Zipcar

Brian W 

on BBB

2 years ago

My encounter with Zipcar on July 8, 2023, was a complete disaster. I had reserved a car from 11:00 AM to 12:00 PM, hoping for a smooth experience, but it turned into a nightmare.The car I received was filthy with food, dirt, and cigarillo remnants. Exiting the parking garage was a hassle due to the missing parking card, causing a 10+ minute delay. The car's nauseating smell made the ride unbearable.Despite returning the car at 12:08 PM, only eight minutes late due to the initial delay, I was charged extra. **************** o... read more

Ericka F 

on BBB

2 years ago

At first I thought that zipcar was the best thing since sliced bread. Until I had an incident. The day before I got paid, they tried to charge my card $111, and it did not go through. So the next day when I got paid, I immediately tried to resolve the request for the funds on the app. I had more than enough to cover the $111, plus I was willing to pay another $129, for an extension of another 24 hours.I had already had the vehicle for 3 days,spending $129 per day. I called them to resolve everything and pay all of it. They t... read more

Luvlee P 

on BBB

2 years ago

On June 20, 2023 Unhappy with the way they went about canceling my membership stating I didnt return the car when the car was returned at its location & charged $50 late fee as well. Email was sent until my spam re: the issue I tried to get my account back customer service wasnt helpful stated email was sent I replied back took over week or two to respond back to my response. And they wouldnt reopen my membership this is the email I get. I get this response: activity that was deemed disruptive to the Zipcar community. To lim... read more

Ivette P 

on BBB

2 years ago

I have been a Zipcar membership for over 12 years and charged autopay monthly EVP (Extra Value Plan) membership flat fee of $125. The amount of the membership goes directly towards the payment of a Zipcar when reserved. This has been the practice since I first became an EVP monthly member in 2010.In 2021, Zipcar upgraded their datebase system that has cause a nightmare with my monthly credits were not recognized nor could it be applied to reserve a car. It took 2 years to fix that technical issue.Now, in Apr 2023, without an... read more

Ty D 

on BBB

3 years ago

On June 22, I booked a car to pick up in ********, ** at 2:30pm with a 5:30 pm return. The interior of the vehicle was covered with stains, smudges, crumbs, dirt and who knows whatever else on the seats and floors, both front and back. It was disgusting. Im pretty sure the car has NEVER been sanitized, let alone cleaned. Close to 5:00pm, I opted to extend the rental by 30 minutes due to traffic. There happened to be an event at the Hockey area and after waiting in line to park, I had to explain to the lot attendant that I wo... read more

Latasha H 

on BBB

3 years ago

I have had too many negative encounters with ***. This time was unbearable. I arrived to a vehicle yesterday morning (6/21/23)with my newborn to a car with a flat tire. They reassure me there's another vehicle nearby. Also, their rep assured me I would receive a full refund and no charge for the new vehicle due to this major inconvenience. I check my bank account just because and I see another charge from them for a HIGHER amount. I TRULY HATE BEING LIED TO. I would not have an issue if I was told I would be paying for a new... read more

Prasenjit C 

on BBB

3 years ago

I recently had a truly unpleasant experience with Zipcar and feel compelled to share my frustration. The company's claim of providing convenient car-sharing services seemed promising, but my encounter with them quickly turned into a regretful affair.First and foremost, Zipcar's deceptive practices are exemplified by their exorbitant $25 non-refundable application fee. This fee, already steep for a mere application, felt like nothing short of a money-making scheme. I was under the impression that it would be utilized for legi... read more

Kajuana B 

on BBB

3 years ago

This company will rip you off, it happened once before and I regretfully reactivated my membership for them to rip me off again. I rented the car with intent to keep for 24 hours but for personal reasons I had to extend hourly with hopes the car stays available. After 9 hours and $130 my card keeps declining as I was trying to extend for the final amount to keep the car for 24 hours. I called the bank, no issues there, positive balance and no holds, call zipcar they say its a banking issue. Pretty much didnt want to hear not... read more

Sabrina L 

on BBB

3 years ago

On June 3, I booked an SUV to pick up in Manhattan at 11:30 am on June 10th to attend my daughters one and only high school graduation at 12:30 pm in Brooklyn. When I arrived at the pickup location, the car was not there. I called Zipcar and was on hold for 40 minutes. The woman representative said a manager was unavailable to respond for 24 - 48 hours. When I demanded to speak to a manager, she connected me with ********************** and the first representative said that he would not tell me how close the car I reserved w... read more