Zipcar

Michael C 

on BBB

a year ago

Zipcar did not send me a speed camera violation for over 60 days - so i lost my right to dispute and was charged fine and their $30 fee. When I spoke with a manager they said its the policy. Theres zero care and or understanding from them. I explained I never received ticket and just wanted $30 fee waved. They didnt care so I cancelled my membership. Been with them for years now theyve changed! DONT JOIN THEM. 

Donald S 

on BBB

a year ago

I was treated unfairly while renting from this company poor customer, over charge me for a car that did not have proper maintenance on it. Double charging and locking ?? doors I don't feel it's ****** how they treat people. 

Moises R 

on BBB

a year ago

If I could give it 0 stars I will Terrible customer service I will cancel my membership and never rent again from then There staff are not trained They take the customers as a joke even laughing when you ask for them to adress your concern Hanging up the phone when asked to speak to a supervisor And supposedly the supervisor will call you back and never do Terrible 

Mallory B 

on BBB

a year ago

I couldnt see the cost of the cars until I paid a $25 application fee, only to find that all of the cars are ridiculously expensive. I asked for the charge to be refunded, but they refused to refund it even though I called immediately after saying to cancel my application. there was literally no services provided to me for that money and I cannot recommend zipcar less. 

Chris S 

on BBB

a year ago

As they all say zip car is going down hill 

Gary H 

on BBB

a year ago

I've cancelled my Zipcar account.... what started out as a great service has turned into an expensive nightmare... Prices have gone up while service as DECLINED tremendously!! As example... I reserved a car... arrived on time to pick-up... Previous driver had not yet returned the car... 20min later I contacted Zipcar support... I'm told no more cars available at the garage... I was told they would book me at another location... I arrive at the new location, can't access the car... Call support again... after another 20min, I... read more

RYAN G 

on BBB

a year ago

Bad for business Im paying monthly fees and Im Not able to book a vehicle because they suspect fraud. I offer to come inside and show proof to everything. Reminder that before I added/remove payment methods it wasnt letting me book a car. ***** and manager **** told me 3 different excuses fraud, outages, and it took me forever to speak to a Manager 

Lanay L 

on BBB

a year ago

ZipCar is a rip off. I would rather rent from major brand that here. I have used them 3 times so far, and, each time the cars were dirty. One on the inside and the other on the outside. Thier so called cleaning service does a poor job, if you are in business renting you do your best to ensure each rental is pristine, no order or damage to the vehicle. The only vehicle that I rented out of the 3 was "Ok". The last rental was in the campus garage and was the worst experience ever trying to locate something that wasn't directly... read more

Joshua W 

on BBB

a year ago

I had a terrible experience with Zipcar that left me not only frustrated but also financially out of pocket. I made a reservation for a car on February 21, 2025, for pickup on February 22, 2025, at 2:00 PM at the ******** location in ******. I arrived on time, but the car was not available. When I contacted customer service, I was told they had no idea where the vehicle was and that my trip would be rerouted to another location at 144th and ******. I spent $16 on an **** to get there, but there was still no car. ************... read more