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ZipRecruiter
- Technology
- Santa Monica, CA
About this business
Location details
604 Arizona Avenue, Santa Monica, CA, 90401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 8:00 p.m. | |
| Tue | 5:00 a.m. to 8:00 p.m. | |
| Wed | 5:00 a.m. to 8:00 p.m. | |
| Thu | 5:00 a.m. to 8:00 p.m. | |
| Fri | 5:00 a.m. to 8:00 p.m. | |
| Sat | 5:00 a.m. to 8:00 p.m. | |
| Sun | 5:00 a.m. to 8:00 p.m. |
I work for a staffing company and have used Ziprecruiter for 5 years. They used to be great. But the last 2 years have been anything but. Last year I had 50 job openings posted and in 5 days got over 350 applicants. In a middle of a pandemic! The same jobs posted for the same time period this year and I have 37 applicants. 1/10th of what they did last year. 18 of the ads have been viewed by no one! Last year I was paying $1400/month for the ads this year they want $3000. They recommended opening a new account. Did that paid ... read more
Business response:
Hi Tyler, Thank you so much for sharing your valuable feedback. We're so sorry to hear that the platform has not been working out for your hiring needs this time around. Our team would be more than happy to review your account in full and see how we can help you out! Please feel welcome to contact us directly at any time - we're available 24/7 for your convenience and ease. We appreciate your business and we hope to continue to serve you for many years to come! Kindly, TC Customer Experience ZipRecruiter
I keep getting job referrals sent to me, which is great. HOWEVER, all links are inoperable when I get further inquiries past the initial application. I have NO way to contact potential jobs! What's the point of this service if you can't reply to an interested party? Useless.
Business response:
Hi Tara, After you apply for a job, the hiring managers will contact you directly either via email, phone, or the messages feature. We'd like to obtain some more information about the links you're having trouble with. Please email more details to our dedicated customer care team at *******@ziprecruiter.com. We look forward to assisting you further, and we wish you the best of luck with your job search! Kind Regards, TC Customer Experience ZipRecruiter
So I believe this company is scamming business owners now due to the pandemic and people not looking for job and them losing money. I have worked with this company for over 5 years and just this year after I paid over $1000, $1018 to be exact, a day after they took May money they cancelled my account and would not give me a reason why. All they said was that i was in violation of their term. I can understand that if someone were to give me a warning to let me know what was done wrong but they just took my money and then told... read more
Business response:
Hello Jonathan, Thank you for sharing your feedback. We're sorry to hear of any less than exceptional experience while utilizing ZipRecruiter to post jobs. All users must agree to our Terms of Use and job-posting guidelines. If you'd like more information about the vetting or removal process, please don't hesitate to contact our dedicated Trust and Safety team directly at **************@ziprecruiter.com. We're always here and happy to help! Best, Customer Experience ZipRecruiter
They are a scam company that will take your money then cancel your account with no refund.
Ziprecruiter has a contract for any business they categorize as a direct sales startup business called their ICD contract. You register at www.ziprecruiter.com/icd. Ziprecruiter takes the monthly fee of $585 before verifying the business is of their standards. After they take payment, they wait for the customer to list jobs, wait anywhere from 24 hours to 2 weeks, and will disable the account without refund and without definitive explanation. They have put a disclaimer in their terms and conditions to try to prevent business... read more
Business response:
Hello Sasha, Thank you so much for taking the time to share your feedback. We welcome you to contact our dedicated Trust and Safety team directly at **************@ziprecruiter.com for more information about our Terms of Use, job posting guidelines, and refund policy. As always, we wish you the very best of luck with your future hiring endeavors! Kindly, Customer Experience ZipRecruiter
Horrible experience with them. They charged me over $600 without telling me. They automatically rolled me into a $16.00 a day program with no notification or anything. When I called to challenge it they said that what it was. How can a company that is helping struggling business during covid take advantage of people in such a way. It is horrible and they basically said, to bad so sad. Such sad and horrible behavior to take advantage of people with no communication.
Business response:
Hello Jenny, Thank you for taking the time to share your ZipRecruiter experience with us here via the Better Business Bureau. We would be happy to assist you and provide further insight. All accounts begin with a 4-day free trial. After that, you are automatically enrolled in the paid version of the subscription you have chosen. All users must review and accept their own job-posting plans, along with our Terms of Use, prior to proceeding. Users will be charged to the card on file that they have entered if they choose ... read more
Terrible customer service. I was posting a job and put in all of the information and free text needed. Hit the green post and save button but am redirected to the "must pay us first" section. So I buy 3 slots for one month at $649.00 per month. it takes my CC information and payment. but when I go to post the job I had written out, voila! nothing was saved. Called their lackadaisical customer service people who had no interest in helping me. The best help I best help I got was "Yeah, if its not in the draft, it's gone." So I... read more
Business response:
Hello Patrick, Thank you for taking the time to share your feedback. We're very sorry to hear that you were unable to save your drafted job before posting. Our system may time out after an extended period of time. We do generally recommend saving your job as a draft if you're crafting your job description on the website. You may also choose to create your job description on an external platform such as a Word document or Google document, then paste the information to the site to post. We hope you'll give us a chance again... read more
As a Veteran and small business owner I used ZipRecruiter to find job applicants for my restaurant. Their online platform does not show how much of my budget was spent and they charge on a daily basis which adds up quickly. Their customer service representative agreed with my frustration but said I have to "mentally keep a record of my budget" and check my credit card statement for charges. I was then blindsided by a $500+ charge This is not a transparent and friendly B2B transaction. It seems to be so misleading that it sme... read more
Business response:
Hello Kevin, Thank you so much for sharing your feedback today. We're very sorry to hear of any less than exceptional experience while utilizing ZipRecruiter to post your job. We are transparent and up-front about the pricing structure of our subscription plans. Additionally, all users must agree to our Terms of Use along with their chosen plan before proceeding with service. We would be more than happy to review your account further and see how we may be able to assist. Please contact our customer care team directly at X... read more
They are incredibly unethical and morally corrupt. They are only out for money and do not care about anything else.
Business response:
Hello Taylor, Thank you for contacting ZipRecruiter. We're very sorry to receive this review, and our team would be happy to further clarify anything that may not be clear about our job-posting service. We invite you to reach out to us directly at *******@ziprecruiter.com with the subject line, "Attn Customer Experience - BBB." We look forward to hearing from you! Kindly, Customer Experience ZipRecruiter
Frequently asked questions about ZipRecruiter
How is ZipRecruiter rated?
ZipRecruiter has a 3.3 star rating with 866 reviews.
When is ZipRecruiter open?
ZipRecruiter is closed now. It will open tomorrow at 5:00 a.m.
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