Yahoo! Inc

Patrick G 

on BBB

6 years ago

Yahoo small business account support is non existent. 2 hours on hold before I gave up. I pay for a service that wont support. 

Dylan R 

on BBB

6 years ago

I have answered two of my security questions correctly, did the right password, and they still say uh oh we cant recover your account online. 

Crystal M 

on BBB

6 years ago

Used this account every day now when i login it loops back to same screen or says uh oh we cant recover your account online. Apparently this is happening to alot of people. I need back into my email!! 

Thomas P 

on BBB

6 years ago

I need to recover my email that I have used for over 10 years. I dont have access to my recovery phone number anymore. *** I am getting is this message: "Uh-oh...Looks like we can't recover your account online. Please visit our help site to get back in." 

alex a 

on BBB

6 years ago

Same as many people, I cannot gain access to and old email address, constantly stuck in a loop, when trying to recover the email is will say " "Uh-oh...Looks like we can't recover your account online. Please visit our help site to get back in." then when visiting the help site they say there is no verification for the account to be recovered. 

Joe S 

on BBB

6 years ago

Unable to log into my yahoo after using the correct password, first prompted with a captcha, now *** I get is the dreaded "uh-oh" message, apparently a very common problem "Uh-oh... Looks like we can't recover your account online. " 

Kail P 

on BBB

6 years ago

Trying to recover and gain access to an old email address but it seems that even with their "recover forgotten password" feature seems broken. I typed in the right security answer but am getting the run around of "Uh-oh...Looks like we can't recover your account online. Please visit our help site to get back in." but when you visit the help site you need to use your Yahoo ID account; that's the whole reason I visited the help section as per suggested? 

Kim R 

on BBB

6 years ago

I recently switched to a new phone and changed my phone number. Unfortunately, when I went to sign into my Yahoo Account, I was unable to log in due to a phone number that I no longer have access too that was linked to that email account. I was surprised to see that Yahoo doesn't provide any additional way to recover the account. The message that I received after clicking on "I don't have access to this account" stated "Looks like we can't recover your account online." The Yahoo help page further doesn't resolve my issues. I... read more

Jack J 

on BBB

6 years ago

I was recently hacked by a company posing to be Yahoo Help Support. I realized that this was suspicious when they said it would be $249.99 to resolve my issue. The person then tried to cut me a deal and reduced that price by $100. This was *** for email help. Since then, I have not been able to log into my account. My password **** I used is no longer correct. I have tried several ways to reset my password ** Yahoo.com with no resolution. The only method includes either an email address or phone number. When I input my email... read more