1-800-Flowers

Robert M 

on BBB

4 years ago

They **** cant deliver on time i ordered 2 weeks in advance for the 19th and todays the 20th and my birtday gift for yesterday the 19th has still yet to be delivered i WILL NEVER use them again will tale my business somewhere eles my birthday gift is pointless now that it didmt arrive on my gf birthday i HIGHLY recommemd people use a different service this conpany is useless 

Patti V. 

on BBB

4 years ago

I ordered a bouquet on 7/9/21, for delivery 7/12/21. It was the Field of Europe Summer bouquet in a fancy vase, total cost $98. We received a photo of the bouquet from my sister-in-law on 7/12, it was nothing like the photo online; $15 worth of flowers in a $2 vase. I called customer service and was offered a 50% refund, a replacement bouquet and a 20% coupon. I hesitated to send more flowers, but called back to accept the offer (flowers were to be from a different florist). The rep told me they don’t give 50% AND a replacem... read more

Greg W 

on BBB

4 years ago

I ordered a half casket spray for my father's funeral on 07/06/21 to be delivered to the funeral home on 07/09/21. My father's wake and funeral started at 10;00 am om 07/10/21. I received an email from 1800-flowers at 9:59 pm on 07/09/21 informing me that they were unable to make the delivery to the funeral home. I called them the next morning as I didn't check my email at 10: 00 pm I spoke with customer service rep named Chris and he stated they could not make the delivery because they could not find a florist that had enou... read more

Rebecca L 

on BBB

4 years ago

I ordered flowers weeks in advance. We are now 2.5 weeks pasts the delivery date and they will not refund my money. 

Karen B 

on BBB

4 years ago

I received a gift ordered from 1-800 Flowers. It was an orchid and a candle. The candle was packed loosely in the box with the orchid, so in shipping it knocked around and destroyed much of the orchid. I called to complain and initially was told the customer service system wasn't working and they would call me in an hour. That never happened. I called back the next day, explained the situation and the rep said she would send another orchid. The second box arrived today, packed exactly as the first with a loose candle which d... read more

Alicia O. 

on BBB

4 years ago

I ordered flowers for my husband’s birthday. They were never delivered and they took my money. I contacted them 4 times after being told a refund was being processed. The fourth time they told me that they never issued a refund and I would need to do it again. They transferred me to billing and it hung up on me. They are an awful company and I am out $75. They basically stole my money. I will never use this company nor refer them ever again and I wish I could get my money back because I could really use it. Horrible people, ... read more

Adele K 

on BBB

4 years ago

This company is a disgrace my husband spent $120 on flowers that were delivered and fell apart as I opened them. Not one rose was intact the entire buds fell off. But they told my husband they don’t do refunds only 50% back and gift cards which is totally robbery and bad business !! They ruined my birthday they only gift I got were the flowers and they fell apart shame on you I told my husband prior though I had had a bad experience years ago with them and to NEVER PURCHASE FROM 1800 flowers he forgot ! 

Erin G 

on BBB

4 years ago

I ordered flowers for my daughter's birthday to be delivered at her work. I received an email at almost 4pm that they were delivered. When I spoke to my daughter at 4:30 I asked how she liked her flowers and she had no idea what I was talking about. She went around the entire office and nothing had been delivered. When I called them to see who the local florist was so I could find out where they were delivered they said they could not share that information. The offered to contact the local florist but I was then told, sorry... read more

Dana S 

on BBB

4 years ago

Six orders and six deliveries on the day other than promised. This company utilizes local florists over which it has zero control. Directions are not followed. Absolutely horrible.