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Yahoo! Inc

1.5

About this business

Yahoo! Inc is located at 1680 North Glenville Drive, Richardson, TX. This business specializes in Computer Software. 

Location details

1680 North Glenville Drive # 100, Richardson, TX, 75081, United States

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WeekdayScheduleStatus
MonClosed
Tue8:00 a.m. to 6:07 p.m.
WedClosed
ThuClosed
Fri8:00 a.m. to 6:07 p.m.
Sat8:00 a.m. to 6:07 p.m.
SunClosed
1.5126 reviews
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Nick D's profile image
Nick D 
5 years ago

so after years of not being able to log into my yahoo account, i finally have no other option but to log onto my account for verification. The verification was to be sent to my old phone number which i have no access too anymore so i called up customer support. They told me they COULD fix my issue right now BUT i needed to buy their tech support service before they would unlock my account. The guy told me i MUST sign up for their subscription of $12.99 in order to recover my account. Just to be able to log into a free e-mail... read more

Business response:

Sorry to hear you had a bad experience. Yahoo has moved to a pay for support model. In this case, a member of our support **** will reach out to you directly to assist. 

Nati A's profile image
Nati A 
5 years ago

Yahoo hijacks my google search and gives me bad search results I did not want. 

Business response:

Yahoo doesn't have the ability to "hijack" search results. The user can find information on how to make google their default search engine here: https://support.google.com/websearch/answer/464?hl=en 

Matthew K's profile image
Matthew K 
5 years ago

Can;t log into my account. No matter what we do we get: Uh-oh... We can't sign you in right now. Please try again in a while. Ridiculous. 

Business response:

Thank you for reaching out to Yahoo. We will contact you on the email address you provided to assist with regaining access to your account as best we can. 

Jordan J's profile image
Jordan J 
5 years ago

Literally can't login to my yahoo account after trying for like week I tried everything on the site suggests to do I even called yahoo with no help!! I literally no my email and the password! But in order to access my email I need to type in the code that is sent to my recovery email... which is no longer active!!! And it sucks because I really like yahoo email services and they won't even let me login to account that I know the password ***** Yahoo customer service if your reading this please help!!!! I don't know what to d... read more

Business response:

The Yahoo **** has received the details of this complaint and has reached out to Jordan Jones to investigate and assist further. 

Preston D's profile image
Preston D 
5 years ago

They will not help me regain access to my account 

Business response:

Hello, You can follow the information on this link to reset your password https://help.yahoo.com/kb/reset-yahoo-password-slnXXXXX.html. Also, feel free to reach out to our technical support **** for further assistance if you are unable to reset your password ** following the above steps. You can contact our customer support **** by following the steps from our support page here. https://help.yahoo.com/kb/yahoo-customer-support-sln6349.html. Regards, Yahoo Customer Care 

alex c's profile image
alex c 
5 years ago

I've been locked out of my account and when I attempt to recover it I get is an "Uh-oh... We can't recover your account online." i dont have access to the phone number that i used for recovering the email please help me i need my email i have registered with this email in lots of sites i need it help please 

Business response:

Users can visit help.yahoo.com for account/login support. 

Ledahndre B's profile image
Ledahndre B 
5 years ago

Im on a endless loop of zero help, I even tried to pay on the help line, I really need to access my old account, I dont have access to the old number anymore.. I'm tired.. 

Business response:

Please check out our Help Pages at help.yahoo.com for more information. 

Michael B's profile image
Michael B 
5 years ago

My account was compromised and the person locked me out and changed *** my ways to get back into it. I've contacted yahoo for help and *** I get is someone saying they can't do anything and they will escalate it to the engineering department (who doesn't have a phone number) and then I get an email asking for things that I've already provided and they don't help and just close the case saying i haven't contacted them in five days even though it is attached to *** the email traffic. I've reopened it about five times and it's ... read more

Business response:

Yahoo will reach out to the user directly to assist. 

Dan M's profile image
Dan M 
5 years ago

Every time that I attempt to log in to my Yahoo account, I get an error message saying, "Sorry, we don't recognize this email." And every time that I attempt to recover my account using the correct information, I get this message: "Sorry, we don't recognize that email address or phone number." This has been going on since *** of 2019 and they expect me to pay for help when I can't even log in to my account? Such a disgrace of a company. 

Business response:

In accordance to the Yahoo TOS, we have the right to deactivate an account at any time for violations. 

Frequently asked questions about Yahoo! Inc

How is Yahoo! Inc rated?

Yahoo! Inc has a 1.5 star rating with 126 reviews. 

When is Yahoo! Inc open?

Yahoo! Inc is closed now. It will open tomorrow at 8:00 a.m. 

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