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Zipcar
- Transportation Services
- Boston, MA
About this business
Founded in 1999, Zipcar, Inc. is a world's leading car-sharing service, based in Cambridge, Mass. The company has around 360,000 members located in the urban areas and college campuses across 28 North American states and Europe. As a leader in urban transportation, Zipcar, Inc. offers over 30 models of self-service vehicles by the hour or day to savvy city residents and businesses, looking for an alternative to the high costs and hassles of owning a car in the city. The company offers services on campus at universities acros... read more
Location details
13 Stillings St, Boston, MA, 02210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was charged $150 for a car that wasnt safe to drive, then they refunded to another car that was cheaper but still charged me the same price its been going downhill
They will charge you $200 if you 15 minutes late returning the car this company is a rip off need to be put out of business
Zipcar did not send me a speed camera violation for over 60 days - so i lost my right to dispute and was charged fine and their $30 fee. When I spoke with a manager they said its the policy. Theres zero care and or understanding from them. I explained I never received ticket and just wanted $30 fee waved. They didnt care so I cancelled my membership. Been with them for years now theyve changed! DONT JOIN THEM.
I was treated unfairly while renting from this company poor customer, over charge me for a car that did not have proper maintenance on it. Double charging and locking ?? doors I don't feel it's ****** how they treat people.
If I could give it 0 stars I will Terrible customer service I will cancel my membership and never rent again from then There staff are not trained They take the customers as a joke even laughing when you ask for them to adress your concern Hanging up the phone when asked to speak to a supervisor And supposedly the supervisor will call you back and never do Terrible
I couldnt see the cost of the cars until I paid a $25 application fee, only to find that all of the cars are ridiculously expensive. I asked for the charge to be refunded, but they refused to refund it even though I called immediately after saying to cancel my application. there was literally no services provided to me for that money and I cannot recommend zipcar less.
As they all say zip car is going down hill
I've cancelled my Zipcar account.... what started out as a great service has turned into an expensive nightmare... Prices have gone up while service as DECLINED tremendously!! As example... I reserved a car... arrived on time to pick-up... Previous driver had not yet returned the car... 20min later I contacted Zipcar support... I'm told no more cars available at the garage... I was told they would book me at another location... I arrive at the new location, can't access the car... Call support again... after another 20min, I... read more
Bad for business Im paying monthly fees and Im Not able to book a vehicle because they suspect fraud. I offer to come inside and show proof to everything. Reminder that before I added/remove payment methods it wasnt letting me book a car. ***** and manager **** told me 3 different excuses fraud, outages, and it took me forever to speak to a Manager
Frequently asked questions about Zipcar
How is Zipcar rated?
Zipcar has a 1 star rating with 194 reviews.
When is Zipcar open?
Zipcar is open now. It will close tomorrow at 12:00 a.m.
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