Zipcar

EMMANUELE R 

on BBB

3 years ago

This service is a scam!! I just moved to LA and without an actual car I decided to give Zip car a chance, boy if I knew this was going to be the worst decision ever! First of all, the website advertises that the daily rate for a car are $80 but with fees, taxes and insurance the actual cost per day is $180 (minimum).The second issue I had was the actual car, which was left by the previous driver in DISGUSTING condition. One of the doors had actual wax threw inside of it and the floor was full of dirty hair/crumbs/used water ... read more

Sophia B 

on BBB

3 years ago

After 6 years as a member, I will never use Zipcar again. I placed a reservation to take a friend to the airport on Saturday, and went to pick up the car. I unlocked it and drove the car to the exit gate of the surface lot it was parked in. This is when it became a disaster. I tried using the clicker inside the car to open the gate. It didn't work. I called Zipcar and they instructed me to call the support for the parking area. I called twice, no answer. The Zipcar agents I spoke with were incompetent and could only repeat "... read more

Stewart J. 

on BBB

3 years ago

ZipCar canceled my membership after I called and explained app was having trouble there Supervisor *********************** should no care that my wife and 2 daughters were left stranded on Highway on Long Island after I explained situation in detail. TO NO CARE IN THE ***** DID HE OR ZIPCAR SUPERVISORS EVEN CARE.I ASK IF THIS IS ZIPCAR POLICY TO LEAVE FAMILIES STRANDED WHEN THEY ARE UNABLE TO EXTEND TIME OR CALL CUSTOMER SERVICE ABD TELL THEM I WANT TO EXTEND TIME? 

Eric J 

on BBB

3 years ago

How in the world does Zipcar have a A+ rating on Better Business Bureau? This does not seem to align with customers since that rating is **** which a better representation of the company. Zipcar has shifted reservations to a less convenient car parked miles from our home. They cancel our trip without response from Zipcar take sometimes hours later if at all. 

Edgar A 

on BBB

3 years ago

Their damage policy is completely unfair. When I parked the car on the street, everything was fine. When I stepped out to check on it, it had a scratch on the left side. I usually would send an image of stuff like this on the app, but since the scratch looked pretty serious, I felt I had to call it in to Zipcar. They made it sound like I was in an accident because they transferred me to roadside assistance. And the only course of action for them was to review the report that I had to file with Zipcar and while they review, t... read more

Eytan L. 

on BBB

3 years ago

They used to be good. But they've gone from bad to worse in the last couple of years. A month ago I requested a replacement card, and they say they are sending it today by standard ***** which might entail another 7 days. They've got to be kiddin'I cancelled my membership and, by the tone of the message, their representative who called himself ******** obviously a corporate bot, seemed to be happy to close my account 

Latoya T 

on BBB

3 years ago

I have had Zipcar for only a few weeks and have had many issues with both times I rented vehicles I just want to show how your supervisors have handled both situations and how as a company it is not professional.First Rental- Dead battery, called customer service and was rerouted to a new car a few blocks away and given extra time. **************** rep was very helpful and accommodating.Second Rental: car did not have gas card or keys, car was making several noises as I drove away prompting me to get a new rental. The csr go... read more

Wynne L 

on BBB

3 years ago

The car that I reserved had no fuel in the car- in fact, the gas light went on after I drove it for 2 avenue blocks. I submitted a photo of the low fuel and had to re-route my trip to get to a gas station. In the meantime, I called customer service to make sure that I reported the severity of the issue - I waited 20 minutes before a customer service rep got on the phone. He didn't speak clearly and his connection was delayed and extremely lagged. After spending the first 45-minutes of my car reservation getting to a gas stat... read more

Ak O 

on BBB

3 years ago

Zipcar on a slippery slope downwards. How is it possible that Zipcar operates a car without A/C in this hot summer? I have been a regular customer of ********************** since ******************************************************************************** ******** when there are hundred of cars lying fallow in *******. All complaints and requests to add more cars to the ******** area proved abortive. I got my personal car and withdrew my membership. Fast forward to today. I needed to use Zipcar again so I resubscribed an... read more