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Zurich North America
- Insurance
- Schaumburg, IL
About this business
Location details
Zurich Way, Schaumburg, IL, 60196, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Purchased a vehicle service contract in 2015 on a new vehicle. Traded the car in Dec 2018 and when trying to cancel the service contract was told in 2018 that the contract didn't exist. I found the paperwork and called again today that it couldn't be done unless they could physically look at the odometer?? I traded the car in 12 months ago, I no longer own it. The also said thy had never experienced someone not being in possession of a vehicle when they called to cancel which I find impossible to believe.
Business response:
We sent a written response to you on 01/07/2020. -The Zurich Customer Care Team
We've been loyal customers for 40 years. In July, one of our buildings caught fire during a lightning storm and was destroyed. It's now December and we do not have resolution on the claim. Instead we received notice that our claim amounts were too high and they're cancelling our insurance. DO NOT do business with these people. I don't know how they can look themselves in the mirror after the treatment we've received.
Business response:
Zurich understands the concerns caused by the insured’s loss and appreciates hearing from its customers. Zurich is in contact with the insured regarding the claims submitted under the policy and is committed to working with the insured to resolve their concerns.
This company insures the veterinary clinic I took my snake to, to have his jaw looked at. His jaw was broken, and when the vet forced his mouth open when he obviously was having jaw problems already, she broke it in a second place. Seeing the malpractice of this vet, i went to an animal hospital where they were fairly certain the previous vet was responsible for the newer break due to calcification in his jaw. After two surgeries, my snake soon passed away. Zurich claims that there was no negligence on the original vet's par... read more
Business response:
We wrote a written response to you on 12/04/2019. -The Zurich Customer Care Team
Auto Claims Customer Service IS TERRIBLE. My vehicle was rear-ended by an individual insured by Zurich American Insurance on 10/29/19. I immediately called and filed a claim when I arrived home. After a 45 minute interview process, I received a claim number for my claim, and they also provided me a claim number for the insured. They stated I would be receiving an email shortly confirming the claim with follow up details as well as providing me with the assigned adjusters info. 24 Hours late, I still had not received and emai... read more
Business response:
Thank you for taking the time to write to us. Before we can assign a Zurich Customer Care specialist to review your complaint, please send (warranty/claim/necessary info) to the email listed in our profile. Thank you.
I was at Kwik Trip and while there, there was a storm. Shingles from the store flew off and hit my vehicle. One large shingle was struck and became stuck in my driver's side door. The store indicated they would take pictures and their insurance company would cover the cost. When the woman came out to take pictures, she saw the shingle stuck in my door and rather than opening the door to retrieve it, she pulled and pulled to get it out. Her actions directly caused numerous scratches to my vehicle. The store had said their man... read more
I am a veteran, retired firefighter/paramedic, ER RN, I have worked since 1976 and have never filed a workers comp claim. On September 14th 2018, I filed a claim with Zurich workers comp. I was a RN casemanager and along with a co-worker was injured in a fall that injured both of us to varying degrees. I filed the claim Sept 2018. In April of 2019 we sent a demand letter to zurichs lawyer. Since then I have heard nothing from them. Except to find out my claims adjuster was fired after 8 months of doing nothing except to insu... read more
I will never purchase another vehicle warranty with this company again. They make it sound promising on what they will cover if something happens to your vehicle but in actuality, their fine print makes sure they don't have to pay for any of it. Very shady how they right it up and advertise to customers! Very disappointed!!!
I will never purchase another vehicle warranty with this company again. They make it sound promising on what they will cover if something happens to your vehicle but in actuality, their fine print makes sure they don't have to pay for any of it. Very shady how they right it up and advertise to customers! Very disappointed!!!
Using Zueich was a helpful easy, efficient experience. The place I went to have my car serviced was friendly and quick, the Zurich contract servicing the car possible I'm glad I had Zurich it was truly a help to me. Thank you
Business response:
Thank you for taking the time to tell us about your positive experience. -The Zurich Customer Care Team
Frequently asked questions about Zurich North America
How is Zurich North America rated?
Zurich North America has a 2.2 star rating with 127 reviews.
When is Zurich North America open?
Zurich North America is closed now. It will open on Monday at 9:00 a.m.
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