Zipcar

Andrew D 

on BBB

4 years ago

I have wasted time and money for over a month, getting NO SERVICE AT ALL, they give me the run around, and I have paid, but haven't even gotten a car once. This isn't what I'd like to do, but if it helps the situation then so be it. Zipcar is a bad company, there's something super wrong going on with them and they are failing every single time I contact them. DO NOT WASTE YOUR TIME and MONEY like I DID.... 

Eric R 

on BBB

4 years ago

ZipCar has fallen in the last several years, from a solid company to one of the worst. No service, un drivable cars and exorbitant. cost increases...a clear sign of a cash grab by a company on the way out. I hate to say it, as I was an early adopter, but it's time to show them the door. 

Angelo M. 

on BBB

4 years ago

Zipcar recently charged my free membership (NYCID) to paid membership without my consent. I used their service once in 2018. My credit card info is outdated because I hadn't used the service in a few years and they tried to charge me. In order to cancel the membership, the subscription must be paid in full. Again, it is a free membership and I was never notified that they changed the membership to paid. Now Zipcar is threating to send my account to collection agency. I look forward to fighting this one in court. I plan to co... read more

Kent S 

on BBB

4 years ago

TOTAL CROOKS! Late last year Zipcar sent ONE email to customers like me who were on the no monthly fee plan informing us that "were moving your account to our $70 standard annual plan and retiring your previous membership plan.". No option to immediately cancel in the email, so I replied and asked how to cancel the membership as I had not used a car in at least 7 years. Fast forward to now and I receive an email saying I needed to update my payment method to pay an "overdue" balance of $11.58. I log in again and after about ... read more

audrey t 

on BBB

4 years ago

Worst customer service Ive ever experienced. I got probably a tenth of a mile before the car would not accelerate when I was in the middle of a main intersection in ****** on train tracks. I called and was told to have cops come help me, which 911 said its not their job and it was Zipcar responsibility. I was disconnected three separate times when I called, actively on train tracks in a busy intersection. I had a Good Samaritan push me out of the intersection and off of the train tracks. I was not allowed To leave the car un... read more

Chao W. 

on BBB

4 years ago

Terrible company!!! Zipcar recently changed my free membership to paid membership without my consent. I haven't used Zipcar for a few years and my credit card info is outdated there (as expected). Zipcar could just have simply changed my membership to cancelled status, when Zipcar shut down the free membership program. Instead, Zipcar requested me to pay for membership I never agreed on in the first place, and threat to send my account to collection agency. 

jie z 

on BBB

4 years ago

Zipcar is the worst. I registered the membership on Feb 4th, 2020 and was charged $70 for one year membership. I cancelled the membership on Feb 20th, 2020. Now after one month, I didn't get the remaining balance back. This morning I called the Zipcar customer service. The person who picked up the phone said he can't refund my money because this is yearly membership. After I argued with him Zipcar claimed we can cancel anytime, he said he can refund me. But when I asked if I can have his name, he said no first, then asked me... read more

Marc S 

on BBB

4 years ago

I've been a Zipcar member for over 15 years and I finally had to cancel my membership today, Every other reservation I have made in the past 4 years has been canceled and modified at the last minute. And today it was cancelled without notice and no alternative car provided. They blamed it on maintenance but when I told them I was staring at the car in front of me, they said it was reserved for someone else. Zipcar basically cancelled my reservation and gave it to someone else. When I asked them to do the same thing to the pe... read more

Ovid B 

on BBB

4 years ago

Do not use this rental company They advertise immediate account approval. So, I signed up to rent a car for a trip. I was charged an application fee, an annual membership fee and an annual insurance fee. However, my account was not approved immediately. It took many days for approval, thus leaving me unable to rent a car from them for my trip. They went ahead and charged me $155 anyways for a service they failed to provide.Rent from someone else