1-800-Flowers

Barrington T 

on BBB

3 years ago

I ordered flowers to be delivered to my grandniece's funeral. Called to check if the flowers were delivered on time. I've called them 4 separate times over the course of 3 weeks. Each time they said they could not contact the florist who delivered the flowers. Each time I called, they also said they would send me a follow-up text. Not once have they sent me a text or email regarding my issue. This is almost a month later and i still haven't received answers from them. If they can't even get in contact with their vendors, the... read more

Tommy B. 

on BBB

3 years ago

This companies agents are incompetent. They over charged me for an order, and told my delivery would be same day, which later they called, and said it wouldn't be delivered until tomorrow. They, weren't aware that I was an passport customer, and charged me for shipping, completely disorganized. 

Ann W 

on BBB

3 years ago

Do not order from this company. Total mis-representation of their product. I ordered a bouquet for my Sister who retired. The bouquet looked nothing like the picture and only about 1/4 full. There are lots of other horror stories from other people and an entire ******** page dedicated to this company with customers who have been wronged. ************** Florist. 

ROBERT M 

on BBB

3 years ago

TERRIBLE CUSTOMER SERVICE and a waste of time. I needed to request a change to my payment method for an order. I contacted the customer service line and had to answer many questions. Then I was placed on hold for at least 15 minutes to be told that they could not address my request and that I had to be transferred to a "billing department." I was supposedly placed on hold again and transferred. While waiting, the call disconnected. I called back again and told the agent that I got disconnected and that I was being transferre... read more

Leslie H 

on BBB

3 years ago

The flowers were great. The never ending emails are beyond infuriating. I have unsubscribed a billion times. I have blocked their emails too. They just keep sending stuff from a slightly different address. I thought it was fake, but the emails legitimately open up to 1800flowers. I will never buy their stuff again, just because theyre annoying. 

Linda M 

on BBB

3 years ago

One star is one too many. This is absolutely the worst experience I ever had. I was promised delivery the day following my order but this did not happen. When I called I was promised a new delivery date and then following non-delivery a third date was promised. I spent hours on the telephone but flowers were never delivered. I then cancelled the order and requested a full refund which to date has not materialized. The company had the audacity to offer me a $20 credit off my next purchase - they didnt fulfill the first order.... read more

Pam B. 

on BBB

3 years ago

Ordered Flowers. Day of delivery called could not put flowers in basket as shown. I requested more flowers nd colored vase. Came in clear vase did not look anything like original! Very disgusted for high price. DO NOT USE 

Malary D 

on BBB

3 years ago

Do not order from this company. I tried to order birthday flowers for my friend out of state and chose this company for the "same day delivery" promise. It was a birthday cake made out of flowers that came with a birthday balloon. I received a missed call from the company so I called them back. The man who answered told me the florist may need to use different colors in the birthday cake and wanted to make sure that was ok. I told him that was fine. He didn't tell me anything else. So when I checked my account later that nig... read more

Edward D 

on BBB

3 years ago

I thought these flowers would be delivered by a florist, on the day promised.Instead, they are delivered by *** ** in a box, and only during normal business hours, what ever that means now. Well, my wife's anniversary flower BOUQUET I thought I sent is going to her office in a box, and she already left and they haven't arrived. (3:30pm). If I knew before I ordered that *** ** was going to deliver them I would not have ordered. I could have bought these at the store for $40 instead of the $100 I spent on this nonsense.