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Zurich North America
- Insurance
- Schaumburg, IL
About this business
Location details
Zurich Way, Schaumburg, IL, 60196, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Zurich seems to be a good company to go with, until of course you experience some type of hard ship. They don't work with you under these circumstances. Hardship? Tough. Due to a hardship I experienced early on in my insurance period(loss of employment), I am now being held responsible for nearly $2,000 in expenses because they do not work with you like other companies do. I'd highly recommend shopping around other businesses prior to settling for Zurich. Other companies will work with you more than Zurich will.
Business response:
Jonathan, please note that additional information is needed, and we would appreciate if you would send your claim number to doi.complaintbox@zurichna.com. Thank you. The Zurich Customer Care Team
On 9/11/18, I was rear ended by a driver who was insured by Zurich. I called them and received the claim number and examiner's name and left a message for them to call me back about fixing my car. The call center associates were very helpful, but once it was assigned to the examiner, it went downhill. I have called 4 times now and have yet to get any response or communication from them. Nothing at all. It has been 3 weeks since I have been hit with no end in sight. The whole experience has been horrible and I hope I never ha... read more
Business response:
Mary, please note that additional information is needed, and we would appreciate if you would send your claim number to doi.complaintbox@zurichna.com. Thank you. The Zurich Customer Care Team
I had no problems getting my car repair and was glad i have your services. Thank You
Business response:
Thank you for taking the time to tell us about your positive experience. The Zurich Customer Care Team
Terrible. Zurich was my warranty company for a vehicle I recently purchased. I had a powertrain warranty. In my contract, all things related to and including my front axle/ cv shafts were covered. When my cv shaft snapped at the differential while I reversed into my driveway, they refused to cover the repair. Horrible coverage. Scam. Never again.
Business response:
A Zurich Customer Care specialist has been assigned to review your complaint.
Zurich's Workers' Compensation billing process is deplorable! They continue to reimburse incorrectly. Most appeal/reconsideration are denied. They list their supervisor on the EOB, however when you call the number attached to that supervisor, they are unable to transfer the call to her and they transfer the call to their escalations department. I have submitted a bunch of complaints to the DWC Audit & Enforcement Unit which are in process from what I have been told by their WC Compliance Manager.
Business response:
Please send more detailed information to doi.complaintbox@zurichna.com. Thank you.
Yvette ************* is the worst! As i read reviews for this company... THEY ARE THE WORST! Got injured at work and they have given me the run around. DO NOT TALK TO THESE PEOPLE WITHOUT SPEAKING WITH A LAWYER FIRST!!! These people are crooks. They are not professional and will try and corner you. Lady told me that my Dr was taking to long and that I would not get paid if i didnt see a Dr. After their Dr cleared me for work, I wanted to go back to my original Dr and they said no.... even though my Dr was scheduled a little ... read more
Business response:
Please note that additional information is needed and we would appreciate it if Bobby **** would send his claim number to doi.complaintbox@zurichna.com. Thank you. -The Zurich Customer Care Team
Bought the aftermarket warranty with purchase of my used car purchase. The car was a 2007 **** mustang GT500 With only 9800 miles on it. Paid $2800 for the drivetrain and GASKET warranty. Due to it was basically a new car I spent the extra to get the insurance. ONE PAYMENT LATER car starts bucking and sputtering. Taken car to **** and found that the valve cover and valve seals are bad and need to be replaced. **** called Zurich and they came down and automatically declined my claim saying i dont have a gasket warranty WHEN I... read more
Business response:
A Zurich Customer Care specialist has been assigned to review your complaint.
I have waited 3 days for my tire to be replaced since Saturday at 640pm. Today is Tuesday 11:57am. They are delaying my repair by failing to give the credit card authorization for the tire repair. They are failing to uphold their contractual obligations in this manner.
Business response:
A Zurich Customer Care specialist has been assigned to review your complaint.
I hardly can begin to explain my frustration with Zurich NA on their handling of my insurance claim against their customer. Their motto the entire time seemed to be “delay delay delay.” The individual handling my claim was slow to reapond basically everything j reached out for help and support and typically only responded after I left messages with others in his office. The entire experience was a nightmare from day 1. I tried to be open and honest with their employees but was not returned that favor. Everything including so... read more
Business response:
A Zurich Customer Care specialist has been assigned to review your complaint.
Frequently asked questions about Zurich North America
How is Zurich North America rated?
Zurich North America has a 2.2 star rating with 127 reviews.
When is Zurich North America open?
Zurich North America is closed now. It will open tomorrow at 9:00 a.m.
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