Zipcar

ANTHONY M 

on BBB

3 years ago

The company continues to go down and down in terms of customer service and policy. When the company first started they had a very friendly customer service with the goal of always taking care of their customers. I spend over $3,000 a year in zipcar and I'm on the phone with their customer service for almost every trip with a problem that they never solve anymore. For example, they charge a $50 late fee if you bring your back after your reserved time. This is understandable during busy times like from 8am-6pm. But one time I ... read more

Bridget C 

on BBB

3 years ago

Do not work with this company. They stole $70 from me for an after I had zero business relationship with them for over 3+ years despite countless hours on the phone, including where their own representative admitted they had a data issue which caused them to charge a number of credit cards inadvertently. When I disputed the charge, they funny enough accused me of fraud. What is more upsetting is that they try to hide their unethical business practices behind a mask of "we are a nice *************** company" and "we believe i... read more

charlie 

on BBB

3 years ago

They are a horrible company. They allowing people to pay for vehicle but not doing service or maintenance. i rented a vehicle and the brakes was completely gone, grinding metal to metal. i reported it to them they simply allowed the car to be rented to the next person. they dont inform you if the car is there or not! they take so long to reimburse your funds and on top of everything when you constantly make reports they will discontinue your membership! Do not rely on these vehicles if there is something important! ohhhh and... read more

Sierra H. 

on BBB

3 years ago

ZERO stars. The absolute worst experience with a rental agency. Ever. DON'T EVEN BOTHER I had to cancel my account within the first month because of some technical glitch on my account not allowing me to book that no one could solve. Long story short- I tried to book my first car and kept getting an error message asking me to update my payment information. I went through 7 cards, business and personal, debit and credit and NONE worked. I had plenty of funds. I called my bank and they informed me they couldn't even see the tr... read more

RJ M 

on BBB

3 years ago

They falsely advertise that most applications are approved within minutes and you only pay a monthly fee. Turns out that they only tell you they charge an additional application and other fees after you are done with the application and most applications were taking FOUR days to complete. If you need a car quickly, dont rely on their fraudulent advertising. I called ten minutes after applying and finding this out and they refused to refund the charges even though they hadnt done anything with my application. They later tried... read more

Hao Y 

on BBB

3 years ago

It is very hard to ************ in my city. Even though it said, the membership can be refundable in 30 days. But, if you use it once, it is not refundable even in 30 days. This is not written in any terms. The issue is that if I do not use it, how do I know if it is good or not? So, literally, the refunding policy is cheating. So, if you live in a city with a small number of zip cars, I do not recommend you use it. It is a total waste of your money. 

Jz 

on BBB

3 years ago

Zipcar rents their vehicles with expired registration. Some of the vehicles don't even have proof of insurance. a few hours into my first time renting a Zipcar I was driving and realized when looking into using the Zipcar for Uber over a weekend and realized that the registration was 3 months past. 2 weeks later I had rented another Zipcar discovered that the vehicle's registration was 8months expired. They offered me a half an hour extension. If I would have had gotten pulled over for the company's negligence my privilege t... read more

Courtney L 

on BBB

3 years ago

Absolute worst customer service experience. Im so highly disappointed in this company. Im watching it go downhill and will not spend another dime on your horrible business!! I will inform the world of how you treat your customers and would not EVER recommend! I will be posting my TRUE disgusting experience on every platform I can because you all cannot get away with this! Especially someone who was once a member for a while and this is what I sign back up to? You cant blame the pandemic for HORRIBLE service especially from t... read more

Ed M 

on BBB

3 years ago

Their email/text system is so antiquated that I couldn't get into my account to rent a car. I tried to cancel the service before I was able to get registered and they charged me the 25 dollar fee. I never was able to use a car in the time I was visiting ******* and was charged! Zip Car advertises that you can sign up and drive a car in the same day and you can't It's false advertising and a sneeky way to **** $25 dollars from people. Terrible company.