Zipcar

Kathleen B 

on BBB

2 years ago

CHECK YOUR CREDIT CARD STATEMENT AFTER YOU CANCEL ZIPCAR My son signed up for a Zipcar account while at college in *****. He signed up in July 2023 and it worked well for him. He canceled on April 19th 2024 via the website. He was continually charged $11.84 a month (04/25 and 05/25) for "Zipcar Premium Protect" insurance.There was no way to dispute the charge online since his account had been canceled. He went round and round with them. I finally called them myself and got them to admit, "There must have been a system glitch... read more

Rina P 

on BBB

2 years ago

I cancelled my membership online -- but was still charged an annual membership. I didn't realize until I saw my credit card statement. I called Zipcar help desk and was told that the cancellation CONFIRMATION that I received via email was not in fact a confirmation. That cancellations had to be double confirmed over the phone to be real. Terrible business practice. 

Tylor D 

on BBB

2 years ago

I had to reapply twice for the application. The first time it was said that the application was denied because the membership fee wasn't being charged though the "MONTHOFF" discount credit was applied that waived the initial membership fee. After speaking with the agent and the bank that showed the charge had been applied and recredited to my credit card I was advised to make another profile and re-submit my application. I did so and processed the payment, showing on my banking statement that it had been applied. My applicat... read more

Khalif N 

on BBB

2 years ago

Apparently ZipCar has outsourced to ************ where the customer service is atrocious! I was simply attempting to reactivate my account and was told by the representative that I would need to start a new application. This was incorrect info which created a conflict because I already had an account. For two weeks I have been getting the run-around and I feel they are intentionally being uncooperative. The last time I called in it sounded like they were having a party and when I mentioned it the representative just hung up ... read more

Geneva O 

on BBB

2 years ago

This company is horrible . I called due to an over charge from 1.65 to ***** and they are refusing to refund my money. I called multiple times and was hung up on and told verbatim when asked to speak to a supervisor that she wouldnt connect me and then proceeded to hang up. I could hear others in their call center laughing very unprofessional and unethical. I am doing this post because of the rude unprofessional attitude and response. So now that they refuse to refund my money even though I didnt use or pick up a car. I inte... read more

D Brown 

on BBB

2 years ago

$214 for less than 6 hours. Booked 10:30 -2:30 for what was supposed to be $81. I was running behind and went to extend in the app (2 hours) for additional $39. After updating card information I believed extension was successful. 3:03 I checked and saw time still showed 2:30 pm. At this point the app would not let me extend due to a 30 minute block on 3:00 hour. I drove to return the car which took 25 minutes and stopped to fill up on gas with card. Due to reservation being expired, the vehicle would not start (after receivi... read more

Simone L 

on BBB

2 years ago

Zipcar is seriously one of the worst companies! Specifically in the Baltimore area, the cars ALWAYS stink of smoke, there are always maintenance issues (no windshield wiper fluid, low tire pressure, check engine light on, etc) but if you are two minutes late bringing the car back, they want to charge you $50. They can go F-themselves. Zipcar needs to be shut down. They need to go after the people who keep smoking in the cars and leave people who actually take care of the vehicle while it's in their care, alone. 

Katie S 

on BBB

2 years ago

I was charged a $115 late fee for a car I never took out. Zipcar has not helped me and given me the runaround for months. I can't even get them to remove my credit card info from my account so they can't scam me again. Do yourself a favor and use a rental car company -- Zipcar is not cheaper in the end, they will take your money and there's nothing you can do about it, 

Monica W. 

on BBB

2 years ago

Use a rental company if you can. This satellite car rental is the worst and inconvenient. The customer service is horrible. Do not rent from them.