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Zurich North America
- Insurance
- Schaumburg, IL
About this business
Location details
Zurich Way, Schaumburg, IL, 60196, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
extremely positive
Business response:
Thank you for taking the time to tell us about your positive experience. -The Zurich Customer Care Team
Took care of all repairs without any problems.
Business response:
Thank you for taking the time to tell us about your positive experience. -The Zurich Customer Care Team
Stay away from purchasing any form of extended warranty from Zurich. Purchased an 8 year/120,000 mile warranty that Zurich was offering through the ***** dealership I purchased the vehicle from in 2012. My 2009 ***** Accord was purchased in 2012 and only has 109,000 miles on it currently, and this week I attempted to file a claim from Zurich for some minor issues I was having with the vehicle. The ***** dealership said that Zurich refused to honor the claim because the policy expired in August of 2017, apparently they don't ... read more
Business response:
A Zurich Customer Care specialist has been assigned to review your complaint.
On February 9th I was rear ended by a careless driver who was insured by Zurich. Initially the claim seemed to be handled well. The claims representative was responsive and seemed to be willing to resolve the claim. However when it was determined my vehicle was totalled they stopped returning calls and emails, it took me stating I would seek legal representation to even get a reply to email or phone calls. I have been given different information and financial quotes each time I talk to anyone. The total loss claims represent... read more
Business response:
A Zurich Customer Care specialist was assigned to review your complaint, and we sent a written response to you on 3/9/2018.
This is a copy of my final email to Zurich, after working for almost a year to resolve my claim for gap insurance. First of all, I’ve been working to settle this claim for almost a year now, and I’m sick of being directed in circles to resubmit documents that you already have. I sent in my retail installment agreement several times, and in several different sizes, including pictures that are of 1/4 of a sheet of paper and was told the writing is too small to read, but other documents are pictures of full sheets of paper (4 t... read more
Business response:
A Zurich Customer Care specialist was assigned to review your complaint, and we sent a written response to you on 3/8/2018.
Purchased GAP coverage from Zurich in February 2014. Signed contract does not indicate that refinancing original auto loan nulls and voids the GAP coverage. We refinanced the auto loan in September 2016. Truck (collateral on the loan) was totaled in November 2017. After insurance company settlement, loan had a remaining balance of $3674, which Zurich has denied. Zurich could not provide me with a signed contract stating that refinancing voids the contract. Copy of my signed contract does not indicating refinancing voids the ... read more
Business response:
Written response was sent to the complainant on 01/25/2018.
We have had three incidents with the Zurich insurance and they were handled efficiently and to our satisfaction.
Zurich is a typical extended warranty company. They hide behind contracts. I purchased a 3 year/36000 mile powertrain warranty with them. I paid $1600 for this warranty. Recently, my cars transmission started slipping and I took it to the local **** Dealership. They discovered that my transmission cooler (not covered) in my radiator ruptured causing "possible damage" to my transmission. Zurich of course denied the claim as it's not covered, I completely understand that portion of the contract. I am opting to have it fixed, h... read more
Business response:
Response dated 01/15/2018 was sent to complainant.
I purchased a 2016 ***** 3 iTouring in October 2016 at **** ****** Metro ***** of Milwaukee. The car salesman signed me up for a maintenance package. This doubled my car payment. I was not aware. I was told the car had a warranty through the dealership that entitled us to complimentary repairs and service, not that I would be paying a third party for the service and signing a permanent contract that added thousands of dollars onto the price of my vehicle. When I found out, I tried to cancel. The dealership told me not possib... read more
Business response:
Written response was sent to the complainant January 9, 2018.
Frequently asked questions about Zurich North America
How is Zurich North America rated?
Zurich North America has a 2.2 star rating with 127 reviews.
When is Zurich North America open?
Zurich North America is closed now. It will open tomorrow at 9:00 a.m.
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