1-800-Flowers

Eddy C 

on BBB

2 years ago

This company is fraudulent in its product advertising on its website. I did not get the expensive, extra large bouquet I thought I was getting as a birthday gift for my best friend. What came was small scanty flowers plopped into a vase, not even arranged, in wrong colors! It looked absolutely nothing like what was depicted in the pictures!!! I was completely shocked when my friend sent me a picture of what she received. I called ***** and told them what was received and they called my friend and apologized and asked for a s... read more

Shana C 

on BBB

2 years ago

This company is criminal! They changed my order without my permission which is fraudulant and spent my money on something without my consent to do so! Customer Service was unable to explain or fix the issue because of severe language barrier. Unexceptable- 1- 800- FLOWERS should be shut down! 

Shanika E 

on BBB

2 years ago

I ordered flowers to be delivered for Christmas Eve to my grandmother who is 102, (what else to give someone who has live over a century) . They never delivered the flowers. When i called 2 days later about my order, they acted like they order was complete. When I told him they did not deliver the flowers, he said he could have them re-delivered. I told him i wanted to be compensated and the man stated he would give me 20 off my next purchase. I told him i did not want a coupon for another order and i wanted ****************... read more

Alice R 

on BBB

2 years ago

Delivery was scheduled for 12/24 to my 92 year-old mother. Delivery was not made as promised. Spoke to customer service three times and got three different answers. Had extreme difficulty understanding the call takers. Attempted to cancel order but was not successful. Was promised an email with order information and to confirm cancellation and never got one, Delivery did come "3" days after promised and was not accepted. This was for a $138 arrangement. Extremely poor service. *** 

Patty D 

on BBB

2 years ago

I sent flowers to an out of state close family friend for Christmas. I paid for a $65.00 order that I was charged for. I received an email that my order had been delivered on 12/21/22. When I spoke to the family friend over the holidays she said she never received it. When I called *****- Flowers to report this they said the order couldn't be delivered because of high volume. I was never notified and was lied to that the order had been delivered. Had I not questioned the recipient, I would have never known it was not deliver... read more

Erica B 

on BBB

2 years ago

Worst floral company I have ever dealt with. I ordered flowers that were supposed to have been delivered on December 23rd it was a bouquet of candy cane striped lilies with a vase. Flowers.com did not deliver them until the 27th claiming that they don't make guarantees. I did finish to get my delivery fee back which was something I guess. They finally delivered the flowers to my mother on the 27th and when they did they were wilted. Flowers.com apologize and said that they would deliver a new bouquet on the 29th I got a voic... read more

frances m 

on BBB

2 years ago

My daughter never got her flowers They were supposed to be delivered 12/29/2022 they even sent an email saying they were delivered. I called customer Service numerous times but did not understand the accent. Beyond disappointing 

Robin G 

on BBB

2 years ago

We couldnt be with our family for Christmas, but our thoughtful niece sent a bouquet to brighten our holidays. She paid extra for expedited delivery to ensure we got them by Christmas. On Dec 28, I got a notice of a delivery and was delighted to see the box from 1 800 flowers. That delight immediately turned to dismay when I discovered a frozen dead mass of what used to be tulips. I immediately called 1 800 flowers for their stated guarantee. I was met with a big runaround, disconnections and misunderstanding of a simple pro... read more

Linzy R 

on BBB

2 years ago

Terrible, TERRIBLE experience with 1-800-flowers!! I wish there was a No Star Option, My boss lost a family member. He had me order an Arrangement to be delivered to the funeral home in time for the service. Said Arrangement was NEVER delivered! Called ************* and spoke to a representative who confirmed order was in process and not delivered at the time of my call. After calling ************** not one person could resolve the issue nor connect me to the florist. First phone call was with a person who barely spoke Engli... read more