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ZipRecruiter
- Technology
- Santa Monica, CA
About this business
Location details
604 Arizona Avenue, Santa Monica, CA, 90401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 8:00 p.m. | |
| Tue | 5:00 a.m. to 8:00 p.m. | |
| Wed | 5:00 a.m. to 8:00 p.m. | |
| Thu | 5:00 a.m. to 8:00 p.m. | |
| Fri | 5:00 a.m. to 8:00 p.m. | |
| Sat | 5:00 a.m. to 8:00 p.m. | |
| Sun | 5:00 a.m. to 8:00 p.m. |
Do not get hooked by their fraudulent scam of "free" job posting.. by the time you get the first statement you will be paying over $600 or $16 a day.. no communications, I was not aware of any candidates applying for a job, lucky me I checked my charges. I feel that ZipRecruiter mislead me into a trap and I am not the only one.
I'd seen ZipRecruiter's advertising before, so I thought I would give them a try in looking for a new employee. I'm a small business owner and the $16/ day fee seemed steep for posting the job, but they offered a free trial so I felt secure moving forward. I thought the free trial was for 2 weeks, but it turned out to only be for 4 days- not a meaningful amount of time. People applied through the platform, but never responded to my messages or requests for interviews. I kept the post open hoping for responses that never came... read more
We "cancelled" the service in June and again in August, still getting charged. Each time the website gave the impression that we had in fact cancelled.
Business response:
Hello Crystal, Thanks for reaching out to us via the Better Business Bureau. We would be more than happy to review your account and make sure that it is indeed canceled successfully. We offer 24/7 dedicated customer service - so you may call us, chat with us on the website, or email us at any time. We look forward to hearing from you and reviewing your account details further! Kindly, TC Customer Experience ZipRecruiter
Do not use this company they will double charge you for awful results. This place only cares about stealing your money nothing else! Fraud Fraud Fraud! Stay away from employee Chad Koba this guy is nothing but a hustler
Business response:
Hello Tom, Thank you for sharing your feedback with us. We're sorry to hear of any less than exceptional experience while using ZipRecruiter for your hiring journey. As you mentioned being double charged, we'd certainly like to look into your account further to ensure mistakes weren't made on our end. Our dedicated customer care team is available 24/7 and they'd be more than happy to review your subscription and go over anything that you may be unsure of. Please reach out to us directly at any time. We wish you the... read more
I wish there was a zero star option! I should have come on here first. wow 1.09 rating great job! These guys set the website up so you think that you cancel the subscription but low and behold you do not. Until you find the hidden link like its Zelda or something. I tried 5x to cancel and kept getting notices. The candidates seemed like fake people hired from India or something not one had the right credentials and not one actually called me. Total scam when the charge for a subscription after the fact. Dishonest and worthle... read more
Business response:
Hi Dean, Thank you for sharing your feedback. We're sorry to hear of any less than exceptional experience when utilizing our service. All of our terms and conditions along with your subscription overview are provided to you and listed on the website at all times. Depending on which type of plan you have, all you have to do to cancel is either close your job or contact us to turn off your monthly auto-renewal. This information is listed in your account, and our customer care team is available 24/7 for your convenience and ... read more
I work for a staffing company and have used Ziprecruiter for 5 years. They used to be great. But the last 2 years have been anything but. Last year I had 50 job openings posted and in 5 days got over 350 applicants. In a middle of a pandemic! The same jobs posted for the same time period this year and I have 37 applicants. 1/10th of what they did last year. 18 of the ads have been viewed by no one! Last year I was paying $1400/month for the ads this year they want $3000. They recommended opening a new account. Did that paid ... read more
Business response:
Hi Tyler, Thank you so much for sharing your valuable feedback. We're so sorry to hear that the platform has not been working out for your hiring needs this time around. Our team would be more than happy to review your account in full and see how we can help you out! Please feel welcome to contact us directly at any time - we're available 24/7 for your convenience and ease. We appreciate your business and we hope to continue to serve you for many years to come! Kindly, TC Customer Experience ZipRecruiter
I keep getting job referrals sent to me, which is great. HOWEVER, all links are inoperable when I get further inquiries past the initial application. I have NO way to contact potential jobs! What's the point of this service if you can't reply to an interested party? Useless.
Business response:
Hi Tara, After you apply for a job, the hiring managers will contact you directly either via email, phone, or the messages feature. We'd like to obtain some more information about the links you're having trouble with. Please email more details to our dedicated customer care team at *******@ziprecruiter.com. We look forward to assisting you further, and we wish you the best of luck with your job search! Kind Regards, TC Customer Experience ZipRecruiter
So I believe this company is scamming business owners now due to the pandemic and people not looking for job and them losing money. I have worked with this company for over 5 years and just this year after I paid over $1000, $1018 to be exact, a day after they took May money they cancelled my account and would not give me a reason why. All they said was that i was in violation of their term. I can understand that if someone were to give me a warning to let me know what was done wrong but they just took my money and then told... read more
Business response:
Hello Jonathan, Thank you for sharing your feedback. We're sorry to hear of any less than exceptional experience while utilizing ZipRecruiter to post jobs. All users must agree to our Terms of Use and job-posting guidelines. If you'd like more information about the vetting or removal process, please don't hesitate to contact our dedicated Trust and Safety team directly at **************@ziprecruiter.com. We're always here and happy to help! Best, Customer Experience ZipRecruiter
They are a scam company that will take your money then cancel your account with no refund.
Frequently asked questions about ZipRecruiter
How is ZipRecruiter rated?
ZipRecruiter has a 3.2 star rating with 942 reviews.
When is ZipRecruiter open?
ZipRecruiter is closed now. It will open at 5:00 a.m.
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