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ZipRecruiter
- Technology
- Santa Monica, CA
About this business
Location details
604 Arizona Avenue, Santa Monica, CA, 90401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 8:00 p.m. | |
| Tue | 5:00 a.m. to 8:00 p.m. | |
| Wed | 5:00 a.m. to 8:00 p.m. | |
| Thu | 5:00 a.m. to 8:00 p.m. | |
| Fri | 5:00 a.m. to 8:00 p.m. | |
| Sat | 5:00 a.m. to 8:00 p.m. | |
| Sun | 5:00 a.m. to 8:00 p.m. |
I think this company is horrible. All the communication I had trying to find information out about my account was through chat. All three reps where rude, sarcastic and of no help. I was charged $544 for 2 weeks and 4 days was based off of a free trial. I then canceled due to lack of candidate's. I have it in writing that I would no longer accrued any charges and the $544 was all I owed. The $544 was from the 4th of March to the 15th. Then on the 18th they charged me $240. I reached out multiple times and was told no supervi... read more
Business response:
Hello Kirsten, Thank you for sharing your feedback with us via the Better Business Bureau. We apologize for any inconvenience, however, we're unable to extend any further refunds as the service was fully utilized. If you have any additional questions or concerns, please don't hesitate to contact our team directly. We're available 24/7 for your convenience and ease. We wish you the best of luck with your future hiring endeavors! Kind Regards, Customer Experience ZipRecruiter
Same as everyone else, they charged me $500 bucks per month for 3 months even though I cancelled the listing. No email notifying me of upcoming charges, no invoice mailed, nothing. Even when I finally got it stopped, they still tried to charge me. It seems they have a business model in place to actually make it easy for them to rip people off. Just very bad customer service, with no regard for the future.
Put one ad on for a month, I boosted it. The explanation of how they charge is very misleading and not like indeed, where they charged me per application. I just got a charger for over $*** for 1 month and got 1 candidate! One candidate that wasn't even fully qualified for the job! I'm a small business trying to get started and that is a excessive charge! ****** I got 7 candidates in 2 months and charges under $***. Don't sign up!!!
Zip recruiter charged my agency over $1,200 to post 7 jobs and promised that it would include targeted recruitment. We ended up getting only 3 candidates - all either unqualified or not living in our location. When I contacted our assigned recruiter, he said that was the package we ordered, it was the next level up that would give us "targeted recruitment". What a waste of $1,200. Do not list with them, they are rude, deceptive, and do not deliver what they promise.
Ziprecruiter's service was a complete waste of my money. Return on investment was zero. Had I not called and complained after the first 30 days I would of spent nearly $1200-$1300 on a job posting that yielded ZERO results. When I invest $1200 to attract employees and it doesn't generate any positive leads I am very frustrated to say the least. I think being a business you can understand. In addition I think your website terms are misleading because I was never under the impression that is cost $16 per day to post a job. May... read more
Business response:
Hello Gie, Thank you for contacting ZipRecruiter via the Better Business Bureau. We're very sorry to hear that you did not receive the job-posting results you were expecting. Please don't hesitate to contact us directly should you ever require assistance again. Kindly, Customer Experience ZipRecruiter
ZipRecruiter is nothing more than a marketing scheme. The only candidates provided either, did not meet the job requirements or never responded to any follow-up messages, they probably didn't exist. For the price, I had high expectations with ZERO results. First, they wanted to charge me per candidate with an outrageous price like $2100 for one month. Then the next day after thinking it over we decided to give it a shot only with less candidates to lower the cost. Thats when the red flags began to show up, now all of the sud... read more
Misleading Charges Tried the free 7 days trial for hiring a new employee, received some candidate information that were not suitable for the position. One day before the end of free trial period went on the website and cancelled my subscription by clicking on "Cancel Subscription". My credit card was charged $512.00, and still being charged up to today. I contacted zipRecuiter via live chat and I was told that action does not stop the charges. The only way the charges would have been stopped was if I would cancel the job in ... read more
BEWARE...these people are scaming small companies like mine. When you go to their site to place an ad somehow you're duped into a reoccuring billing. I just spoke to a rude customer service **** and demanded they return 3 months of $299.00 billing from our account. We did not use ZIP Recuiter because they are too expensive...so I NEVER would have signed on to a reoccuring billing. Justin, the rude customer service person was telling me I was out of luck because I didn't cancel the service. I told him I would get our refund t... read more
I signed up with Zip Recruiter thinking that I would get quality service and responses but that wasn't the case. Their billing is not clearly listed and very misleading. I had them for less than 20 days and was charged over $500. Not sure why I was charged for a service that was barely used and no results. I tried contacting them, but no luck. They are quick to harass you with phone calls and emails for commission based purposes, but not quick to resolve any billing issues. Will never use them again and definitely won't reco... read more
Frequently asked questions about ZipRecruiter
How is ZipRecruiter rated?
ZipRecruiter has a 3.2 star rating with 942 reviews.
When is ZipRecruiter open?
ZipRecruiter is closed now. It will open at 5:00 a.m.
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