This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Zipcar
- Transportation Services
- Boston, MA
About this business
Founded in 1999, Zipcar, Inc. is a world's leading car-sharing service, based in Cambridge, Mass. The company has around 360,000 members located in the urban areas and college campuses across 28 North American states and Europe. As a leader in urban transportation, Zipcar, Inc. offers over 30 models of self-service vehicles by the hour or day to savvy city residents and businesses, looking for an alternative to the high costs and hassles of owning a car in the city. The company offers services on campus at universities acros... read more
Location details
13 Stillings St, Boston, MA, 02210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
F*** ZIPCAR. VERY UNPROFESSIONAL. WHAT BUSSINESS THATS BEEN AROUND 22 YEARS AND ONLY HAS 1 LINE FOR CUSTOMER SERVICE AND ROAD SIDE ASSISTANCE. AND KEEPS U ON HOLD FOR THE LONGES** AND STILL CHARGES YOU FOF EVERY SECOND OF EFFORT U PUT TOWAEDS TRYNA GET SOME TYPE OF ANSWERS TO ALL THE MISHAPS AND FLAWS OF THIS SCANDALOUS HALF A** ***** A** DEINGY A** LAME RENTAL CAR SERVICE THAT BRINGS NOTHING BUT A F****** HEADACHE. THEY HAVE THE ABSOLUTE WORST BUSSNESS STRUCTURE POLICY TERMS UNPROFESSIONAL TO THE ** THAT I HAVE EVER ENCOUNT... read more
Stay away from this business . I can list all kinds of reasons why , but the worse problem I have with Zipcar is I cancelled my membership and they keep billing my bank every month . Ive cancelled with a live person and on their website. Im trying to contact via phone but less than a two minute wait has now turned into close to two hours . If you rent a car with these crooks you just may find additional charges showing up on your statement.
I have wasted time and money for over a month, getting NO SERVICE AT ALL, they give me the run around, and I have paid, but haven't even gotten a car once. This isn't what I'd like to do, but if it helps the situation then so be it. Zipcar is a bad company, there's something super wrong going on with them and they are failing every single time I contact them. DO NOT WASTE YOUR TIME and MONEY like I DID....
ZipCar has fallen in the last several years, from a solid company to one of the worst. No service, un drivable cars and exorbitant. cost increases...a clear sign of a cash grab by a company on the way out. I hate to say it, as I was an early adopter, but it's time to show them the door.
Zipcar recently charged my free membership (NYCID) to paid membership without my consent. I used their service once in 2018. My credit card info is outdated because I hadn't used the service in a few years and they tried to charge me. In order to cancel the membership, the subscription must be paid in full. Again, it is a free membership and I was never notified that they changed the membership to paid. Now Zipcar is threating to send my account to collection agency. I look forward to fighting this one in court. I plan to co... read more
TOTAL CROOKS! Late last year Zipcar sent ONE email to customers like me who were on the no monthly fee plan informing us that "were moving your account to our $70 standard annual plan and retiring your previous membership plan.". No option to immediately cancel in the email, so I replied and asked how to cancel the membership as I had not used a car in at least 7 years. Fast forward to now and I receive an email saying I needed to update my payment method to pay an "overdue" balance of $11.58. I log in again and after about ... read more
Worst customer service Ive ever experienced. I got probably a tenth of a mile before the car would not accelerate when I was in the middle of a main intersection in ****** on train tracks. I called and was told to have cops come help me, which 911 said its not their job and it was Zipcar responsibility. I was disconnected three separate times when I called, actively on train tracks in a busy intersection. I had a Good Samaritan push me out of the intersection and off of the train tracks. I was not allowed To leave the car un... read more
Terrible company!!! Zipcar recently changed my free membership to paid membership without my consent. I haven't used Zipcar for a few years and my credit card info is outdated there (as expected). Zipcar could just have simply changed my membership to cancelled status, when Zipcar shut down the free membership program. Instead, Zipcar requested me to pay for membership I never agreed on in the first place, and threat to send my account to collection agency.
Zipcar is the worst. I registered the membership on Feb 4th, 2020 and was charged $70 for one year membership. I cancelled the membership on Feb 20th, 2020. Now after one month, I didn't get the remaining balance back. This morning I called the Zipcar customer service. The person who picked up the phone said he can't refund my money because this is yearly membership. After I argued with him Zipcar claimed we can cancel anytime, he said he can refund me. But when I asked if I can have his name, he said no first, then asked me... read more
Frequently asked questions about Zipcar
How is Zipcar rated?
Zipcar has a 1 star rating with 194 reviews.
When is Zipcar open?
Zipcar is open now. It will close tomorrow at 12:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com