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ZipRecruiter
- Technology
- Santa Monica, CA
About this business
Location details
604 Arizona Avenue, Santa Monica, CA, 90401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 8:00 p.m. | |
| Tue | 5:00 a.m. to 8:00 p.m. | |
| Wed | 5:00 a.m. to 8:00 p.m. | |
| Thu | 5:00 a.m. to 8:00 p.m. | |
| Fri | 5:00 a.m. to 8:00 p.m. | |
| Sat | 5:00 a.m. to 8:00 p.m. | |
| Sun | 5:00 a.m. to 8:00 p.m. |
This company is horrible. They have under lying fees that aren't told up front. I placed 4 job ads and never received a qualified person that I could hire or interview. They kept charging our credit. Called to talk to them about it and they wouldn't help us. Their service is horrible. They will not stand behind anything.
Employees can't even write a review about their employers on this recruiting website. Hiding this information creates an uninformed hiring process which benefits the employer. Clearly these employee experiences are being suppressed so businesses can find more workers.
Business response:
Hello Kayla, Thank you for taking the time to provide your feedback regarding the ZipRecruiter website. We're sorry that this feature is not offered, however, we do not advertise that we provide employer/company reviews. We like to ensure to deliver as much transparency with our services as possible! ZipRecruiter is a user-friendly job board platform for our job seekers to upload their professional resume, create a profile, and search/apply for employment quickly and easily. We keep our users updated with their applicatio... read more
Do not use this company. Please read the 88 1-star reviews. I have a small business and needed a part time helper. I put an ad on Ziprecruiter with the 4-day Free trial. I had no intentions of paying $25/day for this position and I knew that I would be charged if I did not cancel after the Free trial. I posted the ad on 08/20/20 and I did not receive any calls to fil the position and on 08/23/20, I went back to my account and cancelled the ad. I did not receive any communication from Ziprecruiter confirming the cancellation.... read more
Business response:
Hello David, Thank you so much for taking the time to provide your review with us via the Better Business Bureau. We very much appreciate your feedback and business. As stated in your review, all accounts begin with a 4-day free trial and you do agree that if it is not canceled successfully, your account will move to the paid subscription version you selected upon registration. An email confirmation of the account cancellations is automatically sent as soon as you cancel. The exact date and time your free trial expire... read more
We own a small landscape company. We were charged over $500 and didn't receive one lead per email for the month of August. I called to figure out what happened and They told me it was my fault and refused to refund anything. Talked to the supervisor and he said "my account is not eligible got a refund". I took a screen shot of my email both the invoice and deleted to show them I wasn't pulling one and they still wouldn't refund anything. They wouldn't even tell me what they were charging me for! They never sent any leads, no... read more
Business response:
Hi Wesley, Thank you for taking the time to leave your review with us. All ZipRecruiter plans are selected by the user, and each user must agree to our Terms of Use and their subscription details prior to posting their job. We're sorry if there was any misunderstanding with setting up your account. We have dedicated support available 24/7 to assist you at any time. We are unable to locate your account under the email address you have provided, unfortunately. We'd be happy to look into your account further and see what hap... read more
We cancelled in 5 days then I get a charge for $504 on my AMX I dispute the charge and blocked then blocked ZipRecruiter from charging anymore. Then I get a bill for $312 jus proves even after you call them up and shut them down on a credit card block the account dispute it they still keep running the up charges . Massive bad reviews of the same thing completely ripping people off . I'll contact the ziprecruiter's numbers of times they could care less about the situation they've done nothing to resolve it
Business response:
Hello Michael, Thanks so much for the review. We're sorry to hear of any less than exceptional experience while using ZipRecruiter to post jobs. We can assure you that so long as your subscription is canceled successfully, the system will not bill you any further. It sounds like you may have had your job posted which is why you were charged again. Without reviewing your account in full, we can't provide specifics regarding exactly what occurred. We would be more than happy to look into your account details further to prov... read more
Do not use ZipRecruiter by any means! I needed to hire a Registered Hygienist rapidly because my current employee had a death in her family and she had to tend to her mother who is blind. I recently reopened my practice after being shut down for 3 months due to COVID-19. They signed me up for this "special" program to hire a hygienist and I only received 2 applicants who are unlicensed to practice Dental Hygiene. Where are your filters? I might as well place an ad for driving deliveries and have applicants who do not have a ... read more
Business response:
Hi Anthony, Thank you for sharing your feedback with us. We would be happy to look into these matters further, should we have the chance to assist you again in the future. Please feel welcome to email us directly at *******@ziprecruiter.com with the subject line, "Attn Customer Experience." Best, TC Customer Experience ZipRecruiter
On several occasions when attempting to review or apply for job listings posted by Ziprecruiter, a message appears asking what email address should the Hiring Manager use. When my emails address is entered, another message appears that states Ziprecruiter already has my email address and they will send a verifying message. But, no such message is ever received.
Business response:
Hello Michael, Thank you for taking the time to contact us. First and foremost, you always want to ensure that you are signed in to your ZipRecrutier job seeker account prior to applying for a job, to avoid the email verification process. We understand you aren't receiving this email needed to get signed in and complete the application. This generally means there is an email block that we need to get cleared up. Please contact our team directly at *******@ziprecruiter.com via email so we can get this taken care of for you... read more
Our company had same experience as morgan b. Hidden fees, tried to recharge credit card, lied about job seekers. We got absolutely no response from these hundreds they claimed had "just signed up in our area." We live in Massachusetts with strict laws. I am contacting the AG's office today. Their service is a major scam.
Business response:
Hi Julia, Thank you for taking the time to leave your review. We're sorry to hear of any less than exceptional experience while using ZipRecruiter for your hiring needs. We can assure you that we do not have any hidden fees or illegitimate practices. All users select their own job posting plans and must agree to their subscription along with our Terms of Use before being able to use our services. All of the plan specifics are listed in your account under "Subscription Overview." We also have 24/7 live support from our ded... read more
Does not provide qualified candidates, and is a scam. Will keep your account active and charge you and arm and a leg for no service. Hidden fees!
Business response:
Hi Morgan, Thank you for your review. We're very sorry you feel this way about ZipRecruiter. We can assure you there are no hidden fees for job posting services. We have monthly or daily subscriptions that are thoroughly explained before signing up and are chosen by the user. You may cancel at any time by simply contacting us (we're available 24/7) or closing your jobs, depending on the type of plan you chose. If you ever need to post jobs again in the future, we welcome you to contact us directly so we can assist you in ... read more
Frequently asked questions about ZipRecruiter
How is ZipRecruiter rated?
ZipRecruiter has a 3.2 star rating with 942 reviews.
When is ZipRecruiter open?
ZipRecruiter is closed now. It will open at 5:00 a.m.
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