Zipcar

Stephen S 

on BBB

a year ago

Early in September I reserved a Zipcar for October 1, a Chevrolet Malibu. I reserved early because Zipcar parks vehicles for pickup on the street in ******** and I wanted a particular location at *********************, a half-block from my home. On September 22, I received a notice from Zipcar that they had changed the vehicle to a ***** CRV, but it would be ****** at the same location. Then, on September 29th, at 4:33 AM, I received another notice from Zipcar. I was being switched to a Kia ****** at *********************, s... read more

Jordan Z 

on BBB

a year ago

I just joined zipcar, and my first rental was a disaster. We got a flat on the highway and had to wait 2 hours for roadside assistance. Getting a flat is nobodys fault, but I called multiple times to let zipcar know that I was with two small children and on the side of a highway, and we still had to wait absurdly long for roadside assistance. It was hot and unsafe and a total disaster. I was told that my trip would automatically be extended to cover the time I was waiting for roadside assistance, and that didn't happen. I wa... read more

Candace N 

on BBB

a year ago

Zip car was running a special 1st month free. I had received an itemized bill stating ****. Then when I checked my card. They charged me almost $28 for an application fee. That is not directly listed in the website, and I received a bill with my charges all totaling $0. So I was under the impression I wouldn't be charged. When I got in contact with customer support, and the company refuses to give me money due stating it's written under their support page that you actually have to search through their search engine to even f... read more

Isaiah F 

on BBB

a year ago

I have had my ZipCar membership since May 2023 (approx. 4 months). In the time since I have joined, it seems more likely to have bad experiences than good ones. In August, I rented a car to visit family w/ my wife & 2 month old daughter. About an hour into my trip, we experienced a total blowout on the highway due to poorly maintained tires. Thankfully nobody was injured, but when asked how Zipcar could help my family get either to our destination or home, they offered a general $25 to cover travel costs that would have been... read more

Kevine L 

on BBB

a year ago

Zipcar cost me $27 in fees, and I got no car. Less than 24 hours ago, I applied. Hidden $27 application fee despite the headline, "one month free". They did not approve my application in time (I need a car NOW), so I called to get a refund. Script-reading agent said the fee is non-refundable, and written in the contract paragraph four (obviously I'm not the first person to be angry about this, that he has the contract location quoted). Zipcar cost me $27 and was totally useless. When I asked to talk to a manager, he said the... read more

Pamela A 

on BBB

a year ago

What a deep downward dive this device has taken since they launched. I was charged $30 for an application fee, even though I had previously been approved. Then I learned that they no longer allow one way trips, which was basically the whole point of the service, so I wanted to cancel. They refuse to refund me and canceled my membership when I asked about it. Useless. 

Annmarie P 

on BBB

a year ago

Zipcare is unreliable and very unsafe I had daily to and from a therapy appointment. They were e NEVER on time for pick up in the morning. When they did show up the van had a broken rear door so my ****** had to be smashed in the front seat. 

Craig S 

on BBB

a year ago

Will gladly change my review if I could get some clarity on why my application was denied.I reached out and was told "it's your license but the system doesn't tell me why." From a consumer standpoint it seems pretty shady to have a non-refundable application fee, then not ************ on denial. You could basically dictate any "reason" and keep applicants' money. Not Ok. 

Jimmy A 

on BBB

a year ago

Worst company ever! Been a member since 2019 and at first they were good but recently it has been problems. First they charged me for a ticket I did not get. Another time car broke down on me and left me stranded. Now they deactivated my account because supposedly there were "trash" everywhere. I always return cars clean and with a full tank of gas. They took $165 as a cleaning fee and then proceeded to close my account and said decision was final. I am a disabled person and I used Zipcar for personal transportation and now ... read more