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ZipRecruiter
- Technology
- Santa Monica, CA
About this business
Location details
604 Arizona Avenue, Santa Monica, CA, 90401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 8:00 p.m. | |
| Tue | 5:00 a.m. to 8:00 p.m. | |
| Wed | 5:00 a.m. to 8:00 p.m. | |
| Thu | 5:00 a.m. to 8:00 p.m. | |
| Fri | 5:00 a.m. to 8:00 p.m. | |
| Sat | 5:00 a.m. to 8:00 p.m. | |
| Sun | 5:00 a.m. to 8:00 p.m. |
Ziprecruiter has a contract for any business they categorize as a direct sales startup business called their ICD contract. You register at www.ziprecruiter.com/icd. Ziprecruiter takes the monthly fee of $585 before verifying the business is of their standards. After they take payment, they wait for the customer to list jobs, wait anywhere from 24 hours to 2 weeks, and will disable the account without refund and without definitive explanation. They have put a disclaimer in their terms and conditions to try to prevent business... read more
Business response:
Hello Sasha, Thank you so much for taking the time to share your feedback. We welcome you to contact our dedicated Trust and Safety team directly at **************@ziprecruiter.com for more information about our Terms of Use, job posting guidelines, and refund policy. As always, we wish you the very best of luck with your future hiring endeavors! Kindly, Customer Experience ZipRecruiter
Horrible experience with them. They charged me over $600 without telling me. They automatically rolled me into a $16.00 a day program with no notification or anything. When I called to challenge it they said that what it was. How can a company that is helping struggling business during covid take advantage of people in such a way. It is horrible and they basically said, to bad so sad. Such sad and horrible behavior to take advantage of people with no communication.
Business response:
Hello Jenny, Thank you for taking the time to share your ZipRecruiter experience with us here via the Better Business Bureau. We would be happy to assist you and provide further insight. All accounts begin with a 4-day free trial. After that, you are automatically enrolled in the paid version of the subscription you have chosen. All users must review and accept their own job-posting plans, along with our Terms of Use, prior to proceeding. Users will be charged to the card on file that they have entered if they choose ... read more
Terrible customer service. I was posting a job and put in all of the information and free text needed. Hit the green post and save button but am redirected to the "must pay us first" section. So I buy 3 slots for one month at $649.00 per month. it takes my CC information and payment. but when I go to post the job I had written out, voila! nothing was saved. Called their lackadaisical customer service people who had no interest in helping me. The best help I best help I got was "Yeah, if its not in the draft, it's gone." So I... read more
Business response:
Hello Patrick, Thank you for taking the time to share your feedback. We're very sorry to hear that you were unable to save your drafted job before posting. Our system may time out after an extended period of time. We do generally recommend saving your job as a draft if you're crafting your job description on the website. You may also choose to create your job description on an external platform such as a Word document or Google document, then paste the information to the site to post. We hope you'll give us a chance again... read more
As a Veteran and small business owner I used ZipRecruiter to find job applicants for my restaurant. Their online platform does not show how much of my budget was spent and they charge on a daily basis which adds up quickly. Their customer service representative agreed with my frustration but said I have to "mentally keep a record of my budget" and check my credit card statement for charges. I was then blindsided by a $500+ charge This is not a transparent and friendly B2B transaction. It seems to be so misleading that it sme... read more
Business response:
Hello Kevin, Thank you so much for sharing your feedback today. We're very sorry to hear of any less than exceptional experience while utilizing ZipRecruiter to post your job. We are transparent and up-front about the pricing structure of our subscription plans. Additionally, all users must agree to our Terms of Use along with their chosen plan before proceeding with service. We would be more than happy to review your account further and see how we may be able to assist. Please contact our customer care team directly at X... read more
They are incredibly unethical and morally corrupt. They are only out for money and do not care about anything else.
Business response:
Hello Taylor, Thank you for contacting ZipRecruiter. We're very sorry to receive this review, and our team would be happy to further clarify anything that may not be clear about our job-posting service. We invite you to reach out to us directly at *******@ziprecruiter.com with the subject line, "Attn Customer Experience - BBB." We look forward to hearing from you! Kindly, Customer Experience ZipRecruiter
Said it was 16.00 a day to start an add to look for employees. My job advertisement was up a total of 9 days which is 144.XX X-XX-XX closed on 6-2-21 claimed I opened the Add fir 19 days and charged me for it. When supposed people applied they didn't have the experience I was looking for and I would say 90% of the phone numbers were bad or they just didn't pick up. They robbed me of almost 300.00. No sign of employment.
Business response:
Hello James, Thank you for taking the time to share your ZipRecruiter experience with us via the Better Business Bureau. We would be more than happy to review your account details to further advise and assist. Please feel welcome to email our team at *******@ziprecruiter.com with the subject line, "Attn Customer Experience." Thank you, and we wish you the best of luck with your future hiring endeavors. Kindly, TC Customer Experience ZipRecruiter
Ziprecruiter STOLE my money and claimed I was another company without ANY proof I would NOT recommend if you are a smaller business trying to hire right now. Use indeed - at least their customer service will actually help you and ask for business verification. I am a brand new business that just posted ads a week ago and signed up and paid $1400 YESTERDAY only to have my account falsely connected to other companies and terminated. Ziprecruiter would not tell me any information - so for all I know they are just letting the co... read more
Business response:
Hi Jessica, Thank you for sharing your ZipRecruiter feedback via the Better Business Bureau. We're very sorry to hear of any less than exceptional experience while utilizing our service to post jobs. Without more information, we would not be able to fully assist or explain what may have occurred. We welcome and encourage you to contact our dedicated customer care team at any time with questions, concerns, or to receive insight into the cancelation you're referring to. Our team is here 24/7 for our valued customers. We... read more
Bogus website with fake jobs, the subject line of emails with job leads is totally misleading and your personal information is not safe. A number of the jobs I'm referred to via email are for businesses that either don't exist, have no online presence or no record of existing. They also have nothing to do with my profession/experience. The subject line of the email will say "sports information candidates needed in Detroit" then it lists 25 jobs in the email. Guess which job title doesn't exist in those jobs.....Sport... read more
Business response:
Hello Troy, Thank you for taking the time to share your ZipRecruiter review via the Better Business Bureau. We're very sorry to hear of any less than exceptional experience while utilizing our platform. Our team would be more than happy to assist you with your concerns regarding your job search. Please email us directly at *******@ziprecruiter.com with the subject line, "Attn Customer Experience." We can walk you through enhancing your job alerts and suggestions, along with what to do when you come across any suspicio... read more
Ziprecruiter is a PREDATORY Service that lies and charges an absorbent amount of money. I used the service only a short time and had to cancel because not a single one of the applicants I reached out responded. They should be punished for all the deception and scams they have done. Just read all the other reviews. Do not fall for their predatory services. Steer Clear!
Business response:
Hello Abygail, Thank you for sharing your feedback. We're sorry to hear of any less than exceptional experience while using our service. ZipRecruiter is a paid service to post jobs and collect applications. Each plan is chosen by the customer - and each user must agree to their plan and pricing details along with our Terms of Use before proceeding. We'd be more than happy to review your account further and provide a detailed pricing breakdown for further understanding. Please feel welcome to contact our customer care team... read more
Frequently asked questions about ZipRecruiter
How is ZipRecruiter rated?
ZipRecruiter has a 3.2 star rating with 942 reviews.
When is ZipRecruiter open?
ZipRecruiter is closed now. It will open at 5:00 a.m.
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