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Zipcar
- Transportation Services
- Boston, MA
About this business
Location details
13 Stillings St, Boston, MA, 02210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was promised I wouldnt be charged when I arrived back 2 mins late. *** and gentlemen, I need a few minutes to get my things out our head locked when I was in the vehicle explaining the situation and it took him 45 minutes to add a few minutes onto simply avoid the car line going off. Which the car alarm went off more than once at 1:30 in the morning and I told him I wasnt getting out to ensure that that would not happen and it did. Two days later I was charged and taken from debit card $65 that I was promised and asked thr... read more
Zipcar is a RIP OFF! the price daily for a car is LUDICROUS and they should not be in business. I requested a refund for the $26,94 and they refused to oblige. I do not recommend this service to anyone and further more the better choice might be to use another company that is more reasonable. But it seems no matter what you will get approved just to incur the fee for applying
Business response:
We have reached out to the member regarding this issue.
I am writing to file a complaint against Zip car for their unreasonable and uncooperative behavior in two separate incidents.Incident 1: On March 5th, 2023.I experienced a hit and run accident while using their rental car. The car was severely damaged with the door not closing properly, forcing me to hold it with my hand to ensure my safety while driving from the accident site to the return location. When I contacted their customer service representative to report the incident, instead of assisting me, they persistently pres... read more
Business response:
We have reached out to the member to review the issues contained herein.
I have never received a clean car from zipcar or one that doesn't reek of Marijuana and there's never been compensation for those things ever.
Business response:
We are unable to locate an account under this name or email in our system.
Zipcar is by far the worst company to work for and or rent a car from. They treat customers and employees like they are noThing. Their cars are total c*** and always have problems. If you cancel your membership they will continuously keep billing you. Do not give them any of your information. Their customer service is a complete joke. I repeat do not ever rent a zipcar. Without **** carrying them they would absolutely be nothing. Spend the extra money and rent a car from a real rental car place.
Business response:
We have been unable to find a member or employee, past or current, with this name.
Horrible business ethics and even worse customer service. Half the time youre gonna get someone who doesnt know what a car even is. The crazy up charge for paying tickets is a big scam. Rates are OK but horrible, horrible business overall.
Business response:
Member was charged the deductible after accident damage in accordance with the plan.
Do not use zipcar. I cancelled my membership months ago and didn't know I was still being charged. They continued to bill me and now they refused to refund my money. Terrible customer service.
Business response:
We have reached out to the member and refunded the applicable fees.
Its really such a bad company! I applied, waited 5 business days, still under review, I canceled. Thought what company needs 5 days to verify you. Then in a chat on ******* with Support i get told I got approved 2 days ago but now I cancelled and cant re-aply. I said: i never got info about this and now I cant re-apply because I decided to cancel?? Is it like you are angry that a customer decides to cancel? I could not believe it and made a new application. Failed. I made a new one. Failed. A third one. Failed. Just as a rem... read more
Business response:
Member applied with a temporary license which is not accepted per member contract. Refund of fee was done as one time courtesy.
Someone called when I was doing door dash and said they were DoorDash Support. That I needed to sign up to zipcar and I didn't. And then they started to drain my bank account they are nothing but scammers
Business response:
This complaint is connected to DoorDash as member does not have an active account with Zipcar.
Frequently asked questions about Zipcar
How is Zipcar rated?
Zipcar has a 1 star rating with 201 reviews.
When is Zipcar open?
Zipcar is open now. It will close tomorrow at 12:00 a.m.
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