Zurich North America

Cheryl S 

on BBB

6 years ago

In a conversation with a representative, I asked for his manager he then told me I better hurry up to get a pen and paper to get the information, I then spoke to his manager and she laughed about it , so it was funny to her also. 

Curtis P. 

on BBB

6 years ago

All that I have asked of this agent (Randall ****** Claim Specialist III) is proof of Workman' Compensation payments documentation related to an auto accident where I was rear-ended by another driver. Six months later, still nothing. 

Cheryl S 

on BBB

6 years ago

One of the Zurich employees call about my claim. I asked for his managers information , he told me I better hurry up and get the pin and paper . Very unprofessional. 

Kurt O 

on BBB

6 years ago

SCAM! I purchased GAP insurance through Zurich when I bought a 2-year old car in 2016. I was rear ended in February (total loss), owing a balance of $4,934 left on the auto loan. Progressive determined a cash value of $4,308, leaving just over $600 for Zurich to cover. After processing my paperwork for 2-weeks, they responded that they were not covering any costs because Progressive valued the car too low. I spoke with Progressive, who said this was determined due to the high mileage on the vehicle (work in sales), but that ... read more

Frank G. 

on BBB

6 years ago

Bought a extended warranty from GM dealer. Will not cover 2 inches of rain water in it. 

TP 

on BBB

6 years ago

Excellent service with quick turn time! I couldn’t be happier to have the repair completed on 1 day! 

Chandler S 

on BBB

6 years ago

Terrible Misleading Company! Avoid their car service contracts like the plague. Their paperwork and pamphlets that come with the contract are misleading and I would have never bought the warranty if I would have known that. Stay away. Go with someone else. Now I am out $1200 dollars 

Morton W 

on BBB

6 years ago

I purchased Zurich tire and wheel Warranty in 2017 when I purchased my 2017 Honda Civic type R. I need to have my one tire replaced, a $300 + value in addition to having my wheel refinished. I live in Long Island NY. Non of the shops accepts this warranty. I’ve contacted Mavis tire, tire rack and a few of the local shops. They have never heard of Zurich. I asked Zurich about reimbursement if I were to cover the cost. They stated they don’t offer reimbursement t. In addition I asked them to refer me to a shop that accepts the... read more

Kellie P 

on BBB

6 years ago

I purchased a vehicle that came with a 6 month Comprehensive Warranty through Zurich on December 27 2019. I paid cash and did not finance, and I spent close to $11,000. A noise started to occur soon after purchase, and turned out to be the transmission. Zurich inspected the vehicle, and contacted me to ask about it - which I don’t know why they did. I thought they were only suppose to speak to the dealership? After speaking to me, they found a loop hole so they would not have to cover this repair that will now cost me close ... read more