Zipcar

Tyanera S 

on BBB

8 months ago

I was overcharged by a representative. Now they refuse to return my funds immediately or to review the audio calls. 

Juan G 

on BBB

8 months ago

Zero Stars!! I signed up and as soon as I did. I noticed discrepancies with set dates for the beginning and end of services. When I tried to go back to avert the charges in the charges screen. Their App wouldnt let me. That supposed free month isnt free and it isnt a whole month either. Same thing for the damage coverage. It has a set date, just as the membership. I signed up and while they took about four days to charge my credit card. It has been almost two weeks since I signed up and Im still waiting to be approved. Yet, ... read more

Jordan C 

on BBB

8 months ago

Predatory, discriminatory, and disrespectful to it's customers. Overdrafted my account through multiple charges and then charged a late fee on top of that. 

Nydia Q 

on BBB

9 months ago

I made a reservation in ****** 2025. Within the hour I called Zipcar to cancel reservation and insurance membership and request refund. The gentleman I spoke to I explained I would no longer need vehicle reservation and insurance membership and needed to cancel it both. I was told not to worry that it was taken care of. I was going to be refunded $227.77in total. I asked him again if that included the insurance membership because I would not use it. He responded, yes. It would be 3-5 business days to receive refund. On Septe... read more

Keonté T 

on BBB

9 months ago

Zipcar is losing business because of its predatory policies. I live in *********** and we sometimes experience extreme traffic. I ended my trip 11 minutes after my drop off time (during a 1 hour trip that costed $15). I ended up paying an additional $62 for the 11 minute overage. If that isnt predatory and exploitive, I dont know what is. I called to try to get the fees waived this once since Ive been with them for years and have spent thousands (during which times Ive been inconvenienced on numerous occasions by zip car; an... read more

Joshua B 

on BBB

9 months ago

Charged money without my knowledge from zipcar *** don't sign up for there services they're a scam 

Nyimah C 

on BBB

10 months ago

I was first provided with a vehicle that had a front-hood sensor problem. During the process of exchanging and extending the vehicle, I received verbal confirmation of my extension. However, Zipcar later claimed the process did not go through. Instead of confirming this in real time, I was called twice 2 hours after my original reservation endedwhile I was asleep. When I followed up about an hour later, I was told it was too late and the car is being towed with all of my belongings still inside. No access!This occurred on Au... read more

Christine S 

on BBB

a year ago

I was charged $150 for a car that wasnt safe to drive, then they refunded to another car that was cheaper but still charged me the same price its been going downhill 

Jane D 

on BBB

a year ago

They will charge you $200 if you 15 minutes late returning the car this company is a rip off need to be put out of business