1-800-Flowers

Jill M 

on BBB

3 years ago

I had ordered what was supposed to be a beautiful Fruit and Sweets basket and to my disappointment and price i paid, the contents of the basket was a big RIP OFF. i would like to be reimbursed for at least half the price I paid because that was all this basket was worth. The total price of the basket was $99.99. i would like reimbursement of $50.00 

Scott C 

on BBB

3 years ago

I placed an order for my mother's birthday at least a week in advance. Shortly after the order was placed I received an email saying that it was unavailable and a suitable replacement would be sent. It never told me what the "suitable replacement" was. I couldn't find it online in my account either. Through multiple discussions with customer service I find that they chose something that was NOT a suitable replacement. I went from a large order of flowers to a small arrangement and a little wall decoration. Ultimately cancell... read more

Patricia F 

on BBB

3 years ago

TOTALLY FRAUDULENT BUSINESS. PLEASE DO SOMETHING TO PROTECT PEOPLE FROM THIS BUSINESS. Says that orders will be delivered by requested date. Says that orders are fulfilled by local florists in order to ensure freshness. Implies that orders will be delivered by florist. DOES NOT SAY WILL BE DELIVERED BY *** **. DOES NOT GIVE CHOICE OF TYPE OF ****** DELIVERY AND COST, SUCH AS OVER NIGHT, TWO-DAY, ETC. ORDER IS NOW 2 DAYS LATE AND WILL NOT GIVE REFUND. SAYS IT HAS NO CONTROL OVER *** **. WHO ASKED THEM TO DELIVER BY ******? I ... read more

Jill N 

on BBB

3 years ago

I've used 1-800-Flowers many times over the years without any issues. Recently, I have had two orders with a bad experience. I ordered flowers that were delivered and they were mostly wilted and the bouquet looked nothing like the image. They sent out a second bouquet which wasn't any better. There weren't roses as ordered - mostly carnations and the vase paint was chipping. I just ordered a Halloween gift for my daughter and it wasn't delivered on time. The order said it was out for delivery in ********** and the next day i... read more

victoria c 

on BBB

3 years ago

I have an ex who runs most flower shops I. My area uhh ! So I. Went with 1-800-flowers so dont have to interact with him .. but instead I get overpriced flowers from these people and they have a large window of time . From 9:00 am to 8:00pm delivery!? Thats a long time to wait . I found out that my recipient is leaving now and wont receive my gift . Very sad . Theres no refunds and I paid ****** for only a small arrangement . They gave me chocolate with it but I doubt there fresh . I keep calling them but they dont answer or... read more

Kathy M 

on BBB

3 years ago

Delivered someone else's gift to wrong address. We called to ask them to pick up & deliver to correct place. They refused. They then gave, WITHOUT OUR PERMISSION, our PHONE NUMBER - from caller ID because we had not given them our phone number - and our ADDRESS to a complete stranger and told them to pick up the flowers at our house!!! NEVER use them. 

Andrea P 

on BBB

3 years ago

I ordered flowers for a funeral today. They flowers were never delivered. I was told after the fact that they were too busy to fill my order. They should never have accepted my order if the could not fill it. I was not informed until the funeral had already started. It was too late to make other arrangements. I am devastated and this is unacceptable. They offered a refund but it is too late - the funeral is over and I did not get to honor my dear colleague. 

Zoey K 

on BBB

3 years ago

They never sent the flowers I ordered for my moms birthday and when I spoke out to them nothing was solved . They havent refunded the money back or anything. 

ROSE J 

on BBB

3 years ago

ORDER WAS DELIVERED ON TIME.COMPLAINT IS ABOUT THE COMPANY BILLING MY BANK ACCOUNT TWICE FOR ONE ORDER. I ORDERED ON 10/13/2021; THE $ ****** PAYMENT WAS APPROVED. ON 10/14/2021, MY BANK STATEMENT SHOWED THAT THE COMPANY HAD MADE A SECOND DEDUCTION OF $******. THIS MEANS THAT $250.04 WAS DEDUCTED. I CONTACTED 1800FLOWERS AND WAS INFORMED THAT THE BANKING INDUSTRY ALLOWS THEM TO MAKE TWO PRE-AUTHORIZATIONS; THE SECOND ONE IS KNOWN AS A "SOFT CHARGE"; "THE SECOND CHARGE WILL DROP OFF IN 4-5 BUSINESS DAYS". IF THE FIRST CHARGE ... read more