Zipcar

Diane B 

on BBB

a year ago

I had an absolutely devastating experience with Zipcar on Christmas Day. Seven weeks ago, I booked a car to be picked up at 1:00 PM on December 25th, planning to visit my 84-year-old parents, bring them Christmas dinner, and spend the holidays with them. This was a critical trip for me.When I arrived at the pickup location, I discovered that my booking had been cancelled without any prior noticeno email, no phone call, no alert. Nothing. To make matters worse, when I called customer service, the only solution offered was to ... read more

Josh R 

on BBB

a year ago

I have never had a Zipcar account because my license has been suspended since 2012. Since December or 2023 Ive been getting charges from Zipcar. I have disputed the error with Chime who have found no error with the charges. I contacted Zipcar numerous times about this issue to this date (12/14/2024) I have not received any response from Zipcar even after they see Ive have never owned or applied for a Zipcar account. Whoever used my card has spent almost $1200 in Zipcar rentals and they are taking their time to do their inves... read more

David C 

on BBB

a year ago

I recently rented a Zipcar at 12:30 PM to drive for ***** but the experience was a complete disaster. While completing **** rides, the car unexpectedly shut off and wouldn't restart. I immediately contacted Zipcar, and a representative named **** informed me that a tow truck would be dispatched. I was also told that once the car was returned to its home location, my rental would be transferred to another vehicle. I ended up waiting for four hours, calling for updates every hour, only to receive vague and unhelpful responses.... read more

Tamekia B 

on BBB

a year ago

Horrible! Turo is much better. Zipcar takes your ***** plus tax funds with no explanation. Refund my money....total rip off! 

Rebecca P 

on BBB

a year ago

Our car was left at less than 1/4 tank of gas, in violation of the rules. We reported that, and we had to stop to get gas. At the pump, the Zipcar fuel card failed. We reported the failure of the card in real time. We were told by the cashier that we had to prepay, so we did. When I sought to get reimbursed, I was told that Zipcar would not reimburse me because it was prepaid. I've been a member for 20+ years. That was rule never used to be the case--at least not when I first became a member. Since **** purchased it, all of ... read more

Daniel C 

on BBB

a year ago

Horrible experience I will make sure I spend 5 minutes out of my day every day for the rest of my life how terrible Zipcar is they locked the car on me before I could not even get my belongings out of the car also I asked to speak to a manager then they hang up on me horrible business 

Abena G 

on BBB

a year ago

On 09/27/2024 I had a rented **** Transit vehicle break down on me. Thank goodness I had insurance so I called for roadside assistance. I was in the middle of a move so the vehicle is filled with my personal belongings. The vehicle was towed and at first they attempted to charge me $191.20 for a broken key fob to which I responded that I handed the key to the driver that was handling the tow. Once informing them of that fact, they apologized and issued me a $35 dollar driving credit. At first I was supposed to retrieve my it... read more

Shaqulla B 

on BBB

a year ago

Company overcharged my account. After I called because they had emptied my account and I wouldnt be able to get to work because of the overcharge I was told there was nothing they could do and I had to wait for the charge to clear. I was then locked out the vehicle and charged for a late return. I was also told it was my fault. I was never offered an accommodation or assistance for the inconvenience just told I was out of my money and a ride. 

Candice B 

on BBB

a year ago

Zipcar canceled my membership without my authorization with no explanation. Next I had to renew my membership. Then zipcar greatly over charges their customers for late returns. I was charged $291.01 for a first time mistake of a late return of 5 1/2 hours and the company was aware that I booked the same car. The rate per day still doesn't equal to that amount and I was forced to pay upon requesting to speak to a supervisor or official company superiority. This was an honest mistake yet zipcar do not spare no one including m... read more