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604 Arizona Avenue, Santa Monica, CA, 90401, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 5:00 a.m. to 8:00 p.m. | |
Tue | 5:00 a.m. to 8:00 p.m. | |
Wed | 5:00 a.m. to 8:00 p.m. | |
Thu | 5:00 a.m. to 8:00 p.m. | |
Fri | 5:00 a.m. to 8:00 p.m. | |
Sat | 5:00 a.m. to 8:00 p.m. | |
Sun | 5:00 a.m. to 8:00 p.m. |
Do not use ZipRecruiter by any means! I needed to hire a Registered Hygienist rapidly because my current employee had a death in her family and she had to tend to her mother who is blind. I recently reopened my practice after being shut down for 3 months due to COVID-19. They signed me up for this "special" program to hire a hygienist and I only received 2 applicants who are unlicensed to practice Dental Hygiene. Where are your filters? I might as well place an ad for driving deliveries and have applicants who do not have a ... read more
Business response:
Hi Anthony, Thank you for sharing your feedback with us. We would be happy to look into these matters further, should we have the chance to assist you again in the future. Please feel welcome to email us directly at *******@ziprecruiter.com with the subject line, "Attn Customer Experience." Best, TC Customer Experience ZipRecruiter
On several occasions when attempting to review or apply for job listings posted by Ziprecruiter, a message appears asking what email address should the Hiring Manager use. When my emails address is entered, another message appears that states Ziprecruiter already has my email address and they will send a verifying message. But, no such message is ever received.
Business response:
Hello Michael, Thank you for taking the time to contact us. First and foremost, you always want to ensure that you are signed in to your ZipRecrutier job seeker account prior to applying for a job, to avoid the email verification process. We understand you aren't receiving this email needed to get signed in and complete the application. This generally means there is an email block that we need to get cleared up. Please contact our team directly at *******@ziprecruiter.com via email so we can get this taken care of for you... read more
Our company had same experience as morgan b. Hidden fees, tried to recharge credit card, lied about job seekers. We got absolutely no response from these hundreds they claimed had "just signed up in our area." We live in Massachusetts with strict laws. I am contacting the AG's office today. Their service is a major scam.
Business response:
Hi Julia, Thank you for taking the time to leave your review. We're sorry to hear of any less than exceptional experience while using ZipRecruiter for your hiring needs. We can assure you that we do not have any hidden fees or illegitimate practices. All users select their own job posting plans and must agree to their subscription along with our Terms of Use before being able to use our services. All of the plan specifics are listed in your account under "Subscription Overview." We also have 24/7 live support from our ded... read more
Does not provide qualified candidates, and is a scam. Will keep your account active and charge you and arm and a leg for no service. Hidden fees!
Business response:
Hi Morgan, Thank you for your review. We're very sorry you feel this way about ZipRecruiter. We can assure you there are no hidden fees for job posting services. We have monthly or daily subscriptions that are thoroughly explained before signing up and are chosen by the user. You may cancel at any time by simply contacting us (we're available 24/7) or closing your jobs, depending on the type of plan you chose. If you ever need to post jobs again in the future, we welcome you to contact us directly so we can assist you in ... read more
I am FURIOUS! Upon reviewing the information in my online application profile I discovered that several major pieces of information are entirely wrong. concerning is the fact I am listed e a convicted felon!!! I wonder why I don't get contacted by the companies I apply to???!!! I have left an email with customer support and one on the bot service, response was. " Thank you...blah blah..'. This is character defamation and I demand the error be corrected snd each job I applied for be notified of the error. I have of course tur... read more
Business response:
Hello Felice, Thank you for writing us. We at ZipRecruiter take no part in the formation of your job seeker profile, and we can assure you that we do not modify any of the information that you have included. We do not ask about felony information - and anything you've included in your profile has been added from either your resume upload, or manually by you as the user. We have reviewed your job seeker profile with us based on your email address, and we are not seeing what you're referring to. When you have a moment, ... read more
Zip Recruiter is dishonest in using the word FREE for businesses to post a job. Read the fine print closely! There is a trial period and they will charge your card with no notification after an entire month at so many dollars/day (to the time of nearly $500 a month later). Their top competitor very honestly says "free for 3 days" in the same size font so you are aware you'll be charged. When we called and pointed out to them that we haven't even logged since several days after posting the ad and offering to pay a fair amount... read more
Business response:
Hello Marylynn, Thank you for providing your review. We're very sorry to hear of any less than exceptional experience with the ZipRecruiter platform. We do ensure to provide full transparency about our 4-day free trial and the monthly or daily subscriptions that follow. All of this information must be read and agreed to prior to beginning the free trial and posting a job with us. We're sorry if there was any misunderstanding, however, your subscription details are selected by you as the customer - and they are thoroug... read more
Atrocious experience with this terrible software. 1. Their login system is terrible and not user friendly in the slightest, each time I tried to log in it failed to recognize the same device and would deny the "CORRECT" password *** send an email separately to allow login. Terrible process. 2. Their algorithm is awful. At best, their suggestions barely matched parameters and at worst failed to meet them at all. 3. Their applicant emails fail to provide any quality info at a glance and force you to log in which is wh... read more
Business response:
Hello Christopher, We're very sorry to hear that ZipRecruiter did not work out for you or meet your hiring needs. If at any time you were receiving low candidate traffic or having log-in troubles, our team would have been happy to assist. We provide friendly support 24/7 to ensure the success of our users. While we did issue you a credit for future use, we very much hope you'll give us a try again in the future. If interested, please give us a call directly so we can be sure you get the best and most out of your time,... read more
I am a senor electronics technician specializing in repair of hi end test equipment , developing test procedures, and training less experienced technicians. They keep sending me jobs for doing assembly. It would be like expecting a doctor to take a job as medical assistant,not to be confused with physician assistants. They take vital signs and a medical history, and have little or no special training. I have made several attempts to correct the situation but to no avail.
Business response:
Hi Harvey, Thank you for taking the time to review our service. At ZipRecruiter, we do aim to provide the most relevant job alerts and suggestions for our users. We understand that they may not always be a perfect match, as this is done by an algorithm. Your alerts are curated based on profile activity, your resume/profile, and your selected keyword preferences. Our system is working to send you the most accurate and closest match to your industry of choice based on the jobs we have on our site. You may modify the keyword... read more
We are a plumbing company and had a specific need for a plumber with minimum of 3 years experience. We agreed to a trial subscription and notified zip recruiter we were not satisfied with their service. Zip recruiter sent us random job seekers with ZERO experience in plumbing. We thought our trial period had ended and did not have to pay them any money due to our dissatisfaction. We found an employee through a more reputable agency. Zip recruiter charged my account $559 for nothing! I am livid. We are a small mom and pop bus... read more
Business response:
Hello Therese, Thank you for taking the time to write your review. We're sorry to hear of any less than exceptional experience while using ZipRecruiter. Our team would be happy to assist you and provide more information on our services and your account. When you signed up, you chose our usage pricing plan. This means you are only billed for the number of jobs you decide to post, per day. Whenever you decide to close your jobs, your invoice will generate for the amount of time you used. This information is thoroughly l... read more
ZipRecruiter has a 3.3 star rating with 866 reviews.
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