1-800-Flowers

John D. 

on BBB

4 years ago

I ordered an arrangement to be sent to my wife in England for U.S. Mother's Day (delivery on May 8th): "Pretty pink and white Alstroemeria married with striking pink Aqua Roses. Flowers are delivered whilst still in bud which is prolongs the life of the bouquet and more importantly gives the recipient maximum enjoyment as they can watch the flowers bloom for longer." Order Total Subtotal: $39.99 Service Charge: $14.99 Tax: $0.00 Order total: $54.98 What my wife actually received was about $7.50 worth of pink Alstroemeria lo... read more

Dorretha B. 

on BBB

4 years ago

1800Flowers has the worst employees. They are absolutely squirrely. The left hand doesn't know what the right hand is doing. They don't document conversations in their system. My order for sympathy flowers was a nightmare. I ordered 2 sets of flowers. They canceled one (why I don't know) and left out my personal message and neither flower was delivered on time. I was over charged and have been trying to get my money back since 1/29/21. They ****! 

Martha G 

on BBB

4 years ago

Wrong item TWICE. They sent small happy birthday gift to my mother and sister on Mother’s Day. I ordered a XL flower bouquet and balloons. Missing balloons and one that said happy birthday. An absolute disaster. I called and they offered me a refund for both items. I received a refund for one. When I called asking about the other refund they said they aren’t allowed to give refund on delivered items. HOW? If you already refunded me for one item from a similar order! WOW. They lie through their teeth. Terrible and will never ... read more

Dani S 

on BBB

4 years ago

They marked 2 orders as delivered, but they were not. I called and asked why they weren't delivered and I was told that they weren't delivered because the flowers were dead but replacements could be sent. I asked for a refund because I did not trust that the deliveries could be made. They tried talking me out of of asking for a refund, refused to cancel the orders, kept offering me a $20 credit and substituted the orders without telling me about it. On one occasion, they hung up on me when asking to have the orders canceled.... read more

Marie H. 

on BBB

4 years ago

I order flowers for the mother of the church,for mothers day,since my mother died last year and she also had dealth in her family around this time,the flowers were dead and when she call they sent her some no matter than the first ones,I payed over 200 dollars from this company 

Kris N 

on BBB

4 years ago

My mom got nothing on Mother’s Day! NEVER use this company, they are liars and don’t deliver on any promises they make. I scheduled a delivery for the Friday before Mother’s Day, it’s now one week later and my mom never received anything. I called after the flowers didn’t show up the first time, they offered a $20 credit and said the flowers would arrive the following day. I told my mom to expect them which was a big mistake, as they didn’t show up and she was disappointed a second time. I called again, they assured me the f... read more

Justin P 

on BBB

4 years ago

I ordered flowers for a dear friend’s funeral. I spent a half hour speaking to a rep to have the flowers sent to the funeral home on a different day than the original order then the flowers were not delivered at all. I called and was told they delivered the flowers to the billing address by mistake the day of the funeral and they could do nothing to fix the problem. They offered to send flowers somewhere else another day and I said this was completely unacceptable. This company is has a staff of incompetent and lethargic cus... read more

Karen R 

on BBB

4 years ago

Ordered flowers from 1800 Flowers for my mother in law for Mother’s Day the week before Mother’s Day. We got a conformation email saying it would be delivered almost 3 weeks after Mother’s Day. We called to have that date moved up and paid $14.99 just to have it moved up. Got another confirmation email saying the original delivery date on it. Called back and told them what happened and they apologized and said it would be delivered the week after Mother’s Day. Once again we got another email with the same original delivery d... read more

Elga K 

on BBB

4 years ago

I ordered flowers for my mom for Mother’s Day. She lives in NYC & I live in Florida. This was my first time ordering flowers. I ordered a bouquet & paid $75 (this was with a $15 off coupon). The $15 off pretty much cancelled out the service charge. When the flowers arrived, I asked my sister to send me a picture of them. The flowers looked NOTHING like the bouquet I ordered. I wish I could upload pictures for you all to see. The bouquet I ordered had pink roses, orange lilies, & sunflowers. What they delivered to my mom had ... read more