu... read more