Zurich North America

arnold p 

on BBB

4 years ago

Trying to settle a claim with this organization has been a nightmare. Everyone gives you a different answer. The left hand doesn't communicate with the right hand and they talk from both sides of their mouth. The are duplicitous in their answers, tell you one thing and then deny it. The service reps that I have worked with are combative and hostile and should certainly not be interacting with customers. After accepting my claim, issuing a claim number, upon my following up, they said that my policy was cancelled, 2 weeks bef... read more

RF 

on BBB

4 years ago

Zurich is deceitful and a fraud, avoid if possible. We had a ******* clear claim on a *************** Contract - like ******* clear - and they denied it. Vehicle with 11K under the Contract had a water pump fail. Despite even the vehicle manufacturer themselves listing "water pump and housing" as part of the powertrain, Zurich's reply was we have powertrain coverage ... but the water pump is not part of the powertrain coverage ... ... what??? EVEN WORSE, it is documented in black-and-white in our Contract with Zurich under o... read more

HJ 

on BBB

4 years ago

Very upsetting customer service call with **********************. We just moved to a home in the ************ The internet installer made an accidental hole in the ceiling. Zurich is handling the claim. Maybe their **** ***** was having an off day or maybe he thinks it is okay to be impatient, belittling, and dismissive. I did wonder if me being female made it easier for him to speak in a hostile way to me. If I had a male name and a deep voice would he have been less overbearing? I wish it was a recorded line so his managem... read more

Samantha S 

on BBB

4 years ago

In October of 2016 we bought a 2014 Sorento still under factory warranty. The dealership added the pre-owned certification, we paid almost $2500 for an additional warranty through and $900 for gap insurance through Zurich. We already had gap through USAA, but the ************ raved about how good they were and we like to be covered so we got it! We contacted the dealership and Zurich several times about a few problems that we noticed BEFORE it even went out of factory warranty! Fast forward 2 years and the engine seized up o... read more

Robert G 

on BBB

4 years ago

Purchased a new ***** CX-30 with Zurich Shield on March 16, 2021. When the vehicle went back for ***** mile service I noticed several discolored spots on the front passanger-side door. Something had penetrated and discolored the Zurich Shield and damaged the paint. The worst damage was the cloudy discoloration of the Zurich Shield.Should be easy and not very expensive to repair and certainly should be covered by the Zurich Shield warranty. Filed a claim online and never received any communication from Zurich. The claim was m... read more

James M 

on BBB

4 years ago

Purchased a $2000 service contract on a 2011 Regal CXL and was told that the **** was not covered under the Policy.But the part was not listed in the "What is Not Covered" section of the Policy.I was told because it was not in the "Covered" Section of the ******** which we did not receive at the time of purchase.NEVER ******** A "CAR" WARRANTY FROM **** COMPANY.PUT *** ***** IN *** **** AND **** TIL SOMETHING GOES WRONG. Then pay out of pocket.Very Dissatisfied with myself for letting my son purchase this policy and the ****... read more

Tierra T 

on BBB

4 years ago

This is the absolute worst company to deal with, my car was hit by their insurer and I have had the hardest time dealing with them then to top it off the stopped paying for a rental before my vehicle was even ready! If you have to deal with them use a lawyer. I should have gotten one when it too their agent ***** ***** forever just to start my claim. Also management is a joke they never reach out to you. If I could go back in time Im sure this process would have been a lot more professional and timely! 

Tamerial F 

on BBB

4 years ago

I am dealing with Zurich through an injury claim. Their customer blatantly ran the red light at an intersection and plowed into me and my 7 year old daughter, which resulted in my brand new vehicle being totaled. I have wrapped up treatment and looking for the next steps to complete. I've reached out to claim specialists several times (telephone call and emails) within the last week and she hasn't even responded back to me to eve let me know that she acknowledged me. I called the claim specialist department, no luck. I guess... read more

Mrs. M 

on BBB

4 years ago

On 6/11/21, I took my car to get an oil change before a trip to *******. My last oil change was on 4/21/21, but knowing the long trip ahead, I wanted the fluids freshened up. The service tech told me that I would not be traveling as my transmission was broken and needed to be replaced. Luckily, I had purchased and extended warranty from Zurich NA. I was given a rental car for 10 days and was told the transmission would arrive in 6/19/21 On 6/21/21, I called the dealership to get an update and was told the transmission never ... read more