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ZipRecruiter
- Technology
- Santa Monica, CA
About this business
Location details
604 Arizona Avenue, Santa Monica, CA, 90401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 8:00 p.m. | |
| Tue | 5:00 a.m. to 8:00 p.m. | |
| Wed | 5:00 a.m. to 8:00 p.m. | |
| Thu | 5:00 a.m. to 8:00 p.m. | |
| Fri | 5:00 a.m. to 8:00 p.m. | |
| Sat | 5:00 a.m. to 8:00 p.m. | |
| Sun | 5:00 a.m. to 8:00 p.m. |
I have been dooped!! This company has left us in a major bind with the impact COVID and our need to find qualified people. They have taken advantage by their scheming fine print and unethical customer service techniques. I should have done more research as I can see it s very apparent that Ziprecruiter is a very unethical company on numerous platforms and reviews. Every person I spoke or chatted with was difficult and extremely unhelpful. I received several very large charges after having cancelled my free trial. I was promi... read more
I am FURIOUS! HUGE REGRETS signing up with ZipRecruiter! NO QUALITY CANDIDATES like they advertise. I was charged $600 and received only one candidate with relevant work experience for my job posting that was active for 1 month. All the other candidates that applied seemed to be fake with incomplete profiles, no relevant work experience, no resumes attached, no contact information, etc. I really wish I came here and read all the 1 star reviews before signing up with ZipRecruiter. $600 for nothing. Such a scam!
Business response:
Hello Dana, Thank you for taking the time to share your feedback via the Better Business Bureau. We're very sorry to hear that the ZipRecruiter platform did not work out for you this time around. Our team would be more than happy to review your account details further! Please feel welcome to email our dedicated customer care team available 24/7 at *******@ziprecruiter.com. As always, we wish you the very best of luck with your future hiring endeavors. Kindly, The Customer Experience Team ZipRecruiter
I received 7 responses to our ad and 6 of them their contact info was invalid. I was charged $504.00 for this. I never received an invoice either. I would think it be customary to receive and invoice prior to being charged. I found this to be very deceptive.
I originally signed up for a 4 day trial and cancelled online before the 4th day and was charged $540 for a 40 day service that I necker signed up for. Be careful they make it easy to sign up for a free trial period and then very difficult to cancel tried a few times never received a cancellation notice or any other message and they refused to refund me or give me credit towards future service, if you need to hire someone use the other apps such as INDEED.
I was billed over $500 for 1 months worth of recruiting, I will take partial responsibility for signing up for a trial membership and not cancelling after trial. However, in 30 days, I only had one candidate, who was not even in the same career field as my job post. Their response was that I did not reach out to have them help me with my ad. They were only will to either give me full refund to keep my current ad posting and make some changes which I was still going to have to monitor daily, or 50% refund of original bill. Bu... read more
I want to warn job seekers that have joined Ziprecruiter past or present. The other day I reopened my account (have not used since 2015) Yesterday , I updated my information, uploaded my resume and my skills, ect. Saved everything and applied to roughly 5 opportunities for employment. I checked my account this morning for any updates and responses from possible employers. I noticed that EVERYTHING I just updated, added was removed and some skills that I don't have was added. My resume from 2015 was APPLIED to those jobs!! I'... read more
Business response:
Hello Hester, Thank you for sharing your feedback. We're very sorry to hear about this experience. We do recommend ensuring that your profile information and resume are fully updated prior to applying for jobs, especially if you have not utilized your job seeker account in some time. You do have the option to replace the resume you used for your previously applied jobs, which will notify the employer accordingly. If you need any further assistance with this, our dedicated customer care team can be reached via email at ***... read more
Frustrated beyond belief! I was told we would get qualified applicants for our job posting only to be called a few days later, after the free 3 days, and told only the worst applicants will be contacting us. Unless we spend an additional $500-$1000 more. They have already charged my card and on google have all A+ ratings which doesn't make sense being that there are so many frustrated clients on here. Do NOT USE ZIP RECRUITERS! Such a SCAM
Business response:
Hello Mary, Thank you for sharing your feedback. We're very sorry to hear that you did not have the best experience while posting jobs with us. ZipRecruiter's dedicated customer care team is available 24/7 - and we encourage you to contact us directly so our team can review your jobs and help you with our candidate screening tools. While we cannot stop anyone from applying for a job they may be interested in, our goal is to help you find the most qualified candidates. Please feel welcome to contact us directly at any ... read more
Ziprecruiter called and offered great initial service, but I was deceived and wasted $500 for **** service. I bought the deal, then the next day got a call from them saying I'd need to spend thousands to get good results. My $500 got me 1 applicant who never even responded back to an interview offer.
Business response:
Hi Justin, Thank you for sharing your ZipRecruiter experience. We're sorry to hear of any trouble and we would most certainly like to look into this further and review your account. Please contact our customer care team directly at X XXX-XXX-XXXX. Kind Regards, Customer Experience ZipRecruiter
I just recently graduated with my JD. In total my work experience includes 34 years of technical, management, and legal skills. After I spent a few hours on ZipRecruiter website updating my resume, I started receiving texts from lawn mower companies wanting help. Really!!! if you are a business looking to hire qualified candidates I would spend your money elsewhere. If you are seeking employment in a field that represents your abilities stay away from this company. There is obviously something seriously wrong with their A... read more
Business response:
Hello Hamid, Thank you for taking the time to share your feedback. We're very sorry to hear that you did not have a great experience while job searching with us. We would be more than happy to assist you further, should you wish to search and apply on our site again in the future. Please feel welcome to contact our dedicated customer care team directly at *******@ziprecruiter.com. We wish you the best of luck with your job search. Kindly, Customer Experience ZipRecruiter
Frequently asked questions about ZipRecruiter
How is ZipRecruiter rated?
ZipRecruiter has a 3.2 star rating with 942 reviews.
When is ZipRecruiter open?
ZipRecruiter is closed now. It will open at 5:00 a.m.
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