Zipcar

Herman K 

on BBB

a year ago

Opened an account **************************** took an application fee.Took a pressing fee, but wouldnt let me book a car to get to work.Locked my card on third attempt to book.Called support and they couldnt explain to my why my card wouldnt process.Simply told to try again in 24 hoursThey had no problem getting those fees tho!!! 

Ma H 

on BBB

a year ago

Wholly disappointing. Great concept, but customer service is appalling. The app gives error messages that are misleading and prevent planning. Moreover, despite the amount of personal info that users are required to provide on their portal (enough for hackers to conduct identity fraud!), there is no means for ex-users to have their data expunged. 

Jaylen H 

on BBB

a year ago

I would give 0 stars if I could zipcar took my money for an application fee 5 times and denied me all 5 times due to requirements needing to be met which I do meet all of their requirements that they said I need when I called them about it they were rude about the situation saying that they cant do anything about it and I cant get my money back they can deny me if they feel like doing it which is terrible I found out about them through a friend whos license has been suspended and yet still they were approved even with 40 dri... read more

Nicole W 

on BBB

a year ago

Absolute worst organization and customer service and disgusting cars. The cars always stink of cigarettes. I got a car once that had a spare tire on it and was shaking during the trip. I ran in to traffic and tried to extend the trip but the app said my account was on hold for violating a guideline. (They later told me a toll had come through during the trip and counted as an overdue balance & suspended my account mid trip). When I got to the drop off place there was no parking so I had to wait for someone to leave. They cha... read more

Fay S 

on BBB

a year ago

Charged me a nonrefundable $25 application fee only to find that all the cars in my area are $300/day (3x what rental cars are in my neighborhood). I called to cancel the service, they said they can't cancel because my application is in review (and they can't refund me the application fee even though the application isn't reviewed!) I couldn't hear the representative and there was loud static the whole time. Absolutely the worst service and I lost my $25 for nothing. They need to be more upfront about their pricing and have ... read more

Ebony M 

on BBB

a year ago

I am writing to formally express my dissatisfaction with the recent experience I had with Zipcar service. I had a reservation which resulted in numerous issues, significantly impacting my experience.Upon receiving the vehicle, I discovered it was in a deplorable state, clearly not maintained to the expected standard. Furthermore, the gas card provided was non-functional, compounding the inconvenience. Leaving having to end my reservation early. When I approached the customer service representative to address these concerns, ... read more

Zeph M 

on BBB

a year ago

This company commits fraud. I was going to open an account and decided not to since I would be charged a $25 application fee and $5:50 service fee just to open the account. I never even read the terms of agreement nor did I check off on the box and authorize a payment to be taken. Not even 3 minutes after logging out of the account, I was charged without my authorization. I immediately called the customer service line and was greeted with the most rude and obnoxious person you ever want to meet. She blatantly cut me off and ... read more

Michael J 

on BBB

2 years ago

I booked a zipcar to use for 24 hours this morning. I went to the car and the zipcar app was not working. I thought it was my phone but it wouldn't even let me login to the webite vis browser. It was attempting to tell me i need to continue finishing my application when i already have an account. I walked 1 mile to get to the car in the rain. No one from zipcar reached out about this issue. Nothing on their social media account about this. No communication to the customer at all. This issue caused me to be late to an event. ... read more

Matteo M 

on BBB

2 years ago

Zipcar unilaterally switched my free annual members in 2021 to a paid membership, and claims to have sent me an email in January 2021 to notify me of this impending charge. I never found that email, and the company never reported to me the activation of the annual membership in any subsequent email. Only this year I saw the annual membership for 2024 and discovered what they have done year after year in fraudulent silence. **************** annulled the fee for this year, but claims that Zipcar acted legally by introducing th... read more