Zipcar

Tammy R 

on BBB

3 years ago

This is a horrible company by way of customer service. They have zero integrity. I rented a vehicle on 4/21/23 and they charged me on 4/30/23 and stated that I have a ticket. I have proof that I not only rented the car on April 21st, but I also spoke to a representative who had to manually log into my account to change my drop off location because the location I rented from was not empty when I returned. I had to return to another location. They don't have any higher *** to discuss this issue with. Someone should be controll... read more

Kylie M 

on BBB

3 years ago

I received the difficult news that a family member was in critical condition, and I needed to find a car at the last minute so I could rush out to the hospital (located about an hour and a half outside the city) and say goodbye. Id recently heard about Zipcar and figured Id give them a shot. After submitting my application, I realized Id entered the wrong card information. No biggie, I figured I could resubmit with the correct card details once my application had been rejected.Well, evidently not.According to the individual ... read more

Lauren M 

on BBB

3 years ago

Zipcar has a known risk in which cars deactivate if taken outside cell service. This risk is not disclosed to members/drivers, putting them in unsafe situations. I experienced this on May 27th, while hiking in the Lakes Region, **, something I do often with the car I own and with Zipcars historically. After my hike, the car would not start and I had no way to contact help. A gracious stranger brought me to a market, where I endured a 10 hour saga with terrible support from Zipcar, who remained focused on the car, not my safe... read more

Chantel W 

on BBB

3 years ago

I've been a member for years and have experienced many issues with this company. When there's a problem, IT IS A PROBLEM. I've dealt with smelly and dirty cars, (I rented a car recently that smelled like fresh body odor. The odor was from the day before. I rented a car previously that had a pair of boxers in the trunk), missing fuel cards and having to reach out several times to get a refund when I had to spend my own money to fill the gas tank, rented a car that another member "had" but it was parked at the pick up location... read more

Yi L 

on BBB

3 years ago

Zipcar rejected my application even if I have a valid license. They are indeed modern thieves that steals $25 from their customers without providing any service. Seems like that is what they always do to their potential customers. I have seen many complaints like this on social media, and I will help spread the word using my knowledge as a marketing expert. I understand how much it will cost to cover this negative WOM. I hope such practice can help them understand the cost of earning a free $25 is more than 100X of $25. List... read more

Katherine B 

on BBB

3 years ago

I was charged a $25.94 application fee even though I never rented a vehicle and canceled the subscription within an hour of applying. When I called about the charge I was told the fee was mentioned at the end of the membership form. I should have received a copy of that form and the Zipcar contact I spoke with would not send it to me. I would never use this company and I don't believe I should have to pay any money. 

James A 

on BBB

3 years ago

I had a very bad experience with Zipcar this past Saturday, May 13th that was not remedied. I reserved a rental for 1pm. It was raining. Once I got in the vehicle and loaded it, I realized the rubber material on windshield wiper blade was detached. I called for a new car and stood in the rain, with my possessions sitting on the wet ground, while a customer service created a new reservation. I was told that we had to end the call for me to move onto the new car. We ended the call. When I attempted to start the next car, it wo... read more

Nathan J 

on BBB

3 years ago

On November 14, 2022, I had a car reservation that was located on a university campus. When it came time to end the ride, other cars were occupying the Zipcar-designated parking spots, and all other parking spots were occupied. The closest parking spots were off campus and at least half a mile away, so I left the car in a handicapped spot that was right next to the Zipcar parking spots. I immediately called support and confirmed that they were okay with this and that no fees would be charged if any happened. They said that t... read more

Quiana B 

on BBB

3 years ago

I rented a Zip car on May 7th, 2023, but left a bag of over $300 worth of products in the vehicle which were later stolen. Zipcar refused to disclose the name of the last person who rented the vehicle and representatives were unhelpful in resolving the situation. Despite recorded calls and my efforts to locate the stolen items, they have not been recovered. Seeking assistance and urging Zipcar to take responsibility for the safety and security of customers' belongings.More info here: *****************************************... read more