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1-800-Flowers
- Consumer Services
- Jericho, NY
About this business
A provider of gifts and flowers. Its business platform features brands, including:1-800-Flowers.com®,1-800-Baskets.com®,Cheryl’s Cookies®,Harry & David®,PersonalizationMall.com®,Shari’s Berries®,FruitBouquets.com®,Moose Munch®,The Popcorn Factory®,Wolferman’s Bakery? andSimply Chocolate®.
Location details
2 Jericho Plaza, Jericho, NY, 11753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrendous customer service over the phone. I had to spell everything several times and the total time was 36 minutes to order one item. The website is also trash. I was stuck in an "enter the recipient information" Loop. It just kept coming back to that screen without any hope of advancement. I will never use their services again. Find a local flower shop and ask them to deliver.
We ordered for our dear friend a fruit basket and the pears where rotten the others were half black and embarrassing. I found out as it was delivered the time we came home. I called and they replace with nuts and not what I wanted. I can't see ever ordering from them again. I wondered what the other ones looked like?
Ive ordered twice from there and have yet to receive a bouquet even similar to what was pictured online. I have also been waiting for a refund for over 2 weeks now
If I could provide zero (or negative) stars I would! I ordered a Thanksgiving centerpiece to be delivered to my parents' home the day before Thanksgiving. The flowers were delivered 2 days early and left out in the cold because they were out of town (which is why I ordered them for Wednesday). When I called, and after too much time on hold and much cajoling on my part, I was promised that a fresh centerpiece would be delivered on the correct date. Nothing arrived. After numerous calls to the company in which I was repeatedly... read more
Placed an order, 7 days later. The flowers got cancelled by the florist without notice. I get a confirmation of delivery email and the recipient never received the flower arrangement I sent, the order was not even processed. The generic number is a joke, no supervisor is ever available to speak to you. They dont return the calls and their way of making things better is to give you a $20 coupon to use on your next purchase!!! I will definitely not be shopping here, EVER. I am glad it wasnt for a funeral arrangement otherwise ... read more
Terrible customer service. Entered order and received acknowledgement when it would be delivered. Was not did not receive notification untill next day when I received email saying during preparated. Called number auto system transfer me to agent who did not have my info even though auto system had I gave him my order number he said no good I repeated he said from someone else and kept asking if I was them then he requested my phone number which he also entered wrg I asked for a supervisor he did not get I hung up called back... read more
I ordered a Godiva chocolate basket and did not need it after all. I planned to return it if it didn't live up to my standards. Little did I know that there is not a return policy and the company does not cite that all sales are final anywhere on its website. I spoke with a customer service representative who confirmed this and he said that there's nothing that can be done. It's all about making your customers aware of their options. Because of this, I will no longer use this company and will be sure to spread the word about... read more
My daughter had placed an order for my birthday *****, My daughter had received an email stating that the flowers were delivered. Not true, she ended up calling and talking to 2 different customer service associates, both saying yes they were delivered! I decided to call myself and spoke to a women, that informed me that they were in transit, and should be here by 8PM! You made this a terrible experience for both my daughter and myself! Why would this company send an email stating something is delivered, and all of a sudden ... read more
I dont even know where to begin with this one, but I ordered flowers for my aunt she never received them, but received someone elses flowers, different arrangement than I ordered for her & the card was for someone else not her so I called **** Flowers to ask for a replacement & see what happened. No answers on how it was mixed up, but was able to order same day replacement for me which was great, but those never showed up either. I called again the next day asking what happened of course they have no idea & offered a replace... read more
Frequently asked questions about 1-800-Flowers
How is 1-800-Flowers rated?
1-800-Flowers has a 1.1 star rating with 1,115 reviews.
When is 1-800-Flowers open?
1-800-Flowers is closed now. It will open on Monday at 9:00 a.m.
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