Zipcar

Richard C 

on BBB

a year ago

My daughter is a freshman in college and she created an account with **********************. Shortly after doing so, she realized the accidentally applied for a general account rather than a student account. She deleted her account and then tried to create a student account. The account would not create so she called customer service asking for help and was told it is impossible to create another account once an account was deleted. I followed up the call with one of my own asking for clarification and assistance. I was rude... read more

Naiqiu Z 

on BBB

a year ago

In 2018, I made a phone call to cancel my membership, and from 2018 to 2022, I have never been charged for fees related to my debit card associated with Zipcar, and I can prove this by submitting my account records. I attempted to get help but was notified that my account had been permanently suspended. I had indicated at the time that I had called Zipcar in 2018 to request to discontinue my membership, but customer service asked me to provide proof of my call, and as someone who has changed carriers, my cell phone number, w... read more

Ekua A 

on BBB

a year ago

unsafe and dirty cars. **************** has been outsourced to a foreign country and they are out of touch and untrained since they can't understand the location of the cars. Was locked out of a recent car I rented. All previous cars have been dirty and obviously been in car crashes previously. Have used Zipcar for over 10 years and recently re-opened account due to current work. The car issues have left me feeling disgusted and unsafe. This company needs a serious operational overhaul. 

Zulma D 

on BBB

a year ago

**************** ***** why employee or source this service to other countries?! Why are these calls recorded for QC?!Why they argue with the customer after the matter was already cleared and you was given a confirmation that your account was going to be credited?!!! Why do CS agents argue with you and make you curse them out!Why is this company still operating with these rates?!Why I have to wait for repairman 4hrs to unlock the vehicle?! Why they still around if havent turned a profit?!!!! Stealing our money!!!!Why they don... read more

Viola B 

on BBB

a year ago

They said my account was delinquent as a reason for termination but I was all paid up and they could not provide proof of the delinquency. I see they will continuously take money from people for application fees and continue to deny which is probably how they make their money. 

TaNesha S 

on BBB

a year ago

Worste customer service ever. NO customer care. ??. After reserving an electric vehicle 3 times ... I was finally given one that was not charged and told it was my responsibility to charge it. Wow, at the start of the trip? So I paid to rent a vehicle and then I paid to charge a vehicle that took 10 hours of my 24 hour rental period. They had no empathy for the situation and then deactivated my account for questioning their customer service ethics. Worsted service ever. 

Leon S 

on BBB

a year ago

They straight up robbed me for 40 bucks told me 30 for the car I pay then said I have to be approved took 3 days which I missed the appointment then took 9 for monthly when I never used there service it's misleading and they refused to refund me they are legal thieves get a car now they say they take your money and say na u gotta be approved u should be approved before charged I'm starting a lawsuit class action should be able to be no stars because one star is still a star 

Simone W 

on BBB

a year ago

My conversation with a zip rep.. this all started when i rented a car on Monday August 4, 2024 from 4am to 8pm in which the car was in operable come 9am.....This is ridiculous! I paid all tolls by cash. So due to yall mishaps I'm being charged again.. so let me understand this. In total all tolls added up to 34$. All in which I paid in cash! So your telling me I paid all in cash except for a 6$ toll?First the car breaks down mid trip! Glad we made it there safely. Riding the last hour on the highway with Hazzard lights on do... read more

Debra P 

on BBB

a year ago

Double charges and was charge towing fee that you should not be responsible for when you attempt to return vehicle to designated spot on time but another non Zipcar vehicle is parked in the spots and contact Zipcar to make them aware of the matter