Zipcar

Marc S 

on BBB

3 years ago

I've been a Zipcar member for over 15 years and I finally had to cancel my membership today, Every other reservation I have made in the past 4 years has been canceled and modified at the last minute. And today it was cancelled without notice and no alternative car provided. They blamed it on maintenance but when I told them I was staring at the car in front of me, they said it was reserved for someone else. Zipcar basically cancelled my reservation and gave it to someone else. When I asked them to do the same thing to the pe... read more

Ovid B 

on BBB

3 years ago

Do not use this rental company They advertise immediate account approval. So, I signed up to rent a car for a trip. I was charged an application fee, an annual membership fee and an annual insurance fee. However, my account was not approved immediately. It took many days for approval, thus leaving me unable to rent a car from them for my trip. They went ahead and charged me $155 anyways for a service they failed to provide.Rent from someone else 

Micah C 

on BBB

3 years ago

I paid for a rental a week in advance then comes the day of, the rental wasnt there as it was supposed to be. After 10 minutes of fruitless searching thinking the last guy parked it where it wasnt supposed to be - I called Zipcar and apparently there was an issue with the previous rental. In situations like these, I expect to know BEFOREHAND that the car has been made unavailable. On top of that, there was no alternative cars to be switched to. I had plans that day that I had to delay or cancel just because I had to scramble... read more

Clark 

on BBB

3 years ago

Zipcar is a SCAM!I signed up for Zip car, paid their application fee, and was denied without reason. I'm 55 and have been driving since 16 yrs old. I have an excellent driving record and credit score, no driving infractions, and a good income, yet I was denied.According to their eligibility requirements, I met and surpassed all their requirements and provided all their requested paperwork. They denied my application without explaining. I request an explanation and to know which requirement I did not meet, and here is their c... read more

Amy 

on BBB

3 years ago

A zipcar has been parked facing the wrong way in front of my house for 2 days. They said they'd have it towed a day ago. For two days I haven't been able to park at my house because someone that doesn't know how to drive illegally parked & abandoned a zipcar outside my house. Very frustrating and has not left a good impression of the brand or company. 

Sam O 

on BBB

3 years ago

Zero stars are the honest rating Do not even bother doing business with this company I was promised a rental and I started an account I then booked for a car and paid all of my fees in advance for 3 months straight. I waited for them to send me a zip card which is needed and has the key to start the vehicle ........I was not given any prior notice that there were any delays I was not given any types of notification or phone calls nor even e-mails that There would be some type of of waiting PERIOD TIMES with my account either... read more

Priya D. 

on BBB

3 years ago

I was charged an application fee and a monthly fee for new membership activation. But, when I tried to book a car, I was told I wasn't able to do so because I had a previous account (closed over 5 years ago). On their own web site, it clearly states you don't need a Zipcard to book if signed up after 1 May 2020. I was told that this didn't apply to me as I had had a previous account even though I paid the same fee and the same activation rate as everyone else again. This, to me, seems unfair and unequal as it doesn't state o... read more

Erin M 

on BBB

3 years ago

I was charged an application fee but the site never worked. I could never get the account to connect with the mobile app. So basically, I was charged money and delivered NO service whatsoever. I tried to contact support and I was not helped or responded to. I canceled my membership with them and they continued to charge me membership fees. I've never had such a fundamentally terrible customer experience where literally nothing was delivered for my money. 

Martin R 

on BBB

3 years ago

Beware! Dont park next to a zip car. They are being set on fire on purpose. We were parked next to a zip car when it was set ablaze. Naturally our car caught fire and was severely burned and damaged. The zip car company refuses to acknowledge any responsibility and we now have no car. I wish to give this company a zero star rating if I could. Reluctantly I give it the lowest one star.