Zurich North America

ilsy g 

on BBB

4 years ago

I brought my car to a dealership service department because my tail light wasn't working. As per the service department, they told me that the tail light had poor sealing and the socket melted resulting in water getting into the tail light. Zurich denied the claim because they said that any water damage is not covered. While my car is still in service department, I directly called and spoke to a Zurich customer representative by the name of Rich who told me that there was no way the tail light was going to be covered because... read more

Patricia D 

on BBB

4 years ago

Zurich is amazing. They have taken such great care of us. So glad I purchased this protection. I would have had to pay so much money in repairs. Thank you so much. 

John B 

on BBB

5 years ago

I had absolutely wonderful service from the Zurich rep. I spoke with. The dealership, Plaza Dodge in Orangeburg, SC called Zurich and initiated the claim. It all went through as best as could be expected. Thanks, Johnny ********* 

Dwight H 

on BBB

5 years ago

Absolutely no issue with claim. Would highly recommend. Worked with dealership extremely well. 

James B 

on BBB

5 years ago

I find the process for the dealer very easy. I'm out of it. No work required by me and I have certainly gotten my money back. I have greater confidence in my vehicle now thanks to Zurich. I will buy again. 

Diane Marshall 

on BBB

5 years ago

Great Service thanks .Good people to have in my corner when needed. 

Taj A. 

on BBB

5 years ago

I was hesitant about purchasing a extended warranty, I thought my car wouldn’t have any issues. After all I maintain it well , always used super unleaded and washed it every week. Ohh was I wrong less than 6 months later my Transmission blew, I was stressed beyond belief. Would it be covered ? YES it was , Zurich took care of it without any issues. 3 months later , my air conditioning condenser went as well. These 2 issues would have cost me thousands in repairs, i probably wouldn’t have the car today. Don’t even think twice... read more

Suzanne W 

on BBB

5 years ago

Crappy customer service. ONLY got the ball rolling on my claim after the car dealership got involved, who I purchased the policy through. Wasted my time, customer service reps acted poorly and unprofessional, and when finally asked to speak with a supervisor the rep replied "I'm sitting in my living room, I cannot walk over and get one." Totally pathetic service. 

Hal P 

on BBB

5 years ago

The rallying cry here is "deny deny deny". Find any loophole possible to deny the claim even if it makes sense to pay the claim. Anything to take your money, have the dealership lie about the warranty they are selling you then deny any and all claims. Stay away from Zurich. This was simple. I can not imagine having them for anything else!