1-800-Flowers

Leah S. 

on BBB

3 years ago

I ordered flowers for Easter for someone to be delivered the Friday before. They never came. Tried to get them delivered Saturday. They never came. Tried after Easter to get other flowers delivered, they never came. Got the $20 gift card which I didnt want because Im never using them again. Was able to get 1/2 my money back. After seeing pictures online of customers flowers that they did receive, Im kind of glad they never came. Please investigate this company. Read the reviews. I wish I had. 

Brian H 

on BBB

3 years ago

This is not a reputable company. Their customer service is horrible. I ordered ********************** for a birthday gift and they were not delivered. The companys resolution was to try to deliver again in 2 days. Never again will I use this business. Buy local. 

Kimberly D. 

on BBB

3 years ago

**** Flowers is the worse company to order any type of arrangement to send to someone .There online chat is misleading and they do not stand behind what they say or do .I order from this company 3x and all three times I have been disappointed with their products and their service they provide . This was the last straw and I can assure you I will not order from them again . Anyone out here who reads this stay clear of this company , order from local florist in the town you are sending the gift to . They don't deserve to be in... read more

Valerie C 

on BBB

3 years ago

On Fri April 29th, I ordered the Large It's your day bouquet Thank You to be delivered Sat April 30th. The bouquet came with a Thank You balloon. I received a picture of the flowers when they were received and was shocked and embarrassed! Instead of a Thank You balloon, a maroon balloon with Thank You written on it with a black sharpie! It wasn't even written nice. Instead of this big beautiful display I paid for($90), this person received not only that pathetic balloon, but a pathetic bundle of flowers that I could have bou... read more

Nancy N 

on BBB

3 years ago

First let me say this company does NOT HAVE ENGLISH SPEAKING REPRESENTATIVES. The representatives are overseas and are extremely difficult to communicate with and understand. I ordered for the first time from this so-called business and my order was never received. I also never received a receipt, but was able to take a screen shot. I was also promised 15% off my first order. My recipient never received the basket and I was charged the full amount. When I called to complain they said they would refund me in 7 business days. ... read more

Jordyn B 

on BBB

3 years ago

Terrible customer service! I was contacted the day of delivery and told there were no more flowers in my city! Wanted to cancel the order and was told they would keep half of my money. Received a new item not even close to the original and 3 days after Easter, the holiday the original flowers were ordered for. I have called 4 times to resolve an issue with the order and was even hung up on once. I was promised a partial refund and have still not received the refund over 2 weeks later. I am beyond disappointed and am definite... read more

Luther B 

on BBB

3 years ago

I ordered a standing floor basket of flowers for my ex wife's funeral. Which was on a Saturday. I placed the order the Thursday before the day of the funeral. My son who was at the funeral services called me and informed that someone from the funeral home told him no flowers were sent. Thats bad enough but the problem was exacerbated by the fact that i received an email stating that the flowers had been delivered. That was a flat out misrepresentation of the facts. Had my son not been there to tell me no flowers had been del... read more

Pam L 

on BBB

3 years ago

**************** is horrible! Order was placed on 4/14 to be delivered 9n 4/28. No email confirmation no delivery confirmation Nothing! Their idea of communication were half hearted apologies. The only way I knew my order had been delivered is my 91 yr old mother called to tell me. 1800flowers took my money and did zero customer service and zero confirmation emails. Empty promises. Do yourself a favor and do business elsewhere 

Pamela B. 

on BBB

3 years ago

They do not deserve even one star. I was repeatedly lied to by two different customer service people. They cant let you speak to a supervisor, they cant make updates to your order in less than 2 minutes after the order and you cant either. They can only refund 50% of your spent money, not true, they can return it all. Then the replacement order that was offered wasnt going to arrive for over 10-days after the funeral. They refused to provide their names and put me on hold repeatedly, apparently hoping I would hang up. Then t... read more