Zipcar

Barry K 

on BBB

2 years ago

One day care rental over Thanksgiving Day weekend 2023. Vehicle reeked of tobacco smoke odors, interior was filthy (floors littered with food, trash and pine tree needles), trunk was completely full of pine tree needles, no windshield washer fluid, midway through rental car doors would not lock or unlock. Spent 30 minutes on telephone talking with customer service to resolve issue, had to de-install and re-install ZipCar app, re-create account and new password while standing outside in 25 degree temperature.Spoke to customer... read more

Crystal H 

on BBB

2 years ago

DONT use Zipcar. Other than convenience, its not worth the money. I paid to use an electric vehicle, and the car would not charge at any of the stations, or it would add fewer than 5 miles each hour. I ended up stuck 200+ miles from home because the cars battery got so low. Zipcar clearly does not maintain their vehicles and does not have new models. Ill take my chances with Budget and ***** Such a waste of money and terrible support. 

Undrakh U 

on BBB

2 years ago

Zipcar finished my trip remotely without my knowledge because of a misunderstanding with the customer service agent about adding extra credits Zipcar offered earlier in the day to extend my existing trip and locked me out of the vehicle. My car was trashed with spills, stains, and pet hair all over with a Maintenance Required sign flashing on the dashboard as I drove which said that the tire balance needed to be adjusted - first of all, how is that even allowed? The agent on the phone who heard my concerns offered extra cred... read more

Drae M 

on BBB

2 years ago

Reserved a car,got there and it wouldn't start. Was on the phone with *** for over a hr trying to fix the issue,they ended up changing my reservation to a different car. Paid for an Uber to get to the new car only t I find out they had done the reservation wrong. Called again, I've currently been on the phone 40 mins and they keep telling me they can't give a credit ** they gave one for the second car!! You can't give a credit to something I've paid for already!!. 

Bill M 

on BBB

2 years ago

Stop calling me I have no business with you ffs!!!!!!! 

JUST R 

on BBB

2 years ago

I actually cancelled my memebership because 4 times I'd reserve the car; get there and no car. Every car spelled of cigarette or weed. Instead of them giving me credits, they would just apologize. WHAT? I've had to cancel business engagements but you just say sorry. One fo the incidents was attending a funeral. I eneded up going to *****. I just cancelled my membership. Enough is enough. Excuses only matter when its big companies so it seems. 

Ketan S. 

on BBB

2 years ago

I frequently use Zipcar, booking it twice daily for an hour each time, five days a week. Once, I mistakenly booked a vehicle from 8-9 am instead of **** am, resulting in the car alarm going off at 8:55 am when I parked it away from the designated return point. Promptly, I contacted support services, requesting assistance in deactivating the alarm and securing an additional booking to facilitate the return. Paid $50 late fee.Regrettably, a department was informed of the car's failure to be returned, leading them to dispatch a... read more

Stephen S 

on BBB

2 years ago

Early in September I reserved a Zipcar for October 1, a Chevrolet Malibu. I reserved early because Zipcar parks vehicles for pickup on the street in ******** and I wanted a particular location at *********************, a half-block from my home. On September 22, I received a notice from Zipcar that they had changed the vehicle to a ***** CRV, but it would be ****** at the same location. Then, on September 29th, at 4:33 AM, I received another notice from Zipcar. I was being switched to a Kia ****** at *********************, s... read more

Jordan Z 

on BBB

2 years ago

I just joined zipcar, and my first rental was a disaster. We got a flat on the highway and had to wait 2 hours for roadside assistance. Getting a flat is nobodys fault, but I called multiple times to let zipcar know that I was with two small children and on the side of a highway, and we still had to wait absurdly long for roadside assistance. It was hot and unsafe and a total disaster. I was told that my trip would automatically be extended to cover the time I was waiting for roadside assistance, and that didn't happen. I wa... read more