Zipcar

Candace N 

on BBB

2 years ago

Zip car was running a special 1st month free. I had received an itemized bill stating ****. Then when I checked my card. They charged me almost $28 for an application fee. That is not directly listed in the website, and I received a bill with my charges all totaling $0. So I was under the impression I wouldn't be charged. When I got in contact with customer support, and the company refuses to give me money due stating it's written under their support page that you actually have to search through their search engine to even f... read more

Isaiah F 

on BBB

2 years ago

I have had my ZipCar membership since May 2023 (approx. 4 months). In the time since I have joined, it seems more likely to have bad experiences than good ones. In August, I rented a car to visit family w/ my wife & 2 month old daughter. About an hour into my trip, we experienced a total blowout on the highway due to poorly maintained tires. Thankfully nobody was injured, but when asked how Zipcar could help my family get either to our destination or home, they offered a general $25 to cover travel costs that would have been... read more

Kevine L 

on BBB

2 years ago

Zipcar cost me $27 in fees, and I got no car. Less than 24 hours ago, I applied. Hidden $27 application fee despite the headline, "one month free". They did not approve my application in time (I need a car NOW), so I called to get a refund. Script-reading agent said the fee is non-refundable, and written in the contract paragraph four (obviously I'm not the first person to be angry about this, that he has the contract location quoted). Zipcar cost me $27 and was totally useless. When I asked to talk to a manager, he said the... read more

Pamela A 

on BBB

2 years ago

What a deep downward dive this device has taken since they launched. I was charged $30 for an application fee, even though I had previously been approved. Then I learned that they no longer allow one way trips, which was basically the whole point of the service, so I wanted to cancel. They refuse to refund me and canceled my membership when I asked about it. Useless. 

Annmarie P 

on BBB

2 years ago

Zipcare is unreliable and very unsafe I had daily to and from a therapy appointment. They were e NEVER on time for pick up in the morning. When they did show up the van had a broken rear door so my ****** had to be smashed in the front seat. 

Craig S 

on BBB

2 years ago

Will gladly change my review if I could get some clarity on why my application was denied.I reached out and was told "it's your license but the system doesn't tell me why." From a consumer standpoint it seems pretty shady to have a non-refundable application fee, then not ************ on denial. You could basically dictate any "reason" and keep applicants' money. Not Ok. 

Jimmy A 

on BBB

2 years ago

Worst company ever! Been a member since 2019 and at first they were good but recently it has been problems. First they charged me for a ticket I did not get. Another time car broke down on me and left me stranded. Now they deactivated my account because supposedly there were "trash" everywhere. I always return cars clean and with a full tank of gas. They took $165 as a cleaning fee and then proceeded to close my account and said decision was final. I am a disabled person and I used Zipcar for personal transportation and now ... read more

Dominique M 

on BBB

2 years ago

If I could leave zero starts I would. Worst customer service I have ever experienced. I was double charged for a trip the was cancelled due to their car being offline. The car didnt work when I got to it, so the agent tried to rebook the same car which still didnt work (obviously) and they charged me a second time without my consent. They are refusing to refund the charges. I have spent hours on the phone and sent copies of my credit card statements and they are just asking the same questions over and over and not refunding ... read more

Amy R 

on BBB

2 years ago

Bad!! Though I have good credit and an excellent driving record, I was denied . The fee (about $25) was nonrefundable for "pulling people's driver license!!?