Zipcar

Ronnie L 

on BBB

2 years ago

Worst company on the planet! Horrible customer service and should be closed down!! 

Eytan C 

on BBB

2 years ago

I applied to ZipCar and my application got denied. I reached out to their service members in 4 different ways and all of them said it was because of my license even though I have no tickets or violations. The only thing I can think of is that they made a mistake when reviewing my drivers license as it says junior operating license but a junior operating license becomes a valid license when you turn 18 and I applied the week that I turned 18. It's very frustrating that in every avenue that I have attempted to contact them by,... read more

Lauren G 

on BBB

2 years ago

Do not use this service ever I signed up up they denied me an still took my money and now when I call the refuse to return it an said its their policy to take your money even when not approved 

Robert W 

on BBB

2 years ago

I had a 24 hour rental to start at 1pm on 8/5/23. The car is parked at a Zipcar street spot a few blocks from where I live. At 12 noon, I get a text to pick up a different car at least an hour away across town. No prior warning at all! I call Zipcar and after 10 min on hold, the Zipcar agent is unable to tell me why my reservation changed. I am unable to scramble across town to get this other car and have to cancel my entire day's plans. In fact, the original car that I booked is actually now reserved by someone else from 11... read more

Ocheyhasa O 

on BBB

2 years ago

Zipcar customer service is the worst they find ways to bill u extra money and when u give up trying to fight it cause u will always be wrong they don't give u a chance to pay it so then ure account gets CANCELED and u get sent to collections. When all u want to do is pay what u owe Zipcar Support ***** I can't believe how long I have been trying to make payment with cc but they won't allow me to update cc info. Something really has to give it is not fare to be treated this way 

Kathleen G 

on BBB

2 years ago

Never again! They charged my daughter a "young driver" fee and then proceeded to give her a completely unsafe car. A tire blew on a major interstate and they blamed her for not using thier roadside assistance and choosing to have a good samaritan change the tire so she could get off the dangerous and busy highway. Took car to Discount Tire and all four tires were deemed underinflated and needing replacement. Called company, reported issue and asked for refund. They said "no" becuase she drove the car after the tire was chang... read more

Nicole D 

on BBB

2 years ago

I've been using Zipcar every summer for 5-6 years because I need it for work and every year there has been a nightmare experience - or more than one - with appalling customer service and I cannot wait to cancel my membership. I should have canceled last year after I was accidentally overcharged $1500 because of an error in their system and had to call at least 20 times to get it resolved with no apology. Last week, my reservation got changed at the last minute because the car I reserved was taken out of service. I had that c... read more

Brian W 

on BBB

2 years ago

Monday, July 24, **** I leased a Zipcar for 24 hours. From 6:00 AM Saturday, July 22 until 6:00 AM Sunday, July 23.1.When I first entered the car, it appeared clean; so, I clicked 5/5 for Cleanliness.2.About 6 hours into my trip, I noticed pet hairs on the back seat and took two photos of the seats and reported them at that time.3.I returned the car Saturday evening, July 22 at about 7:15PM with a full tank of gas . almost 11 hours before it was due and clicked on End Trip.4.Today, Monday, July24, I received a notice that an... read more

William M 

on BBB

2 years ago

Stole my money off my card for a trip I wasn't even on.