1-800-Flowers

Kim W 

on BBB

2 years ago

I placed an order for center pieces for my mother's 80th birthday. The order was to be delivered on Saturday 11/19 for the party on 11/20. I received an email saying the flowers had been delivered however I never received them. I immediately called customer ****** of us and she said the floor won't answer the phone. She said they would send the florist a message and would get back to me. 4 hours later I had not heard anything and called them back. I got the same responses. She kept telling me the florist won't answer her cal... read more

August J 

on BBB

2 years ago

I ordered flowers for my anniversary and I had a time frame I paid for and they didnt show up at on the time frame . Also they didnt even call the numbers that I gave them when there was no one at the door so the person took the flowers to a different place and left a card saying where they were that so not good . When I called them all they can do is resend them and give me a coupon . I said I dont want that due to why would I ever use them again after they messed up my whole wedding anniversary. So people dont use **** flo... read more

Kertrina D 

on BBB

2 years ago

My boss lost a family member. Ordered a plant to be delivered to the funeral home in time for the service. Plant was not delivered! Called and spoke to a representative who confirmed order was in process and not delivered at the time of my call. I asked for a full refund. Awaiting ***** confirmation for my refund. This plant was ordered on behalf of my office to show our support to my boss. Yet, the plant was never delivered. Now, I have to go through the hassle of finding another local florist to get something delivered to ... read more

Barbara A 

on BBB

2 years ago

Delivery was never made, company does not want to resolve the issue. This was for my sisters birthday on the 1st of November and never received. Poor customer service and the fact that I couldn't even talk to a person in ***************** is ridiculous. They would not resolve except for a full refund that will take 1 to 3 days, but took my money the same day. The advertise same day del which is false advertisement. I will never use this company again. 

Pa N 

on BBB

2 years ago

I have done business two times and both times they failed.. failed to send flower to a funeral and found out after the funeral our flowers never arrived. Gave another chance and this time I paid ****** for a basket for a bosses gift.. luckily got to see said gift when it arrived and was sickened to see a tiny basket with very little.. not close to an extra large basket and never looked like what pic I was shown. More like a ***** basket. Company did not take ownership and insisted on taking the gift back that had already bee... read more

Lori A 

on BBB

2 years ago

I wish zero stars was an option! I ordered an adorable puppy floral arrangement for my hospitalized 95-yr old grandmother. I spent $85 dollars on this arrangement. The arrangement looked like nothing like the order! When I tried to call for a resolution, I was disconnected after being on hold for 13 minutes. I then went onto the website and initiated a help chat. It took over an hour to reach even a somewhat satisfactory resolution. ******* even called me by the wrong name at one point. 

Mary K 

on BBB

2 years ago

I had ordered flowers for a special occasion for *** granddaughter who lives out of town and the were originally to be delivered on 10/19 and where never delivered. I paid over $60 to look like someone who missed their granddaughters special occasion. I am so disappointed, they sent them through Fed Ex. Why would you send flowers through Fed Ex? I through they used local florists. SOOOOOOO DISAPPOINTED, NEVER USE THEM AGAIN. 

Jan C 

on BBB

2 years ago

I ordered an item and it was *****. Then another order was placed on my behalf without my authorization and charged me *****. Same item different price. I only received a confirmation email for ***** and no confirmation for *****. I called and they stated that they would refund for the unauthorized item. They refunded me the cheaper price and stole/ripped me off $10. This shows you how poor customer service is and how shady this company is. The customers don't mean s*** to this company. They had me on the phone for 20 mins t... read more

Mark L 

on BBB

2 years ago

Don't bother using 1800Flowers for anything. I ordered in advance for a birthday and anniversary on Oct 3 for a delivery for Oct 14. The flowers were supposed to arrive sometime before 8pm (no clear time) yet there was still no delivery. On the 1800Flowers side, they said delivery was attempted at 6pm however my recipient was home during then and no one showed up on the security cameras. I ended up getting a refund and a $20 off for the next order... like I'm going to use them again. 1800Flowers needs to delivery on their pr... read more