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Zipcar
- Transportation Services
- Boston, MA
About this business
Founded in 1999, Zipcar, Inc. is a world's leading car-sharing service, based in Cambridge, Mass. The company has around 360,000 members located in the urban areas and college campuses across 28 North American states and Europe. As a leader in urban transportation, Zipcar, Inc. offers over 30 models of self-service vehicles by the hour or day to savvy city residents and businesses, looking for an alternative to the high costs and hassles of owning a car in the city. The company offers services on campus at universities acros... read more
Location details
13 Stillings St, Boston, MA, 02210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
On November 14, 2022, I had a car reservation that was located on a university campus. When it came time to end the ride, other cars were occupying the Zipcar-designated parking spots, and all other parking spots were occupied. The closest parking spots were off campus and at least half a mile away, so I left the car in a handicapped spot that was right next to the Zipcar parking spots. I immediately called support and confirmed that they were okay with this and that no fees would be charged if any happened. They said that t... read more
I rented a Zip car on May 7th, 2023, but left a bag of over $300 worth of products in the vehicle which were later stolen. Zipcar refused to disclose the name of the last person who rented the vehicle and representatives were unhelpful in resolving the situation. Despite recorded calls and my efforts to locate the stolen items, they have not been recovered. Seeking assistance and urging Zipcar to take responsibility for the safety and security of customers' belongings.More info here: *****************************************... read more
Business response:
This individual is not a member of record with Zipcar.
I was promised I wouldnt be charged when I arrived back 2 mins late. *** and gentlemen, I need a few minutes to get my things out our head locked when I was in the vehicle explaining the situation and it took him 45 minutes to add a few minutes onto simply avoid the car line going off. Which the car alarm went off more than once at 1:30 in the morning and I told him I wasnt getting out to ensure that that would not happen and it did. Two days later I was charged and taken from debit card $65 that I was promised and asked thr... read more
Zipcar is a RIP OFF! the price daily for a car is LUDICROUS and they should not be in business. I requested a refund for the $26,94 and they refused to oblige. I do not recommend this service to anyone and further more the better choice might be to use another company that is more reasonable. But it seems no matter what you will get approved just to incur the fee for applying
Business response:
We have reached out to the member regarding this issue.
I am writing to file a complaint against Zip car for their unreasonable and uncooperative behavior in two separate incidents.Incident 1: On March 5th, 2023.I experienced a hit and run accident while using their rental car. The car was severely damaged with the door not closing properly, forcing me to hold it with my hand to ensure my safety while driving from the accident site to the return location. When I contacted their customer service representative to report the incident, instead of assisting me, they persistently pres... read more
Business response:
We have reached out to the member to review the issues contained herein.
I have never received a clean car from zipcar or one that doesn't reek of Marijuana and there's never been compensation for those things ever.
Business response:
We are unable to locate an account under this name or email in our system.
Zipcar is by far the worst company to work for and or rent a car from. They treat customers and employees like they are noThing. Their cars are total c*** and always have problems. If you cancel your membership they will continuously keep billing you. Do not give them any of your information. Their customer service is a complete joke. I repeat do not ever rent a zipcar. Without **** carrying them they would absolutely be nothing. Spend the extra money and rent a car from a real rental car place.
Business response:
We have been unable to find a member or employee, past or current, with this name.
Horrible business ethics and even worse customer service. Half the time youre gonna get someone who doesnt know what a car even is. The crazy up charge for paying tickets is a big scam. Rates are OK but horrible, horrible business overall.
Business response:
Member was charged the deductible after accident damage in accordance with the plan.
Do not use zipcar. I cancelled my membership months ago and didn't know I was still being charged. They continued to bill me and now they refused to refund my money. Terrible customer service.
Business response:
We have reached out to the member and refunded the applicable fees.
Frequently asked questions about Zipcar
How is Zipcar rated?
Zipcar has a 1 star rating with 194 reviews.
When is Zipcar open?
Zipcar is open now. It will close tomorrow at 12:00 a.m.
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